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Activate Office 2010? Why?


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43 replies to this topic

#1 Blnd_E

Blnd_E

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  • Local time:04:35 AM

Posted 04 April 2014 - 02:07 PM

I'm concerned I downloaded something that is causing my MS Office 2010 to act funky all of a sudden.
I went to go open MS Office in my "All Programs" menu & came up with this pop-up:

 

1) I already purchased Office 2010 [Activate]
2) Go online to purchase Office 2010 [Purchase]
3) Use Office Starter 2010 [Use]

I called Microsoft Support Line & they blew me off telling me to call my computer manufacturer. While I was on the phone, I restarted my computer & tried to open again & it worked! They were surprised & hung up.
As soon as this happened, I ran BelArc advisor to get system specs & hopefully the right key for my products.
BUT,
It's happening, AGAIN. H-E-L-P! S-O-S!
I have tried restarting & running MSE, Malwarebytes, SuperAntispyware (free), & eset.com scan.
I popped up a "threat" but only have this from Malwarebytes "pup.opti.."

 

FYI,
I was using this program until this last week with no issues for the last couple of years. The only change has been the download of MSE & and a few other programs.

I can go into my start menu & from my shortcuts bar I can use Outlook & Excel, no problem. In fact, I can go into my search pane, type in "Word" & it will pull up with no problems.

I am concerned Office will disapear.

What can I do?

What steps do I need to take?
Any ideas out there?

Dell Inspiron One 2320 All-In-One
Windows 7 Home Premium (x64) Service Pack 1
2.5 gH Intel Core i5-2400S



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#2 hamluis

hamluis

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Posted 04 April 2014 - 04:47 PM

Do you have a valid license fo MS Office?

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Blnd_E

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Posted 05 April 2014 - 10:12 PM

  • I downloaded BelArc & retrieved the "Key" information after this happened & Microsoft couldn't help me. I was given computer from work. Came with everything on it for me.

 

  • MiniToolBox by Farbar  Version: 23-01-2014

Ran by Eric (administrator) on 05-04-2014 at 19:47:11
Running from "C:\Users\Eric\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/05/2014 02:33:12 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\C78A0900E0E34D34AA177AB16065A3A4\SourceList'

Error: (04/05/2014 11:28:24 AM) (Source: Application Error) (User: )
Description: Faulting application name: MetaExtractor.exe, version: 1.8.0.0, time stamp: 0x530ec5a5
Faulting module name: MetaExtractorDLL.dll, version: 0.0.0.0, time stamp: 0x530ec59a
Exception code: 0xc0000005
Fault offset: 0x00003bf1
Faulting process id: 0x1008
Faulting application start time: 0xMetaExtractor.exe0
Faulting application path: MetaExtractor.exe1
Faulting module path: MetaExtractor.exe2
Report Id: MetaExtractor.exe3

Error: (04/05/2014 11:27:34 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/05/2014 01:11:28 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (04/04/2014 00:42:02 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (04/03/2014 01:41:46 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (04/02/2014 02:05:41 PM) (Source: Application Error) (User: )
Description: Faulting application name: MetaExtractor.exe, version: 1.8.0.0, time stamp: 0x530ec5a5
Faulting module name: MetaExtractorDLL.dll, version: 0.0.0.0, time stamp: 0x530ec59a
Exception code: 0xc0000005
Fault offset: 0x00003bf1
Faulting process id: 0xf5c
Faulting application start time: 0xMetaExtractor.exe0
Faulting application path: MetaExtractor.exe1
Faulting module path: MetaExtractor.exe2
Report Id: MetaExtractor.exe3

Error: (04/02/2014 02:04:05 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/02/2014 00:31:33 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (04/01/2014 07:30:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: MetaExtractor.exe, version: 1.8.0.0, time stamp: 0x530ec5a5
Faulting module name: MetaExtractorDLL.dll, version: 0.0.0.0, time stamp: 0x530ec59a
Exception code: 0xc0000005
Fault offset: 0x00003bf1
Faulting process id: 0xcec
Faulting application start time: 0xMetaExtractor.exe0
Faulting application path: MetaExtractor.exe1
Faulting module path: MetaExtractor.exe2
Report Id: MetaExtractor.exe3


System errors:
=============
Error: (04/05/2014 11:32:00 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (04/05/2014 11:32:00 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (04/05/2014 11:27:35 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
zedltn

Error: (04/03/2014 04:53:38 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the defragsvc service.

Error: (04/02/2014 02:08:37 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (04/02/2014 02:08:37 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (04/02/2014 02:08:37 PM) (Source: Service Control Manager) (User: )
Description: The Dell DataSafe Online service hung on starting.

Error: (04/02/2014 02:04:05 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
zedltn

Error: (04/01/2014 07:32:39 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MBAMService service.

