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desktop will only connect to internet via ipv6


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7 replies to this topic

#1 samahs

samahs

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Posted 03 April 2014 - 03:25 AM

Hello,

 

I'm having what seems to me to be a very strange problem. A few hours ago, while using my desktop computer I stopped being able to access any sites except all google sites, and facebook. I tried Microsoft, twitter, CNN and ESPN

 

My desktop is a Dell XPS.

 

I started looking into the issue, lots of google searches with my laptop, and trying to be methodical about my testing.

 

I'm able to ping www.google.com, www.facebook.com, but not twitter.com, 8.8.8.8, or even my routers gateway address, even though that is what shows up when I run an ipconfig /all

 

The wifi in my house works just fine. Mac laptop, Android devices all connect with no issues. The router is a Cisco E4200, with both ipv4 and ipv6 enabled.

 

I finally discovered that I'm only able to ping the sites that send back an ipv6 address. I disabled the ipv6 on my router, when I did that my desktop no longer was able to connect to the internet. It shows the yellow exclamation point indicating limited connection. And I could longer connect to any website even google or facebook.

 

I attempted the following three commands, but even after multiple times and reboots, this did not help.

netsh winsock reset catalog
netsh int ipv4 reset reset.log hit

netsh int ipv6 reset reset.log hit

 

I ran my Panda Cloud Antivirus, and that said for better results connect to the internet. I have not attempted to download malwarebytes from my laptop and tranfer it over. I will attempt that if suggested.

 

Is there some type of virus that will disable ipv4? I don't see any unfamiliar processes in my task manager but I haven't done desktop support since WinXP.

 

Any advice or thoughts would be appreciated.


Edited by samahs, 03 April 2014 - 03:27 AM.


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#2 dls62

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Posted 03 April 2014 - 03:42 AM

Hi,

Please download MiniToolBox by Farbar to your Desktop and run it.

Check-mark the following boxes:

  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP Configuration
  • List Winsock Entries
  • List last 10 Event Viewer Errors
  • List Devices – Only Problems

Click Go and copy and paste the contents of the log (Result.txt) into your reply.
 



#3 samahs

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Posted 03 April 2014 - 11:12 AM

Here are the results from the MiniToolBox.

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by samah (administrator) on 03-04-2014 at 07:45:55
Running from "O:\"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

DW1501 Wireless-N WLAN Half-Mini Card = Wireless Network Connection (Connected)
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : MEDIA-SERVER
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.ca.comcast.net

Ethernet adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Juniper Network Connect Virtual Adapter
   Physical Address. . . . . . . . . : 00-FF-10-D0-BC-06
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . : 78-2B-CB-94-1F-E9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : hsd1.ca.comcast.net
   Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
   Physical Address. . . . . . . . . : C0-CB-38-7A-13-C9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2601:9:6900:353:c8b9:c0cf:cdbf:7c21(Preferred)
   Temporary IPv6 Address. . . . . . : 2601:9:6900:353:b1d1:71c0:d497:60e5(Preferred)
   Link-local IPv6 Address . . . . . : fe80::c8b9:c0cf:cdbf:7c21%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.19.95.3(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, April 03, 2014 7:42:02 AM
   Lease Expires . . . . . . . . . . : Friday, April 04, 2014 7:42:03 AM
   Default Gateway . . . . . . . . . : fe80::5a6d:8fff:fefe:64a%11
                                       10.19.95.1
   DHCP Server . . . . . . . . . . . : 10.19.95.1
   DHCPv6 IAID . . . . . . . . . . . : 197184312
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-D2-15-69-78-2B-CB-94-1F-E9
   DNS Servers . . . . . . . . . . . : 2601:9:6900:353:5a6d:8fff:fefe:64a
                                       8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled
   Connection-specific DNS Suffix Search List :
                                       hsd1.ca.comcast.net

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:20ba:391b:f5ec:a0fc(Preferred)
   Link-local IPv6 Address . . . . . : fe80::20ba:391b:f5ec:a0fc%15(Preferred)
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.hsd1.ca.comcast.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.ca.comcast.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{65AEED1C-365D-4309-AB03-A3855B7DD4FA}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{4B42BEEC-EFC9-4209-97D1-D46888089A35}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  2601:9:6900:353:5a6d:8fff:fefe:64a

Name:    google.com
Addresses:  2607:f8b0:4005:802::1009
      74.125.239.36
      74.125.239.32
      74.125.239.39
      74.125.239.34
      74.125.239.35
      74.125.239.37
      74.125.239.40
      74.125.239.41
      74.125.239.38
      74.125.239.33
      74.125.239.46


Pinging google.com [2607:f8b0:4005:802::1009] with 32 bytes of data:
Reply from 2607:f8b0:4005:802::1009: time=17ms
Reply from 2607:f8b0:4005:802::1009: time=17ms

Ping statistics for 2607:f8b0:4005:802::1009:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 17ms, Maximum = 17ms, Average = 17ms
Server:  UnKnown
Address:  2601:9:6900:353:5a6d:8fff:fefe:64a

Name:    yahoo.com
Addresses:  98.139.183.24
      98.138.253.109
      206.190.36.45


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Request timed out.
Request timed out.

