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DVD Drive Not Recognized


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#1 consiglieri655

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Posted 03 April 2014 - 05:54 PM

I have a Toshiba Satellite P775-s7215 that is operating on Windows 7 Professional.

 

I tried the "regedit" solution re: deleting upper and lower filters with a reboot, but no luck.  Now there are no upper or lower filters in that registry and the computer still does not recognize the DVD drive (which spins as if it is reading a DVD when a DVD in placed therein).

 

A DVD drive does not show up in device manager. 

 

Thanks in advance for any help.

 

Mike



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#2 OldPhil

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Posted 03 April 2014 - 06:07 PM

Does it show in manage?


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#3 consiglieri655

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Posted 03 April 2014 - 06:20 PM

Nope.



#4 OldPhil

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Posted 03 April 2014 - 06:25 PM

What about the BIOS?  Have checked the connections?


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#5 consiglieri655

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Posted 03 April 2014 - 06:50 PM

How do I check BIOS connections? 



#6 OldPhil

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Posted 03 April 2014 - 07:14 PM

BIOS and connections are two different things, during initial boot a message pops on the screen usually at the very top or bottom to hit a "H" key it varies from maker to maker I have three machines H2 another H12, so you have to watch and more than likely reboot as it goes by fairly quick.  It will say setup, once in there you will have to arrow around mouse does not work.  Take your time move around until you see the formation on disks, it should show your hard drive and hopefully your cd player.  Do not make any changes just post what you find, look for EXIT usually at the top right it will say ESC or F10 something on that order.  When you hit the designated key a screen will pop saying save and exit hit enter, you will not have made any changes so you can do no harm.  Like I indicated earlier go you will do just fine.


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#7 consiglieri655

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Posted 03 April 2014 - 07:33 PM

I checked the set up during initialization, all screens and did not see anything indicating that my dvd drive was recognized. 



#8 OldPhil

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Posted 03 April 2014 - 07:58 PM

I am back to connections, you said the drive spins up this has me thinking to recheck the data cable it has power that we know.  If all that looks good the drive may be faulty.


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#9 consiglieri655

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Posted 04 April 2014 - 12:26 PM

That sounds like I'll need to open up the laptop... I think I'm beyond my comfort level on that maneuver.  I thank you for your time and assistance. 



#10 consiglieri655

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Posted 04 April 2014 - 12:37 PM

And now, after several restarts, the BD drive appears...  I'll keep my eye on the drive.  It looks as if it may be failing (at least its only the BD). 



#11 OldPhil

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Posted 04 April 2014 - 12:39 PM

Hold on I am trying to research how your drive is held within the lap top, many are very easily removable some not.  I'll be back!

 

Phil


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#12 OldPhil

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Posted 04 April 2014 - 12:43 PM

Lets not jump the gun!  Do you have the driver disk that came with the lap top?


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#13 OldPhil

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Posted 04 April 2014 - 12:53 PM

Read the article below lets see if that works.

 

http://support.microsoft.com/kb/929461


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