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error code: 0x800B0100


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#1 chopinsin

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Posted 05 April 2014 - 05:26 AM

Hello

I have a HP Compaq 6820s. My operating system is Windows Vista Home Basic (32-bit). I am trying to install Windows Vista service pack 1 on the system. I downloaded the the SP 1 installation program from the microsoft website and saved it to my desktop. When I try and install it I get the following error message:

 

error code: 0x800B0100

go.microsoft.com/fwlink/?LinkId=101139

 

I followed the link in the error message to the microsoft site and downloaded and ran their The System Update Readiness Tool. Restarted my system and tried to run the SP 1 program but got the same error message.

 

I then disabled my anti-virus and again tried to run the SP 1 program with the same results.

 

Ultimately I want to install SP 2 but I believe that I have to install SP 1 first.

 

Can anyone help with this problem?

 

Thanks!



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#2 OldPhil

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Posted 05 April 2014 - 09:38 AM

The patches are cumulative, I went through installing 1 only to find out 1 is part of 2.


Honesty & Integrity Above All!


#3 chopinsin

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Posted 05 April 2014 - 10:19 AM

The patches are cumulative, I went through installing 1 only to find out 1 is part of 2.

 

are you suggesting i try installing SP 2 directly? i dont understand!



#4 OldPhil

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Posted 05 April 2014 - 10:30 AM

Yes 2 contains 1 no need to load 1 first.


Honesty & Integrity Above All!


#5 dc3

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Posted 05 April 2014 - 12:08 PM

According to Microsoft you will first need to have SP1 installed before you can install SP2.

 

In order to install SP2, you must first have Windows Vista Service Pack 1 installed.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 chopinsin

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Posted 08 April 2014 - 11:11 PM

come on people i need help with this. i have tried all the suggestions on the microsoft troubleshooting page to no avail. i tried to install SP 2 as Doppelganger suggested but that didnt work because SP 1 had not been installed. can anyone help?



#7 OldPhil

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Posted 09 April 2014 - 12:27 AM

The patches are cumulative, I went through installing 1 only to find out 1 is part of 2.

 

MY BAD!  dc3 gave you the correct answer!


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#8 dc3

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Posted 09 April 2014 - 11:08 AM

Please download and install Windows Repair (All in one)
 
To open the program click on the Start orb.
 
Click on All Programs.
 
Click on Windows Repair (All in one), this may be listed as Tweaking.com.
 
If you are running Windows Vista, 7, or 8 right click on Windows Repair (All in one)  and then click on Run as administrator.
 
Notice:  You will need to disable your antivirus in order to run this program, for this reason you should run this while off line.
 
Go to Step 2 and click on the Do it button to allow CheckDisk to run. 
 
windowsrepairstep2-1_zps08aed02b.png
 
Go to Step 3 and click on the Do it button to run System File Check.
 
windowsrepairstep3-1_zps935b7603.png
 
Go to Step 4 and click on the Create button under System Restore.
 
windowsrepairstept4-1_zpseb336401.png
 
Go to Start Repairs and click on the Start button.
 
Important: Do not make any changes to the check marks.
 
For those running Windows 8 please note that  Reset Registry Permissions is not checked by design.
 
When the page below opens click on the Start button.
 
windowsrepairstartrepairs-1_zpsa179850d.
 
Please copy and paste the Windows Repair Log in your next post.  This log (_windows_repair_log.txt) is located in the following folder:
 
*  64-bit systems file path - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
 
*  32-bit systems file path - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs
 
Copy the file path for your version of Windows (32-bit or 64-bit), click on the Start orb and paste it in the Search all programs and files box.
 
Click on Logs.
 
Click on _Windows_Repair_Logs.
 
Copy and paste this log in your next post. 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 chopinsin

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Posted 10 April 2014 - 05:00 AM

Hello Arachibutyrophobia,

Thanks for your reply. I downloaded and ran the Windows Repair (All In One). I hope I got it right.