Error: (04/01/2014 07:29:01 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
zedltn


Microsoft Office Sessions:
=========================
Error: (04/05/2014 02:33:12 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: PackageNameHKLM\Software\Classes\Installer\Products\C78A0900E0E34D34AA177AB16065A3A4\SourceList(NULL)(NULL)(NULL)

Error: (04/05/2014 11:28:24 AM) (Source: Application Error)(User: )
Description: MetaExtractor.exe1.8.0.0530ec5a5MetaExtractorDLL.dll0.0.0.0530ec59ac000000500003bf1100801cf50fcd0de421cC:\Program Files\Samsung\Samsung Link\utils\MetaExtractor.exeC:\Program Files\Samsung\Samsung Link\utils\MetaExtractorDLL.dll12409209-bcf0-11e3-b5c5-88532e59749f

Error: (04/05/2014 11:27:34 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/05/2014 01:11:28 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\Program Files (x86)\Cozi Express\CoziExpress.exe

Error: (04/04/2014 00:42:02 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\Program Files (x86)\Cozi Express\CoziExpress.exe

Error: (04/03/2014 01:41:46 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\Program Files (x86)\Cozi Express\CoziExpress.exe

Error: (04/02/2014 02:05:41 PM) (Source: Application Error)(User: )
Description: MetaExtractor.exe1.8.0.0530ec5a5MetaExtractorDLL.dll0.0.0.0530ec59ac000000500003bf1f5c01cf4eb74a1d723fC:\Program Files\Samsung\Samsung Link\utils\MetaExtractor.exeC:\Program Files\Samsung\Samsung Link\utils\MetaExtractorDLL.dll8bbb4493-baaa-11e3-a638-00217063f0de

Error: (04/02/2014 02:04:05 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/02/2014 00:31:33 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\Program Files (x86)\Cozi Express\CoziExpress.exe

Error: (04/01/2014 07:30:33 PM) (Source: Application Error)(User: )
Description: MetaExtractor.exe1.8.0.0530ec5a5MetaExtractorDLL.dll0.0.0.0530ec59ac000000500003bf1cec01cf4e1b80c3575dC:\Program Files\Samsung\Samsung Link\utils\MetaExtractor.exeC:\Program Files\Samsung\Samsung Link\utils\MetaExtractorDLL.dllc3623e4f-ba0e-11e3-8a4f-88532e59749f


