I'm writing on behalf of my sister as I'm the one that installs her software etc.
To get to the point I was attempting to reformat her harddrive as I think that it may be infected. What pray tell makes me say that? Well a big clue is that Norton 360 has a big red X where there is normally a cute litte green checkmark.
I tried to reformat but the computer wouldn't let me boot from the dvd-rw drive although I tried to reset it to do just that a number of times. Then when attempted reformat I kept getting the error "harddisk failure". But if there is harddisk failure why was it still booting up??!!
I did manage a semi-reformat...you know when you're logged in and put the OS disc into the dvd-rw drive and go from there. I guess you could say it really more like a repair. The problem is that Norton was working for about a week and then it stopped working and had that same big red X like before. I just told her to not get on the computer until I can find out what the problem is. The following is my sister's comptuer specs.
Windows XP Pro
AMD Processor(quite old don't know exact model#)
Is her computer harddisk failing, does she have a virus OR is this a combination of both and I should just install a new Harddisk?
Any help would be greatly appreciated.