My elderly father almost fell victim to a scam involving third-party technical support. He stubbled upon a phone number on the internet when he was attempting to locate HP technical support regarding a printer question. I performed research on the phone number he called and discovered the company is tech4global. Tech4global advertises technical support services... for HP and many other well know products. BEWARE of tech4global!
My father needed help replacing the printer toner cartridge and the tech4global representative convinced him to allow unfettered remoted access into his computer. The tech4global representative poked around in his system and then informed my father that he was hacked and if he paid $90+ they could remedy the problem. My father contacted me and I told him to immediately disconnect his internet connection. I saw that the tech4global representative accessed the windows logs and was snooping in the local user folders. I am not sure what else the tech4global rep did (like install any backdoors?)... but he definitely tried to take advantage of my father. It also appeared that he typed a message giving the impression that the system was hacked. Bogus!
I need to further investigate what this tech4global representative did on my father's PC. In the meantime, I wanted to provide a warning to stay away from tech4global. It disgusts me on how (illegitimate) companys attempt to take advantage of people (like the elderly) for a quick dollar!
Edited by JLinoria, 04 April 2014 - 05:57 PM.