=========================== Installed Programs ============================

Accidental Damage Services Agreement (Version: 2.0.0)
Adobe AIR (Version: 4.0.0.1390)
Adobe Digital Editions 3.0 (Version: 3.0)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.272)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Adobe Shockwave Player 12.1 (Version: 12.1.0.150)
Advanced Audio FX Engine (Version: 1.12.05)
AllShare Framework DMS (Version: 1.3.23)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Belarc Advisor 8.4 (Version: 8.4.0.0)
Bing Bar (Version: 7.3.124.0)
Bing Desktop (Version: 1.3.395.0)
Bing Maps 3D (Version: 4.0.903.16005)
Bing Rewards Client Installer (Version: 16.0.345.0)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blio (Version: 3.2.9594)
Bounce Symphony (Version: 2.2.0.95)
Brother MFL-Pro Suite MFC-J625DW (Version: 1.1.6.0)
Build-a-lot 2 (Version: 2.2.0.95)
Cake Mania (Version: 2.2.0.95)
Chuzzle Deluxe (Version: 2.2.0.95)
CIR Registry (Version: 1.00.0000)
Consumer In-Home Service Agreement (Version: 2.0.0)
Cozi (Version: 1.0.6505.38692)
CyberLink PowerDVD 9.5 (Version: 9.5.1.3426)
CyberLink YouPaint (Version: 1.2.2124)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 64-Bit Edition
Dell DataSafe Online (Version: 2.8.1.10)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell KM632 Wireless Keyboard Caps Lock Indicator (Version: 2.1.9.0401)
Dell MusicStage (Version: 1.5.201.0)
Dell PhotoStage (Version: 1.5.0.65)
Dell Stage (Version: 1.5.201.0)
Dell Touch Software Suite Games (Version: 1.5.133.0)
Dell VideoStage  (Version: 1.2.0.1712)
Dell Webcam Central (Version: 2.00.44)
DELLOSD (Version: 1.0.0.10)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
DirectX 9 Runtime (Version: 1.00.0000)
Dora's World Adventure (Version: 2.2.0.95)
Dropbox (Version: 2.4.11)
eBay (Version: 1.4.0)
Escape Whisper Valley ™ (Version: 2.2.0.95)
Evernote v. 5.2 (Version: 5.2.0.2946)
Face Recognition (Version: 3.0.85.1)
Farm Frenzy (Version: 2.2.0.95)
FATE (Version: 2.2.0.95)
Final Drive Fury (Version: 2.2.0.95)
Final Drive Nitro (Version: 2.2.0.95)
Google Chrome (Version: 33.0.1750.154)
Google Talk Plugin (Version: 5.2.4.18058)
HandBrake 0.9.9.1 (Version: 0.9.9.1)
Intel PROSet Wireless
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 9.17.10.3347)
Intel® PROSet/Wireless for Bluetooth® 3.0 + High Speed (Version: 1.1.0.0157)
Intel® PROSet/Wireless Software for Bluetooth® Technology (Version: 1.1.0.0537)
Intel® PROSet/Wireless WiFi Software (Version: 14.01.1000)
Intel® WiDi (Version: 2.1.39.0)
Intel® Wireless Display
Java 7 Update 51 (64-bit) (Version: 7.0.510)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Jewel Quest (Version: 2.2.0.95)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
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Magical Jelly Bean KeyFinder (Version: 2.0.10.9)
Magical Jelly Bean PasswdFinder (Version: 1.0.0.25)
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Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Corporation (Version: 9.1.0.0)
Microsoft LifeCam (Version: 3.22.270.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 32-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 32-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Security Client (Version: 4.5.0216.0)
Microsoft Security Essentials (Version: 4.5.216.0)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Touch Pack for Windows 7 (Version: 1.0.40517.00)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft XNA Framework Redistributable 3.0 (Version: 3.0.11010.0)
MightyText Notifier (Version: 0.50)
Mozilla Firefox 28.0 (x86 en-US) (Version: 28.0)
Mozilla Maintenance Service (Version: 28.0)
MPC-HC 1.7.0 (Version: 1.7.0.7858)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
MyFreeCodec
Namco All-Stars PAC-MAN (Version: 2.2.0.95)
Nero 10 Movie ThemePack Basic (Version: 10.6.10000.1.0)
Nero Blu-ray Player (Version: 12.0.20064)
Nero Control Center 10 (Version: 10.6.13000.0.11)
Nero ControlCenter 10 Help (CHM) (Version: 10.2.10800)
Nero Core Components 10 (Version: 2.0.20000.9.12)
Nero Update (Version: 11.0.13300.42.0)
Netflix in Windows Media Center (Version: 3.3.101.0)
NVIDIA 3D Vision Driver 320.78 (Version: 320.78)
NVIDIA Control Panel 320.78 (Version: 320.78)
NVIDIA Graphics Driver 320.78 (Version: 320.78)
NVIDIA Install Application (Version: 2.1002.124.810)
NVIDIA Optimus 1.14.17 (Version: 1.14.17)
NVIDIA PhysX (Version: 9.10.0514)
NVIDIA PhysX System Software 9.10.0514 (Version: 9.10.0514)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.2078)
NVIDIA Update 1.14.17 (Version: 1.14.17)
NVIDIA Update Components (Version: 1.14.17)
Open Freely (Version: 1.0)
Penguins! (Version: 2.2.0.95)
PhotoShowExpress (Version: 2.0.063)
Picasa 3 (Version: 3.9)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PlayReady PC Runtime x86 (Version: 1.3.0)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
QualxServ Service Agreement (Version: 2.0.0)
RBVirtualFolder64Inst (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 6.0.1.6382)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.3)
Roxio Burn (Version: 1.8)
Roxio Creator Starter (Version: 1.0.439)
Roxio Creator Starter (Version: 12.1.77.0)
Roxio Creator Starter (Version: 5.0.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio File Backup (Version: 1.3.2)
Samantha Swift (Version: 2.2.0.95)
Samsung Kies (Version: 2.5.3.13052_10)
Samsung Kies3 (Version: 3.2.14024.11)
Samsung Link 1.8.0.1403131552 (Version: 1.8.0.1403131552)
Samsung Story Album Viewer (Version: 1.0.0.13054_1)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.14.0)
Secunia PSI (3.0.0.9016) (Version: 3.0.0.9016)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
Skype Toolbars (Version: 1.0.4051)
Skype™ 6.14 (Version: 6.14.104)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
Sony RAW Driver (Version: 2.0.00.08130)
StickyNotes (Version: 1.5.135.0)
SUABnR (Version: 1.1.0.13103_1)
SUPERAntiSpyware (Version: 5.7.1018)
swMSM (Version: 12.0.0.1)
SyncUP (Version: 1.12.12400.17.102)
SyncUP (Version: 10.2.14900)
TrustedID (Version: 5.0)
Unified Remote (Version: 2.12.4.0)
Update for Microsoft Access 2010 (KB2553446) 64-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2837594) 64-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 64-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817396) 64-Bit Edition
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2589298) 64-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 64-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 64-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 64-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 64-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 64-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 64-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 64-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 64-Bit Edition
Update for Microsoft Office 2010 (KB2863818) 64-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 64-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 64-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 64-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 64-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2775360) 64-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 64-Bit Edition
Update for Microsoft Visio 2010 (KB2878227) 64-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 64-Bit Edition
Update Installer for WildTangent Games App
Verizon Wireless Software Upgrade Assistant - Samsung(ar) (Version: 2.14.0201)
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
VLC media player 2.1.3 (Version: 2.1.3)
Wedding Dash - Ready, Aim, Love! (Version: 2.2.0.95)
WiFi Password Revealer (Version: 1.0.0.6)
WildTangent Games (Version: 1.0.2.5)
WildTangent Games App (Dell Games) (Version: 4.0.5.2)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Yahoo! Toolbar
Zinio Alert Messenger (Version: 4.0.2570)
Zinio Reader 4 (Version: 4.2.4164)
Zuma Deluxe (Version: 2.2.0.95)

========================= Memory info: ===================================

Percentage of memory in use: 44%
Total physical RAM: 8097.09 MB
Available physical RAM: 4468.51 MB
Total Pagefile: 16192.36 MB
Available Pagefile: 12221.57 MB
Total Virtual: 4095.88 MB
Available Virtual: 3962.64 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:1848.17 GB) (Free:1665.09 GB) NTFS
3 Drive e: (WD Unlocker) (CDROM) (Total:0.01 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\ERIC-PC

4US                      Administrator            Eric                     
Guest                    UpdatusUser              


**** End of log ****

Many thanks Louis.



#4 Blnd_E

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Posted 05 April 2014 - 10:21 PM

Louis,

I don't think the error report goes back far enough. Last 10 event viewer Log has alot of stuff just from today.  

I've been doing too much on this computer. I believe this issue started around March 27th.



#5 hamluis

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Posted 23 July 2015 - 03:48 PM

Please post updated data requested in my previous post.

 

Louis



#6 Blnd_E

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Posted 23 July 2015 - 04:37 PM

Great! Will do in about 4 hrs. I'm currently creating a new back up my system using DriveImage XL & will take 3 hrs. Thank you, thank you.

#7 hamluis

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Posted 23 July 2015 - 06:06 PM

No hurry :).

