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Beware of Technical Support Scams - like tech4global


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#1 JLinoria

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Posted 04 April 2014 - 03:59 PM

My elderly father almost fell victim to a scam involving third-party technical support.  He stubbled upon a phone number on the internet when he was attempting to locate HP technical support regarding a printer question.  I performed research on the phone number he called and discovered the company is tech4global. Tech4global advertises technical support services... for HP and many other well know products.  BEWARE of tech4global! 

 

My father needed help replacing the printer toner cartridge and the tech4global representative convinced him to allow unfettered remoted access into his computer.  The tech4global representative poked around in his system and then informed my father that he was hacked and if he paid $90+ they could remedy the problem.  My father contacted me and I told him to immediately disconnect his internet connection.  I saw that the tech4global representative accessed the windows logs and was snooping in the local user folders.  I am not sure what else the tech4global rep did (like install any backdoors?)... but he definitely tried to take advantage of my father.  It also appeared that he typed a message giving the impression that the system was hacked.  Bogus! 

 

I need to further investigate what this tech4global representative did on my father's PC.  In the meantime, I wanted to provide a warning to stay away from tech4global.  It disgusts me on how (illegitimate) companys attempt to take advantage of people (like the elderly) for a quick dollar!


Edited by JLinoria, 04 April 2014 - 05:57 PM.


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#2 Plastic Nev

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Posted 04 April 2014 - 04:07 PM

Thanks for the heads up on another of these scammers.

 

Just in case this so called technician did do some damage or installed back doors, ask for help in the malware removal section and follow their advice.

 

Nev.


Why all the fuss, I already have Windows 8. Three windows at the front, and five at the back since I bought the house.
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#3 quietman7

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Posted 04 April 2014 - 08:51 PM

Also be sure to warn your father and other family members about Microsoft Scam Callers.

Cybercriminals often use the names of well-known companies, like ours, in their scams. They think it will convince you to give them money or your personal information. While they usually use email to trick you, they sometimes use the telephone, instead....We do not send unsolicited email messages or make unsolicited phone calls to request personal or financial information or fix your computer. If you receive an unsolicited email message or phone call that purports to be from Microsoft and requests that you send personal information or click links, delete the message or hang up the phone. Microsoft does not make unsolicited phone calls to help you fix your computer.

Avoid scams that use the Microsoft name fraudulently


Microsoft will not make unsolicited phone calls to help you with your computer. If you receive a phone call like this, hang up.

Dont fall for phony phone tech support


Cybercriminals don't just send fraudulent email messages and set up fake websites. They might also call you on the telephone and claim to be from Microsoft. They might offer to help solve your computer problems or sell you a software license...Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes...Do not trust unsolicited calls. Do not provide any personal information.

Avoid tech support phone scams: What you need to know


Microsoft does not actively contact individual users to tell them their computer is infected with malware. The scam usually asks folks to open their event viewer which captures numerous warning or diagnostic messages that are normal. The event viewer is is not a malware diagnostic tool as purported. However, it could frighten folks into letting scammers access their system or take remote control of it.

Windows Support Scam - Fake phone calls actively circulating


...it's a scam. Microsoft doesn't call people because of errors on their computer. Neither do ISPs, security companies, or pretty much anyone else who might claim some role of internet authority or otherwise...

Ask Leo: I got a call from Microsoft and allowed them access to my computer. What do I do now?


The scam works by criminals posing as computer security engineers and calling people at home to tell them they are at risk of a computer security threat. The scammers tell their victims they are providing free security checks and add authenticity by claiming to represent legitimate companies and using telephone directories to refer to their victims by name. Once they have tricked their victims into believing they have a problem and that the caller can help, the scammers are believed to run through a range of deception techniques designed to steal money.

Microsoft Survey Reveals Extent of Emerging Internet Phone Scam
Microsoft reveals extent of phone scam
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