Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Unwanted adds on Firefox


  • Please log in to reply
4 replies to this topic

#1 alcoron

alcoron

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:09:56 AM

Posted 05 April 2014 - 03:47 AM

Greeting!

 

A few days ago unwanted adds began to appear when I use Mozilla FIrefox. They appear in the upper part of the screen and cause the whole window to go a bit downwards which is greatly impeding my work and is terribly annoying. The problem appears only on Mozilla Firefox and not on Google Chrome or Opera. Below the adds it is written "adds not by this site". I suspect that the problem started after I updated my VDownloader (I haven't downloaded or installed anything in the past several weeks). I have since uninstalled VDownloader, I have scanned the whole computer with Avira (not a single virus detected) and I have installed Adblock. However, while Adblock does remove the adds' contents, their screen keeps on appearing blank and still moves the whole window downwards. 

 

I would be grateful if anyone can advise me how can I get rid of that problem? 

 



BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,139 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:02:56 AM

Posted 05 April 2014 - 06:29 AM


In many cases these issues are the result of unwanted toolbars, add-ons/plug-ins, and browser extensions which come bundled with other free software you download. They can often be the source of various issues and problems to include Adware, pop-up ads browser hijacking which may change your home page and search engine, and user profile corruption. As such many of them are classified as Potentially Unwanted Programs (PUPs).

Some toolbars and Add-ons can be removed from within its program group Uninstall shortcut in Start Menu > All Programs or by using Add/Remove Programs or Programs and Features in Control Panel, so always check there first.

Alternatively, you can use a third-party utility like Revo Uninstaller Free or Portable and follow these instructions for using it. Revo will do a more thorough job of searching for and removing related registry entries, files and folders.

Note: Some programs can be difficult to remove if their services and running processes are not disabled or turned off prior to attempting removal because they are in use. As such, it is easier to uninstall after booting into safe mode so there are less processes which can interfere with uninstalling the program.

Remove anything else (newly installed programs) you do not recognize.

The next place to check is your browser extensions and add-ons/plug-ins.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,139 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:02:56 AM

Posted 05 April 2014 - 06:31 AM

After doing the above...continue as follows:

Please download and use the following tools (in the order listed) which will search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, extensions, add-ons and other junkware as well as related registry entries (values, keys) and remnants.

RKill created by Grinler (aka Lawrence Abrams), the site owner of BleepingComputer.
AdwCleaner created by Xplode.
Junkware Removal Tool created by thisisu.

1. Double-click on RKill to launch the tool. A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully. A log file will be created and saved to the root directory, C:\RKill.log. Copy and paste the contents of RKill.log in your next reply.

Important: Do not reboot your computer until you complete the next step.

2. Double-click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


Close all open programs and shut down any protection/security software to avoid potential conflicts.

3. Double-click on JRT.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.
  • Copy and paste the contents of JRT.txt in your next reply.
.
4. As a final step, download and scan with Malwarebytes Anti-Malware 2.0.
When done, please post the complete results of your Malwarebytes scan for review.

To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 1)
  • Open Malwarebytes Anti-Malware.
  • Click the History Tab at the top and select Application Logs.
  • Select (check) the box next to Scan Log. Choose the most current scan.
  • Click the View button.
To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 2)
  • Open Malwarebytes Anti-Malware.
  • Click the Scan Tab at the top.
  • Click the View detailed log link on the right..
Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#4 alcoron

alcoron
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:09:56 AM

Posted 05 April 2014 - 07:29 AM

Thank you very much for the information. I did indeed check again the add-ons (I have very few) and have deactivated a certain plushd8.1 after which those adds seized to appear. I will also remove plushd8.1 from add/remove programmes. Once again, thank you :)



#5 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,139 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:02:56 AM

Posted 05 April 2014 - 10:42 AM

You're welcome.

BTW, it would still be a good idea to run the above scans....chances are they will find/remove more junkware on the computer.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users