 

Louis



#8 Blnd_E

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Posted 24 July 2015 - 10:30 AM

Moderator edit: Deleted Farbar Recovery Scan Tool (FRST) log. FRST logs are allowed only in Malware Removal Logs forum. It's possible you accidentally ran FRST instead of MinToolBox. ~ Queen-Evie

Edited by Queen-Evie, 24 July 2015 - 11:02 AM.


#9 Blnd_E

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Posted 24 July 2015 - 10:31 AM

Addition attached.


Moderator edit: Deleted Farbar Recovery Scan Tool (FRST) addition log. ~ Queen-Evie

Edited by Queen-Evie, 24 July 2015 - 11:03 AM.


#10 Blnd_E

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Posted 24 July 2015 - 10:50 AM

H,
Tried to upload last night but kept getting "Error-Server timed out."
 
Also, if this may help, I have been getting the Black screen upon start every now & then. I just hit Ctrl+Alt+Del for Task manager & then type in explorer.exe but it will come back every now & then. Is there a known permanent fix for this problem you know of off hand?
 
Over the last few days I have been cleaning the computer with multiple scans. I was running MSE as my security but that is what I believe started this whole mess on my Office Suite. I had also had MWB but nothing was detected. Until I ran ESET & then I had 11 items to fix. I hope I didn't remove anything valuable that came up as a false positive. I tried to reference items but hard to get straight answers. I haven't done anything with Hitman yet. It is still open & waiting for me to remove or Quarantine. After this whole debacle I'm gonna install BitDefender 2015.
 
If you wanna look at any of the scans I believe I saved most.
  • ESET online Scanner
  • ESET Rogue Application Remover
  • Rogue Killer
  • MWB
  • MWB Junkware Remover Tool
  • KaperskyTDSS
  • ADwCleaner
  • MS Windows Malicious Software Removal Tool
  • Hitman pro.
I saved logs for several of these things. I'll attach the Hitman pro.

Edited by Queen-Evie, 24 July 2015 - 11:43 AM.
removed HItman Pro log. Malware logs are not allowed outside malware removal forums


#11 Blnd_E

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Posted 24 July 2015 - 10:59 AM

L,

Is there a way to learn how to understand these diagnostic scans? I'll check the tutorial section, too.

 

Which, I am just now seeing that I might have used the wrong scan. I was following the directions from the BleepingComputer Tutorial. I'll use the MiniTool Box & check those boxes. BRB.

 

K



#12 Blnd_E

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Posted 24 July 2015 - 11:02 AM

MiniToolBox by Farbar  Version: 01-07-2015
Ran by Eric (administrator) on 24-07-2015 at 09:00:53
Running from "C:\Users\Eric\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Inspiron One 2320 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/24/2015 04:24:53 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifest.

Error: (07/23/2015 08:55:20 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifest2" on line C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifest.
Component 2: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest.

Error: (07/23/2015 03:54:55 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifest.

Error: (07/22/2015 03:30:09 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifest.

Error: (07/21/2015 11:48:22 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifest.

Error: (07/21/2015 04:17:45 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifest.

Error: (07/21/2015 04:17:41 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifest.

Error: (07/21/2015 01:39:46 PM) (Source: MsiInstaller) (User: Eric-PC)
Description: Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\C78A0900E0E34D34AA177AB16065A3A4\SourceList'

Error: (07/19/2015 05:00:00 AM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location F:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (07/19/2015 01:17:00 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

System errors:
=============
Error: (07/24/2015 03:00:44 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Creative Technology Ltd. - Streaming Media and Broadcast - Creative Live! Camera.

Error: (07/23/2015 09:35:43 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (07/23/2015 03:00:49 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Creative Technology Ltd. - Streaming Media and Broadcast - Creative Live! Camera.

Error: (07/22/2015 02:32:28 PM) (Source: DCOM) (User: )
Description: {5C65F4B0-3651-4514-B207-D10CB699B14B}

Error: (07/22/2015 03:20:27 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error: %%1069

Error: (07/22/2015 03:20:27 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (07/22/2015 03:18:23 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:  zedltn

Error: (07/22/2015 03:17:28 AM) (Source: Service Control Manager) (User: )
Description: The FAService service failed to start due to the following error: %%1053

Error: (07/22/2015 03:17:28 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the FAService service to connect.

Error: (07/22/2015 03:15:47 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.
Module Path: C:\Windows\System32\IWMSSvc.dll

Microsoft Office Sessions:
=========================
Error: (07/24/2015 04:24:53 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifestc:\users\eric\downloads\esetsmartinstaller_enu(1).exe

Error: (07/23/2015 08:55:20 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifestC:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifestC:\Program Files (x86)\DELL\Dell Datasafe Online\NOBuClient.exe

Error: (07/23/2015 03:54:55 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifestc:\users\eric\downloads\esetsmartinstaller_enu(1).exe

Error: (07/22/2015 03:30:09 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifestc:\users\eric\downloads\esetsmartinstaller_enu(1).exe

Error: (07/21/2015 11:48:22 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifestc:\users\eric\downloads\esetsmartinstaller_enu(1).exe

Error: (07/21/2015 04:17:45 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifestC:\Users\Eric\Downloads\esetsmartinstaller_enu(1).exe

Error: (07/21/2015 04:17:41 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifestC:\Users\Eric\Downloads\esetsmartinstaller_enu(1).exe

Error: (07/21/2015 01:39:46 PM) (Source: MsiInstaller)(User: Eric-PC)
Description: PackageNameHKLM\Software\Classes\Installer\Products\C78A0900E0E34D34AA177AB16065A3A4\SourceList(NULL)(NULL)(NULL)