This is the _Windows_Repair_Logs.

 

 

System Variables
--------------------------------------------------------------------------------
OS: Windows Vista ™ Home Basic
OS Architecture: 32-bit
OS Version: 6.0.6000
OS Service Pack:
Computer Name: HOME-PC
Windows Drive: C:\
Windows Path: C:\Windows
Current Profile: C:\Users\THESPIAN
Current Profile SID: S-1-5-21-474871798-1292374242-2573685576-1000
Current Profile Classes: S-1-5-21-474871798-1292374242-2573685576-1000_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\Windows\ServiceProfiles
Local Settings AppData: C:\Users\THESPIAN\AppData\Local
--------------------------------------------------------------------------------

System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 00:18:20

Process Count: 68
Commit Total: 1.21 GB
Commit Limit: 2.26 GB
Commit Peak: 1.25 GB
Handle Count: 18369
Kernel Total: 105.30 MB
Kernel Paged: 63.86 MB
Kernel Non Paged: 41.44 MB
System Cache: 382.77 MB
Thread Count: 826
--------------------------------------------------------------------------------

Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 1,022.69 MB
Memory Used: 755.32 MB(73.856%)
Memory Avail.: 267.37 MB
--------------------------------------------------------------------------------

Cleaning Memory Before Starting Repairs...

Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 1,022.69 MB
Memory Used: 663.39 MB(64.867%)
Memory Avail.: 359.30 MB
--------------------------------------------------------------------------------

Starting Repairs...
   Start (4/10/2014 9:40:08 AM)

01 - Reset Registry Permissions 01/03
   HKEY_CURRENT_USER & Sub Keys
   Start (4/10/2014 9:40:08 AM)
   Running Repair Under Current User Account
   Done (4/10/2014 9:40:17 AM)

01 - Reset Registry Permissions 02/03
   HKEY_LOCAL_MACHINE & Sub Keys
   Start (4/10/2014 9:40:17 AM)
   Running Repair Under System Account
   Done (4/10/2014 9:45:17 AM)

01 - Reset Registry Permissions 03/03
   HKEY_CLASSES_ROOT & Sub Keys
   Start (4/10/2014 9:45:17 AM)
   Running Repair Under System Account
   Done (4/10/2014 9:45:47 AM)

03 - Register System Files
   Start (4/10/2014 9:45:47 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:46:33 AM)

04 - Repair WMI
   Start (4/10/2014 9:46:33 AM)
   Running Repair Under Current User Account
   Done (4/10/2014 9:52:45 AM)

05 - Repair Windows Firewall
   Start (4/10/2014 9:52:45 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:53:21 AM)

06 - Repair Internet Explorer
   Start (4/10/2014 9:53:21 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:53:51 AM)

07 - Repair MDAC/MS Jet
   Start (4/10/2014 9:53:51 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:54:08 AM)

08 - Repair Hosts File
   Start (4/10/2014 9:54:08 AM)
   Running Repair Under System Account
   Done (4/10/2014 9:54:11 AM)

09 - Remove Policies Set By Infections
   Start (4/10/2014 9:54:11 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:54:16 AM)

11 - Repair Icons
   Start (4/10/2014 9:54:16 AM)
   Running Repair Under Current User Account
   Done (4/10/2014 9:54:19 AM)

12 - Repair Winsock & DNS Cache
   Start (4/10/2014 9:54:19 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:54:38 AM)

14 - Repair Proxy Settings
   Start (4/10/2014 9:54:38 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:54:43 AM)

16 - Repair Windows Updates
   Start (4/10/2014 9:54:43 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:55:17 AM)

17 - Repair CD/DVD Missing/Not Working
   Start (4/10/2014 9:55:17 AM)
   iTunes was found, adding UpperFilters for iTunes Reg Key
   UpperFilters added?: True
   Done (4/10/2014 9:55:17 AM)

