I live in Arkansas and my mom lives in Massachusetts. Quite often she needs a little computer help. Most of the time I either try to help her over the phone or I just mess with it while I'm visiting. She just got a new computer and is having some trouble. I am much better at figuring things out looking at them myself than just trying to go off of email descriptions. Easiest way will be for me to have control over her computer. I know you can use team viewer and I've also heard about remote assistance. I'm trying to figure out what will be the best, easiest, and/or safest way for me to do this. I want to be able to open and close things, download, etc.
One other thing to keep in mind is... she has a windows 8 machine, I have windows 7. I don't know if that limits the options.
Just looking for a few thoughts on the matter. Thanks.