Error: (07/19/2015 05:00:00 AM) (Source: Windows Backup)(User: )
Description: F:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)

Error: (07/19/2015 01:17:00 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\Program Files (x86)\Cozi Express\CoziExpress.exe

=========================== Installed Programs ============================
Accidental Damage Services Agreement (HKLM-x32\...\{EF85FEF4-EB92-4075-A6D2-5F519BB30A2C}) (Version: 2.0.0 - Dell Inc.)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.008.20082 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 18.0.0.180 - Adobe Systems Incorporated)
Adobe Digital Editions 3.0 (HKLM-x32\...\Adobe Digital Editions 3.0) (Version: 3.0 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.0.150 - Adobe Systems, Inc.)
Advanced Audio FX Engine (HKLM-x32\...\Advanced Audio FX Engine) (Version: 1.12.05 - Creative Technology Ltd)
AllShare Framework DMS (HKLM\...\{83232C27-8C3F-44A5-9EB2-BB7161228ADD}) (Version: 1.3.23 - Samsung)
Bejeweled 2 Deluxe (HKLM-x32\...\WT089409) (Version: 2.2.0.95 - WildTangent) Hidden
Belarc Advisor 8.4 (HKLM-x32\...\Belarc Advisor) (Version: 8.4.0.0 - Belarc Inc.)
Bing Bar (HKLM-x32\...\{3365E735-48A6-4194-9988-CE59AC5AE503}) (Version: 7.3.132.0 - Microsoft Corporation)
Bing Desktop (HKLM-x32\...\{7D095455-D971-4D4C-9EFD-9AF6A6584F3A}) (Version: 1.3.470.0 - Microsoft Corporation)
Bing Maps 3D (HKLM\...\{6ACE7F46-FACE-4125-AE86-672F4F2A6A28}) (Version: 4.0.903.16005 - Microsoft Corporation)
Bing Rewards Client Installer (HKLM-x32\...\{61EDBE71-5D3E-4AB7-AD95-E53FEAF68C17}) (Version: 16.0.345.0 - Microsoft Corporation) Hidden
Blackhawk Striker 2 (HKLM-x32\...\WT089410) (Version: 2.2.0.95 - WildTangent) Hidden
Blio (HKLM-x32\...\{431E2654-B0A4-4140-82A2-DD55B028B626}) (Version: 3.2.9594 - K-NFB Reading Technology, Inc.)
Bounce Symphony (HKLM-x32\...\WT089443) (Version: 2.2.0.95 - WildTangent) Hidden
Brother MFL-Pro Suite MFC-J625DW (HKLM-x32\...\{A1B36B88-AF90-43A3-8906-6DBEE89B4FBD}) (Version: 1.1.6.0 - Brother Industries, Ltd.)
Build-a-lot 2 (HKLM-x32\...\WT089411) (Version: 2.2.0.95 - WildTangent) Hidden
Cake Mania (HKLM-x32\...\WT089412) (Version: 2.2.0.95 - WildTangent) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.14 - Piriform)
Chuzzle Deluxe (HKLM-x32\...\WT089413) (Version: 2.2.0.95 - WildTangent) Hidden
CIR Registry (HKLM-x32\...\{AFA1FCA1-626E-403C-9BCA-968FECB62C4D}) (Version: 1.00.0000 - ITE)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
Cozi (HKLM-x32\...\{EA1F3D6C-A6F5-4CDC-B0D3-9C56C06B4D29}) (Version: 1.0.6505.38692 - Cozi Group, Inc.)
CyberLink PowerDVD 9.5 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.5.1.3426 - CyberLink Corp.)
CyberLink YouPaint (HKLM-x32\...\InstallShield_{72BF1DA0-2B00-4794-9173-159722019B74}) (Version: 1.2.2124 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Defraggler (HKLM\...\Defraggler) (Version: 2.18 - Piriform)
Dell DataSafe Online (HKLM-x32\...\{C53BCCBE-9268-4C09-82E9-611444A73B3F}) (Version: 2.10.1.3 - Dell)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell KM632 Wireless Keyboard Caps Lock Indicator (HKLM-x32\...\{55586382-6704-4237-AAA7-85FF9C055022}) (Version: 2.1.9.0401 - Dell)
Dell MusicStage (HKLM-x32\...\{91AF2672-F5BC-42CF-8037-A9D2F92BBCC0}) (Version: 1.5.201.0 - Fingertapps)
Dell PhotoStage (HKLM-x32\...\{E4335E82-17B3-460F-9E70-39D9BC269DB3}) (Version: 1.5.0.65 - ArcSoft)
Dell Stage (HKLM-x32\...\{E2EBA7C0-8072-447F-856D-FFEE8D15B23B}) (Version: 1.5.201.0 - Fingertapps)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.1.6664.10 - Dell)
Dell Touch Software Suite Games (HKLM-x32\...\{6FB3428E-23AA-4CA1-BA9D-E6D5F3F692E4}) (Version: 1.5.133.0 - Fingertapps)
Dell Update (HKLM-x32\...\{3FB000F3-7444-41C1-A0A6-53E8FD0B7D9C}) (Version: 1.6.1007.0 - Dell Inc.)
Dell VideoStage  (HKLM-x32\...\{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.2.0.1712 - CyberLink Corp.) Hidden
Dell VideoStage  (HKLM-x32\...\InstallShield_{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.2.0.1712 - CyberLink Corp.)
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 2.00.44 - Creative Technology Ltd)
DELLOSD (HKLM-x32\...\{B0F29C6D-C7A9-40AC-9658-921961818E2B}) (Version: 1.0.0.10 - DELL)
Diner Dash 2 Restaurant Rescue (HKLM-x32\...\WT089414) (Version: 2.2.0.95 - WildTangent) Hidden
DirectX 9 Runtime (HKLM-x32\...\{AF9E97C1-7431-426D-A8D5-ABE40995C0B1}) (Version: 1.00.0000 - Sonic Solutions) Hidden
Dora's World Adventure (HKLM-x32\...\WT089415) (Version: 2.2.0.95 - WildTangent) Hidden
DriveImage XML (Private Edition) (HKLM-x32\...\{F7E1CA14-B39D-452A-960B-39423DDDD933}) (Version: 2.50.000 - Runtime Software)
Dropbox (HKCU\...\Dropbox) (Version: 3.6.9 - Dropbox, Inc.)
DVDFab 9.1.4.2 (29/04/2014) (HKLM-x32\...\DVDFab 9_is1) (Version:  - Fengtao Software Inc.)
eBay (HKLM-x32\...\{A8B88634-7F90-402F-B66A-86429755F6A5}) (Version: 1.4.0 - eBay Inc.)
Escape Whisper Valley ™ (HKLM-x32\...\WT089434) (Version: 2.2.0.95 - WildTangent) Hidden
Evernote v. 5.7.2 (HKLM-x32\...\{FB57263E-706F-11E4-A65F-00163E98E7D6}) (Version: 5.7.2.5753 - Evernote Corp.)
Face Recognition (HKLM\...\{2C5BEF49-4219-4751-9106-39604462939D}) (Version: 3.0.85.1 - Sensible Vision)
Farm Frenzy (HKLM-x32\...\WT089450) (Version: 2.2.0.95 - WildTangent) Hidden
FATE (HKLM-x32\...\WT089418) (Version: 2.2.0.95 - WildTangent) Hidden
Final Drive Fury (HKLM-x32\...\WT089499) (Version: 2.2.0.95 - WildTangent) Hidden