18 - Repair Volume Shadow Copy Service
   Start (4/10/2014 9:55:17 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:55:30 AM)

20 - Repair MSI (Windows Installer)
   Start (4/10/2014 9:55:30 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:55:41 AM)

22.01 - Repair bat Association
   Start (4/10/2014 9:55:41 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:55:46 AM)

22.02 - Repair cmd Association
   Start (4/10/2014 9:55:46 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:55:51 AM)

22.03 - Repair com Association
   Start (4/10/2014 9:55:51 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:55:56 AM)

22.04 - Repair Directory Association
   Start (4/10/2014 9:55:56 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:56:01 AM)

22.05 - Repair Drive Association
   Start (4/10/2014 9:56:01 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:56:05 AM)

22.06 - Repair exe Association
   Start (4/10/2014 9:56:06 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:56:10 AM)

22.07 - Repair Folder Association
   Start (4/10/2014 9:56:10 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:56:15 AM)

22.08 - Repair inf Association
   Start (4/10/2014 9:56:15 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:56:20 AM)

22.09 - Repair lnk (Shortcuts) Association
   Start (4/10/2014 9:56:20 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:56:25 AM)

22.10 - Repair msc Association
   Start (4/10/2014 9:56:25 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:56:29 AM)

22.11 - Repair reg Association
   Start (4/10/2014 9:56:29 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:56:34 AM)

22.12 - Repair scr Association
   Start (4/10/2014 9:56:34 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:56:39 AM)

23 - Repair Windows Safe Mode
   Start (4/10/2014 9:56:39 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:56:44 AM)

24 - Repair Print Spooler
   Start (4/10/2014 9:56:44 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:56:59 AM)

25 - Restore Important Windows Services
   Start (4/10/2014 9:56:59 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:57:20 AM)

26 - Set Windows Services To Default Startup
   Start (4/10/2014 9:57:20 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/10/2014 9:57:29 AM)

   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.0

   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.0

Cleaning up empty logs...

All Selected Repairs Done.
   Done (4/10/2014 9:57:29 AM)
   Total Repair Time: 00:17:24


...YOU MUST RESTART YOUR SYSTEM...
   Running Repair Under Current User Account
 



#10 dc3

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Posted 10 April 2014 - 10:45 AM

Did you restart the computer as instructed?

 

Can you download the SP1 now?

 

Another option you could use would be to download the  SP1 on another computer and then burn it as a ISO image to a DVD.  You could then use the disc to load the SP1.

 

Burning a ISO file to a CD or DVD with ImgBurn
 
 
To burn a ISO file to a CD or DVD please downlaod ImgBurn and install it.
 
Insert blank CD or DVD into your CD/DVD drive.
 
Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
Locate the ISO file you want to burn, and click on the Open button.
 
Click on the blue arrow to start burning the bootable CD.
 
imageburn11_zpse44f577b.png
 
 
Another option would be to call Microsoft and find out if they still provide a installation disc for SP1 and SP2.  If they do it will probably cost a small fee to cover the shipping expense.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 chopinsin

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Posted 11 April 2014 - 12:20 AM

Yes I restarted my computer as instructed and I have downloaded the SP1. I will try and install it and let you know what happens.



#12 dc3

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Posted 11 April 2014 - 10:19 AM

I'll be around.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 chopinsin

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Posted 12 April 2014 - 11:04 AM

Unfortunately I have not been able to install the service pack 1. i downloaded it from the microsoft site and tried to install it. the installation package runs for a while and eventually gives the error message "error code: 0x800B0100   go.microsoft.com/fwlink/?LinkId=101139"



#14 dc3

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Posted 13 April 2014 - 09:23 AM

Is this a legal copy of Windows?


Edited by dc3, 13 April 2014 - 09:32 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 chopinsin

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Posted 14 April 2014 - 12:10 AM

yes it is a legal copy of Windows.






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