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...00 ff 10 d0 bc 06 ......Juniper Network Connect Virtual Adapter
 12...78 2b cb 94 1f e9 ......Broadcom NetLink ™ Gigabit Ethernet
 11...c0 cb 38 7a 13 c9 ......DW1501 Wireless-N WLAN Half-Mini Card
  1...........................Software Loopback Interface 1
 15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0       10.19.95.1       10.19.95.3     25
       10.19.95.0    255.255.255.0         On-link        10.19.95.3    281
       10.19.95.3  255.255.255.255         On-link        10.19.95.3    281
     10.19.95.255  255.255.255.255         On-link        10.19.95.3    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link        10.19.95.3    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link        10.19.95.3    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 11    281 ::/0                     fe80::5a6d:8fff:fefe:64a
  1    306 ::1/128                  On-link
 15     58 2001::/32                On-link
 15    306 2001:0:9d38:6abd:20ba:391b:f5ec:a0fc/128
                                    On-link
 11     33 2601:9:6900:353::/64     On-link
 11     41 2601:9:6900:353::/64     fe80::5a6d:8fff:fefe:64a
 11    281 2601:9:6900:353:b1d1:71c0:d497:60e5/128
                                    On-link
 11    281 2601:9:6900:353:c8b9:c0cf:cdbf:7c21/128
                                    On-link
 11    281 fe80::/64                On-link
 15    306 fe80::/64                On-link
 15    306 fe80::20ba:391b:f5ec:a0fc/128
                                    On-link
 11    281 fe80::c8b9:c0cf:cdbf:7c21/128
                                    On-link
  1    306 ff00::/8                 On-link
 15    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/03/2014 07:43:25 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/03/2014 00:59:08 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/03/2014 00:41:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/03/2014 00:29:59 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/03/2014 00:25:26 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/03/2014 00:07:22 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/02/2014 11:49:54 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/02/2014 11:27:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/02/2014 00:28:01 AM) (Source: sshd) (User: NT AUTHORITY)
Description: sshd: PID 2096: error: fork: Resource temporarily unavailable

Error: (03/27/2014 09:09:48 PM) (Source: VNC Server) (User: )
Description: FdIo: write: Connection reset by peer (10054)


System errors:
=============
Error: (04/03/2014 07:41:58 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:34:01 AM on ?4/?3/?2014 was unexpected.

Error: (04/03/2014 00:12:28 AM) (Source: DCOM) (User: )
Description: 1068BITS{4991D34B-80A1-4291-83B6-3328366B9097}

Error: (04/03/2014 00:06:06 AM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (04/03/2014 00:06:06 AM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Error: (04/03/2014 00:06:05 AM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (04/03/2014 00:06:00 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (04/03/2014 00:06:00 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (04/03/2014 00:06:00 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (04/03/2014 00:06:00 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (04/03/2014 00:06:00 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (04/03/2014 07:43:25 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/03/2014 00:59:08 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/03/2014 00:41:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/03/2014 00:29:59 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/03/2014 00:25:26 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/03/2014 00:07:22 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/02/2014 11:49:54 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/02/2014 11:27:47 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/02/2014 00:28:01 AM) (Source: sshd)(User: NT AUTHORITY)
Description: sshd: PID 2096: error: fork: Resource temporarily unavailable

Error: (03/27/2014 09:09:48 PM) (Source: VNC Server)(User: )
Description: FdIowrite: Connection reset by peer (10054)


CodeIntegrity Errors:
===================================
  Date: 2013-04-29 00:46:51.254
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\guard64.dll because the set of per-page image hashes could not be found on the system.


========================= Devices: ================================


**** End of log ****
 



#4 dls62

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Posted 04 April 2014 - 10:00 AM

Please click on Start, type cmd in the search box, right-click on cmd in the Programs section and select 'Run as administrator'.
 
In the console window that opens, type the following commands and press Enter after each one:
 
ipconfig /release
ipconfig /flushdns
ipconfig /registerdns
ipconfig /renew
net stop "dns client"
net start "dns client"
netsh winsock reset all
netsh int ip reset all
 
Restart the computer and test the internet connectivity.



#5 samahs

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Posted 04 April 2014 - 09:31 PM

Unfortunately, same issue. Although, now ping www.yahoo.com responds back with a ipv6 address. I still can't connect to any website besides the ones that respond to ipv6.

 

Do you think it would help if I uninstalled and reinstalled the IPv4 Windows settings? (not sure how to do that)



#6 dls62

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Posted 05 April 2014 - 07:05 AM

  • Right-click on the network icon in the notification area of the Taskbar and select Open Network and Sharing Center.
  • Click on Change Adapter Settings on the left-hand side.
  • Right-click on Wireless Network Connection and select Properties.
  • Click on Internet Protocol Version 4 (TCP/IPv4) and then click Properties.
  • On the General tab, ensure that Obtain an IP address automatically and Obtain DNS server address automatically are selected.
  • Click OK.
  • Click on Internet Protocol Version 6 (TCP/IPv6) and then click Properties.
  • On the General tab, ensure that Obtain an IP address automatically and Obtain DNS server address automatically are selected.
  • Click OK and then click Close.
  • Shut down the computer and the router.
  • Restart the router and then restart the computer.


#7 samahs

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Posted 05 April 2014 - 04:48 PM

Thank you. That worked.

 

The settings were already set as Obtain automatically for both ipv6 and ipv4. So I'm guessing the issue was the router. I had rebooted it before, but this time I unplugged it. Once I started it up, and started the computer it started working.

 

Again, thank you very much for your help.



#8 dls62

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Posted 06 April 2014 - 01:12 AM

You're welcome.




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