Final Drive Nitro (HKLM-x32\...\WT089444) (Version: 2.2.0.95 - WildTangent) Hidden
Google Chrome (HKCU\...\Google Chrome) (Version: 44.0.2403.89 - Google Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 44.0.2403.89 - Google Inc.)
Google Talk Plugin (HKLM-x32\...\{CA3DD97D-1FD7-37A7-BD5C-FC4430C8B8E6}) (Version: 5.41.2.0 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HandBrake 0.9.9.1 (HKLM-x32\...\HandBrake) (Version: 0.9.9.1 - )
Intel PROSet Wireless (HKLM-x32\...\ProInst) (Version:  - ) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3347 - Intel Corporation)
Intel® PROSet/Wireless for Bluetooth® 3.0 + High Speed (HKLM\...\{A0E106D2-4815-4B7A-BAA7-7E21B530CFB4}) (Version: 1.1.0.0157 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{006B5C65-3938-4246-B182-994A7E415EDE}) (Version: 1.1.0.0537 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{3C41721F-AF0F-4086-AA1C-4C7F29076228}) (Version: 14.01.1000 - Intel Corporation)
Intel® WiDi (HKLM-x32\...\{0DD706AF-B542-438C-999E-B30C7F625C8D}) (Version: 2.1.39.0 - Intel Corporation)
Intel® Wireless Display (HKLM\...\{28EF7372-9087-4AC3-9B9F-D9751FCDF830}) (Version:  - )
Java 8 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
Jewel Quest (HKLM-x32\...\WT089420) (Version: 2.2.0.95 - WildTangent) Hidden
Jewel Quest Solitaire 2 (HKLM-x32\...\WT089422) (Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
K-Lite Codec Pack 7.0.0 (Standard) (HKLM-x32\...\KLiteCodecPack_is1) (Version: 7.0.0 - )
Luxor (HKLM-x32\...\WT089507) (Version: 2.2.0.95 - WildTangent) Hidden
Magical Jelly Bean KeyFinder (HKLM-x32\...\KeyFinder_is1) (Version: 2.0.10.9 - Magical Jelly Bean)
Magical Jelly Bean PasswdFinder (HKLM-x32\...\PasswdFinder_is1) (Version: 1.0.0.25 - PasswdFinder)
Malwarebytes Anti-Exploit version 0.10.0.1000 (HKLM\...\Malwarebytes Anti-Exploit_is1) (Version: 0.10.0.1000 - Malwarebytes)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft LifeCam (HKLM\...\{6965A8D2-465D-4F98-9FAA-0E9E2348F329}) (Version: 3.22.270.0 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.4724.0224 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Touch Pack for Windows 7 (HKLM-x32\...\{8FF90DB8-6DED-44A3-B182-244FEC09012F}) (Version: 1.0.40517.00 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 3.0 (HKLM-x32\...\{3898934B-05AE-41CD-96BE-70DA9BFBCE1F}) (Version: 3.0.11010.0 - Microsoft Corporation)
MightyText Notifier (HKLM-x32\...\{74F38DFE-45BE-D1BF-60B1-A40DB0565A28}) (Version: 0.50 - UNKNOWN) Hidden
MightyText Notifier (HKLM-x32\...\MightyTextNative) (Version: 0.50 - UNKNOWN)
Mozilla Firefox 39.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 39.0 (x86 en-US)) (Version: 39.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 31.1.1 - Mozilla)
Mozilla Thunderbird 31.1.1 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 31.1.1 (x86 en-US)) (Version: 31.1.1 - Mozilla)
MPC-HC 1.7.0 (HKLM-x32\...\{2624B969-7135-4EB1-B0F6-2D8C397B45F7}_is1) (Version: 1.7.0.7858 - MPC-HC Team)
MyFreeCodec (HKCU\...\MyFreeCodec) (Version:  - )
Namco All-Stars PAC-MAN (HKLM-x32\...\WT089440) (Version: 2.2.0.95 - WildTangent) Hidden
Netflix in Windows Media Center (HKLM-x32\...\{0CA72D12-F6C6-4D43-A2A0-41F5AA17E2B6}) (Version: 3.3.101.0 - Microsoft Corporation)
NVIDIA 3D Vision Driver 320.78 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 320.78 - NVIDIA Corporation)
NVIDIA Graphics Driver 320.78 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 320.78 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.10.0514 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.10.0514 - NVIDIA Corporation)
NVIDIA Update 1.14.17 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.14.17 - NVIDIA Corporation)
Open Freely (HKLM\...\{1BF14E04-85DE-480C-9A04-EB36744C66C3}_is1) (Version: 1.0 - Download Freely, LLC)
Penguins! (HKLM-x32\...\WT089445) (Version: 2.2.0.95 - WildTangent) Hidden
PhotoShowExpress (HKLM-x32\...\{3250260C-7A95-4632-893B-89657EB5545B}) (Version: 2.0.063 - Sonic Solutions) Hidden
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WT089452) (Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (HKLM-x32\...\WT089426) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WT089508) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WT089433) (Version: 2.2.0.95 - WildTangent) Hidden
QualxServ Service Agreement (HKLM-x32\...\{903679E8-44C8-4C07-9600-05C92654FC50}) (Version: 2.0.0 - Dell Inc.)
RBVirtualFolder64Inst (HKLM\...\{9D6DFAD6-09E5-445E-A4B5-A388FEEBD90D}) (Version: 1.00.0000 - Roxio, Inc.) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6382 - Realtek Semiconductor Corp.)
Recuva (HKLM\...\Recuva) (Version: 1.51 - Piriform)
Revo Uninstaller Pro 3.1.4 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.4 - VS Revo Group, Ltd.)
Roxio Creator Starter (HKLM-x32\...\{6F0BBEFE-BE1C-419B-BA1F-D36C9E7915BC}) (Version: 12.1.77.0 - Roxio)
Roxio File Backup (HKLM\...\{60B2315F-680F-4EB3-B8DD-CCDC86A7CCAB}) (Version: 1.3.2 - Roxio) Hidden
Samantha Swift (HKLM-x32\...\WT089503) (Version: 2.2.0.95 - WildTangent) Hidden
Samsung Kies (HKLM-x32\...\{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.5.3.13052_10 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies (HKLM-x32\...\InstallShield_{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.5.3.13052_10 - Samsung Electronics Co., Ltd.)
