I mean everything. There is nothing free unlike with Windows programs sometimes you get some free stuff. They have no free stuff and even when you do you can't download it because they say your password is wrong. Even though I faithfully write down the number, only with Apple, invariably they say its wrong and it turns into a huge issue to get a new one so unless its life-threatening I usually give up NOT WORTH THE TROUBLE. I'm not talking about support btw. I got a notice popping up all the time about an update I needed to download, I forget which program but when I tried to it asked me for my password and like I said, it got too ridiculous for words because in order to get another one or the update I had to give them my credit card number for something free. I don't have a credit card and even if I did I wouldln't give it to them, its extortion. There are other ways less sensitive of verifying who I am and I find it offensive and rude and unprofessional and suspicious that they demand something so sensitive. There is a way around that apparently which I have the instructions to somewhere, I tried once but missed the link so I will have to try again sometime when I have time to waste. It shouldnl't be so difficult to get a simple update and for that reason I have serious issues with Apple.
Much different experience from mine - I find Apple wants to charge for everything.
I am curious, what do you "include" when you say "everything"?
Apple provides free support at Apple Stores, but of course, they don't actually repair things for free (unless it is covered by warranty). Frankly, I am not aware of ANY other computer company that offers that.
If you are talking phone support, then yes, they charge for phone support (once you are outside of the first 90 days of the purchase of the Mac), then that is fairly standard these days for most in the computer hardware and software business. The days of free phone support for most computer related products is largely over.
So, you are talking about the issues you had with the free Mavericks update then, correct? If so, I won't say anything beyond what I said in the other thread as it will likely be counterproductive.
If it is beyond the Mavericks issue, then I am still curious what specifically you mean? Are you talking about not getting free programs that usually come with most retail purchased Windows computers? If so, there are many people who HATE all that free software, which many refer to as "bloatware". Or are you talking about something else?
I've had problems with my computer they won't address you can't even talk to someone without being charged. If I had it to do over again I would definitely not buy an Apple, the cost isn't worth what you get.
What specific problems?
As I have said, you should be able to take it an Apple Store (not an "authorized Apple repair center"…something completely different) for a free "Genius" appointment. If it is under warranty and the problem is hardware related (unless due to an accident), then they should fix it for free. Of course, if it is outside warranty, then you will have to pay to have it fixed (assuming hardware problem)…just as you would with ANY other computer company.
Even if it is software related, they will usually help you for free.
If they are not being helpful at that Apple Store, then it is a poorly run Apple Store.
The other reason for stating you specific problems is that we might be able to help you. If all you do is complain about it with generalized complaints and no details, then there is no way that we can help you.