I realized Norton 360 2013 Premium (out of the blue) was set to off. I ran a 360 support check (usual process) before getting to Norton support. The checked window didn’t completed normally, instead of saying all fine, it poped-up following window (see below).
<a href="http://www.4shared.com/photo/azT0IVGYce/Remove_and_install_Norton_360_.html" target=_blank><img src="http://dc727.4shared.com/img/azT0IVGYce/14528d35248/Remove_and_install_Norton_360_.jpg" border="0"></a>
I ran removal tool 360 2013 (NRhR.exe) (I had the last version of 360 installed, but can’t name version # , as 360 is not running on PC(you will see at end of this description), which also Includes reinstall of 360 after a reboot). – the uninstalled didn’t completed fine, it poped-up window asked me to run Norton Power Eraser (NPE.exe). NPE ran and came back with ‘no risks’.I re-ran NRhE.exe (nothing to uninstall, but needed to reinstall). It uninstalled, rebooted,completeda download of 360 and try to install it, at about 90% completeof re-installed, following window appeared.
<a href="http://www.4shared.com/photo/qpb7Guccce/2nd_Print_Screen_Error.html" target=_blank><img src="http://dc727.4shared.com/img/qpb7Guccce/14528d34e60/2nd_Print_Screen_Error.jpg" border="0"></a>
I was on way to contact 360 community, when following IE window appeared as following, completely unformatted or the css messed up, I had no clue… even an unknown toolbar (I found out from zonealarm, removed from PC almost a year ago and never had issue since from zonealarm (see following).
<a href="http://www.4shared.com/photo/D1ejz1vqce/Norton_Stangely_display.html" target=_blank><img src="http://dc727.4shared.com/img/D1ejz1vqce/14528d35248/Norton_Stangely_display.jpg" border="0"></a>
I also had another IE opened, when I came back ckecking on that 2nd IE, I saw following window, with url listed as www.simpleskinhealth.com – site I never entered in url. And there was over it, two blank page bars with two pop-up window asking me to leave them. I closed IE process in task manager, rebooted, went to 360, site with same unformat, but could get to 360 community (see below).
<a href="http://www.4shared.com/photo/pqX_HGtcba/AreYouSureYouWantToLeaveThisPa.html" target=_blank><img src="http://dc727.4shared.com/img/pqX_HGtcba/14528d35248/AreYouSureYouWantToLeaveThisPa.jpg" border="0"></a>
I was suggested to run malwarebites, which I have done, took 7 hours to complete without finding anything wrong. I tried to reinstalled 360 to get same ‘installation requires access to resource locked (above print screen). At this point, I restarted NRhr.exe to completely uninstall 360, right after reboot, I shutdown PC, before the re-installation of 360 could start. At this point, knowing to be without installed of any firewall, I went to Comodo and try to temporarly install their Internet security. Comodo didn’t installed completely. I went to comodo community to ask instructions to remove Comodo, followed Comodo removal instructions.I went back to 360 community without 360 and without comodo installed, but stating malwarebites completed fine.
I was suggested to come here, bleeping computer to ask help to resolve this issue. Please, help….