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HELP PLEASE!! STOP: C0000135


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6 replies to this topic

#1 juggyp

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Posted 05 April 2014 - 04:10 PM

Hi

 

I am unable to boot my laptop to Windows. 

 

Blue screen - STOP: C0000135 The Program Can't Start Because %HS Is Missing...

 

I do have AVG installed and have followed several online "solutions" using their Rescue CD but still no luck.

 

I've run FRST and attached.

 

Hope you can help me find a solution!!!

 

 

Thanks

JP

 

 

Attached Files

  • Attached File  FRST.txt   29.17KB   4 downloads


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#2 gringo_pr

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Posted 06 April 2014 - 05:50 AM


Hello juggyp

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!



Ok lets see if we can find a replacement for the infected file

Boot back into the recovery Environment and run FRST like you did before

Type the following in the edit box after "Search:".

svchost.exe

It then should look like:

Search: svchost.exe

Click Search button and post the log (Search.txt) it makes to your reply.



I would also like you to do it for this file also - NSI.dll






Gringo

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 juggyp

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Posted 06 April 2014 - 08:31 AM

Hi Gringo

 

Thanks for offering your help!

 

I have followed your instructions and attached the .txt files.

 

 

JP

Attached Files



#4 gringo_pr

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Posted 07 April 2014 - 07:20 AM



Hello juggyp



Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt

 
Replace: X:\Windows\winsxs\amd64_microsoft-windows-services-svchost_31bf3856ad364e35_6.1.7600.16385_none_11b04b481efec48c\svchost.exe C:\Windows\System32\svchost.exe
Replace: X:\Windows\winsxs\amd64_microsoft-windows-usermodensi_31bf3856ad364e35_6.1.7600.16385_none_ce571486e124e749\nsi.dll C:\Windows\System32\nsi.dll

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options.

Run FRST again like we did before but this time press the Fix button just once and wait.
The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.

Also boot the computer into normal mode and let me know how things are looking.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 juggyp

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Posted 07 April 2014 - 07:24 AM

Thanks Gringo

 

I actually managed to back up my personal files using KNOPPIX and re-installed windows.

 

Enjoying my "new" laptop again!

 

 

JP



#6 gringo_pr

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Posted 07 April 2014 - 07:51 AM

That will work!

Thank you for letting me know


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 gringo_pr

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Posted 11 April 2014 - 08:04 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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