Samsung Kies3 (HKLM-x32\...\{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.14024.11 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies3 (HKLM-x32\...\InstallShield_{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.14024.11 - Samsung Electronics Co., Ltd.)
Samsung Link 1.8.0.1403131552 (HKLM\...\8474-7877-9059-0204) (Version: 1.8.0.1403131552 - Copyright 2013 SAMSUNG)
Samsung Story Album Viewer (HKLM-x32\...\{698BBAD8-B116-495D-B879-0F07A533E57F}) (Version: 1.0.0.13054_1 - Samsung Electronics Co., Ltd.) Hidden
Samsung Story Album Viewer (HKLM-x32\...\InstallShield_{698BBAD8-B116-495D-B879-0F07A533E57F}) (Version: 1.0.0.13054_1 - Samsung Electronics Co., Ltd.)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.14.0 - SAMSUNG Electronics Co., Ltd.)
Seagate Dashboard (HKLM-x32\...\{67445E65-3D93-428F-83A5-446F7D02689A}) (Version: 3.1.3.0 - Seagate)
Secunia PSI (3.0.0.9016) (HKLM-x32\...\Secunia PSI) (Version: 3.0.0.9016 - Secunia)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{A3364707-2F53-4C83-8F68-C9877A9080C7}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0015-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0016-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0018-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0019-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001A-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001B-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C814F7D9-CE9D-45AA-BA7C-88BDD0E1EB7C}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-040C-1000-0000000FF1CE}_Office14.PROPLUS_{77A8B979-11B0-4774-8003-574EE8A4BC22}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0C0A-1000-0000000FF1CE}_Office14.PROPLUS_{05916788-991E-417B-A8F3-77F90A2B8271}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-002C-0409-1000-0000000FF1CE}_Office14.PROPLUS_{D4D48631-AC28-4250-B882-C956555B0B1D}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.PROPLUS_{F3FAAB68-7697-4B1F-A23A-72312565AEAB}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0409-1000-0000000FF1CE}_Office14.PROPLUS_{944EFCFD-823D-4C0A-9B01-CD76EEAEA1F3}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0044-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-006E-0409-1000-0000000FF1CE}_Office14.PROPLUS_{58B1AD3E-54D7-42DC-AF42-218AA7C1ED8B}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-00A1-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-00BA-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0115-0409-1000-0000000FF1CE}_Office14.PROPLUS_{58B1AD3E-54D7-42DC-AF42-218AA7C1ED8B}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0117-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Skype Toolbars (HKLM-x32\...\{981029E0-7FC9-4CF3-AB39-6F133621921A}) (Version: 1.0.4051 - Skype Technologies S.A.)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Sonic CinePlayer Decoder Pack (HKLM-x32\...\{9A00EC4E-27E1-42C4-98DD-662F32AC8870}) (Version: 4.3.0 - Sonic Solutions) Hidden
Sony RAW Driver (HKLM-x32\...\{166FCF01-AC98-4288-A01C-90BEB808C059}) (Version: 2.0.00.08130 - Sony Corporation)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
StickyNotes (HKLM-x32\...\{B0789AE7-70D4-454A-90D1-5BA5728E254A}) (Version: 1.5.135.0 - Dell)
SUABnR (HKLM-x32\...\{2485354C-6B65-4978-BB91-CCE61442377B}) (Version: 1.1.0.13103_1 - Samsung Electronics Co., Ltd.) Hidden
SUABnR (HKLM-x32\...\InstallShield_{2485354C-6B65-4978-BB91-CCE61442377B}) (Version: 1.1.0.13103_1 - Samsung Electronics Co., Ltd.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.7.1018 - SUPERAntiSpyware.com)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
SyncUP (HKLM-x32\...\{40F06490-8C14-43AA-99D3-EEEFDBAC3CFC}) (Version: 1.12.12400.17.102 - Nero AG) Hidden
SyncUP (HKLM-x32\...\{D92C9CCE-E5F0-4125-977A-0590F3225B74}) (Version: 10.2.14900 - Nero AG)
TrustedID (HKLM-x32\...\{C16A92EF-017B-4839-9C75-FBADB5A1FA27}) (Version: 5.0 - TrustedID)
Tweaking.com - Windows Repair (All in One) (HKLM-x32\...\Tweaking.com - Windows Repair (All in One)) (Version: 2.8.6 - Tweaking.com)
Unified Remote (HKLM-x32\...\{1953B098-B216-4770-BE4F-55183B8CC523}) (Version: 2.12.4.0 - Unified Remote)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Verizon Wireless Software Upgrade Assistant - Samsung(ar) (HKLM-x32\...\{BB743020-0F2D-4E9B-922B-12014902B20F}) (Version: 2.14.0201 - Samsung Electronics Co., Ltd.)
Virtual Villagers 4 - The Tree of Life (HKLM-x32\...\WT089430) (Version: 2.2.0.95 - WildTangent) Hidden
VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
Wedding Dash - Ready, Aim, Love! (HKLM-x32\...\WT089446) (Version: 2.2.0.95 - WildTangent) Hidden
WiFi Password Revealer (HKLM-x32\...\WiFi Password Revealer_is1) (Version: 1.0.0.6 - Magical Jelly Bean)
WildTangent Games (HKLM-x32\...\WildTangent dell Master Uninstall) (Version: 1.0.2.5 - WildTangent)
WildTangent Games App (Dell Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-dell) (Version: 4.0.5.2 - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Zinio Alert Messenger (HKLM-x32\...\{D2E707E8-090E-EC5B-4833-1CA694FB7460}) (Version: 4.0.2570 - Zinio LLC) Hidden
Zinio Alert Messenger (HKLM-x32\...\ZinioAlertMessenger.9310D8F796442B71068C511E15D70529A702D19D.1) (Version: 4.0.2570 - Zinio LLC)
Zinio Reader 4 (HKLM-x32\...\{7FB00B6B-6843-97EC-EED6-78BD6D35370A}) (Version: 4.2.4164 - Zinio LLC) Hidden
Zinio Reader 4 (HKLM-x32\...\ZinioReader4) (Version: 4.2.4164 - Zinio LLC)
Zuma Deluxe (HKLM-x32\...\WT089448) (Version: 2.2.0.95 - WildTangent) Hidden

