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New upgrade used real name !!


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7 replies to this topic

#1 pcblues

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Posted 02 April 2014 - 10:31 PM

Hello ,

 

I'm trying to help my Mum with this problem.

She had her Xp Pro machine upgraded to win7 64 bit by a company specialising

in computer repairs , etc.

We could have done it much cheaper , but decided to get the "experts"

do it  to avoid any problems. Upgrade was ok , but incredibly they used my Mum's full name

to name the computer , without any consultation i might add.

When she realized what happened she freaked out, not surprisingly she

doesn't want her name appear everywhere.

She called the company responsible and was told it can not be changed.

Now, she feels too exposed to use the internet and refuses to use that pc until this is sorted

We've sent an email of complaint , but so far no response.

 

I'd appreciate any thoughts and advice regarding this!

 

Thanks in advance :)



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#2 Quads

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Posted 03 April 2014 - 12:06 AM

Do you mean  here Control Panel\System and Security\System  where it shows the Computer name, Full name etc??

 

Quads



#3 pcblues

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Posted 03 April 2014 - 01:28 AM

yes...   exactly



#4 Quads

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Posted 03 April 2014 - 02:05 AM

Windows 7 allow you to change those details , you should see a change settings link on the right hand side to click, or by clicking the "Advanced System setting" on the top left hand side and then the, a new dialog box opens and from there click the "Computer name" tab you can click the change button. (where it says "to Change the Computers name click Change")

 

It is the User account folder you can't change, for instance C:\Users\Quads as it is linked to a SID, but especially being a new setup, you could create a new user account and give that account Administrator rights (full rights), then shift the personal files you want over to the new account.

 

Once all is good and double checked etc that everything you want is over if really needed to, you could delete the old account.  If it is the user folder showing the Full name.

 

Quads



#5 quietman7

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Posted 03 April 2014 - 06:02 AM

If you need instructions with screenshots....see

How To Change Computer Name in Windows 7
How To Rename or Change Your Computer Name in Windows 7 or Vista
How To Change Computer Name in Windows 7, 8, or Vista

I agree with Quads to create a new user account with Administrator rights.
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#6 pcblues

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Posted 03 April 2014 - 10:02 PM

Hello again ,

 

Thanks for the help Quads & quietman...

 

Looks simple enough , i wonder why the tech guy told me that, it can not be done..

Probably lazy and very careless , they were paid handsomely for the work ,

in this day and age one would expect better practices to protect customers privacy.

 

Cheers  :thumbup2: "pcblues"

 

 



#7 quietman7

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Posted 04 April 2014 - 07:59 AM

You're welcome on behalf of the Bleeping Computer community.
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#8 noknojon

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Posted 04 April 2014 - 05:28 PM

Looks simple enough , i wonder why the tech guy told me that, it can not be done..

Probably lazy and very careless , they were paid handsomely for the work ,

The Highlighted word is the reason - paid - The 2 people above do this for free every day.

 

Glad to see you knew where to get the real help .........






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