========================= Memory info: ===================================
Percentage of memory in use: 50%
Total physical RAM: 8097.09 MB
Available physical RAM: 4032.05 MB
Total Virtual: 16192.39 MB
Available Virtual: 7901.08 MB

========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:1848.17 GB) (Free:1651.47 GB) NTFS
3 Drive e: (Seagate Backup Plus Drive) (Fixed) (Total:2794.51 GB) (Free:2528.11 GB) NTFS

========================= Users: ========================================
User accounts for \\ERIC-PC

4US                      Admin                    Administrator            
Eric                     Guest                    UpdatusUser              

**** End of log ****


Edited by hamluis, 24 July 2015 - 11:17 AM.


#13 Blnd_E

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Posted 24 July 2015 - 11:11 AM

http://speccy.piriform.com/results/sqvrttkWDRHmVIZ0z5RBCQE



#14 Blnd_E

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Posted 24 July 2015 - 11:39 AM

L,

I'm full of questions. :wizardball:

I noticed you have Windows XP. I have a laptop with XP on it & don't want to get rid of it. Great computer Lenovo Thinkpad. I haven't used it for long while but was thinking about what to do with it. Any suggestions? I need a laptop but don't want to use something vulnerable without me knowing how to handle it. I'm gonna search the forums but thought I should ask a pro.

 

K.



#15 hamluis

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Posted 24 July 2015 - 11:53 AM

<<1863GB Seagate ST32000641AS (SATA): 54 °C>>
 
IMO...the temperature of that hard drive is a sign of impending failure of the drive.  Any hard drive reflecting a temperature above 50 Celsius...is generally considered a problem wiaiting for failure.
 
I suggest that you download and run the following tool, after reading the directions.
 

SeaTools For Windows, dc3 - http://www.bleepingcomputer.com/forums/t/583148/sudden-power-shut-off-for-no-apparent-reason/page-2#entry3768578

 

Louis






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