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Name not available. Garbled ad audio playing


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7 replies to this topic

#1 dredin89

dredin89

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  • Local time:03:43 PM

Posted 02 April 2014 - 05:27 PM

About 3 days ago I started get the garbeled audio that sound like ads playing in the background.  In the sound mixer it shows up as "Name not available".   I ran window security - didn't find anything. Download and ran both AVG and Adaware.  AVG first - didn't find anything....Then Adaware.  Adaware found a couple trojans and attempted to clean them and reboot. At that point windows would not reboot. After hours of repair through windows 7 boot disc I have everything running again, but the weird audio feed is still there.  Please any help would be appreiciated.

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16540  BrowserJavaVersion: 10.51.2
Run by Chris at 15:19:37 on 2014-04-02
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.7879.4938 [GMT -7:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
c:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
c:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Intel\iCLS Client\HeciServer.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
C:\UPS\WSTD\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\windows\System32\igfxtray.exe
C:\windows\System32\hkcmd.exe
C:\windows\System32\igfxpers.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\HP\HP Officejet 6500 E710n-z\Bin\ScanToPCActivationApp.exe
C:\Program Files (x86)\Western Digital\WD Quick View\WDDMStatus.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\HP\HP Officejet 6500 E710n-z\Bin\HPNetworkCommunicator.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Western Digital\WD Drive Manager\WDDriveService.exe
C:\Program Files (x86)\Western Digital\WD SmartWare\WDBackupEngine.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Windows\splwow64.exe
C:\Windows\sysWow64\SearchProtocolHost.exe
C:\Program Files (x86)\bfgclient\bfggameservices.exe
C:\Windows\SysWOW64\svchost.exe
C:\UPS\WSTD\WSTDMessaging.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.bing.com/#
mWinlogon: Userinit = userinit.exe
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
uRun: [HP Officejet 6500 E710n-z (NET)] "C:\Program Files\HP\HP Officejet 6500 E710n-z\Bin\ScanToPCActivationApp.exe" -deviceID "CN11R110RM05JW:NW" -scfn "HP Officejet 6500 E710n-z (NET)" -AutoStart 1
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [NA1Messenger] C:\UPS\WSTD\UPSNA1Msgr.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [WD Quick View] C:\Program Files (x86)\Western Digital\WD Quick View\WDDMStatus.exe
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\users\Chris\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\UPSWOR~2.LNK - C:\UPS\WSTD\WSTDMessaging.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\UPSWOR~1.LNK - C:\UPS\WSTD\wstdPldReminder.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~3\Office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
DPF: {82E5DF24-51E8-47CD-864A-F4BD5005AA73} - hxxps://www.icloud.com/system/iCloud.cab
DPF: {CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA} - hxxp://javadl-esd.oracle.com/update/1.6.0/jinstall-6u30-windows-i586.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com//activex/ractrl.cab?lmi=1074
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{14910285-B7F1-4DCE-AE1B-51FF68200F6C} : DHCPNameServer = 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.154\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} -
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2013-9-27 248240]
R2 inpoutx64;inpoutx64;C:\Windows\System32\drivers\inpoutx64.sys [2013-11-27 15008]
R2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2012-4-20 635104]
R2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe [2013-11-27 165144]
R2 MSSQL$UPSWSDBSERVER;SQL Server (UPSWSDBSERVER);C:\UPS\WSTD\MSSQL.1\MSSQL\Binn\sqlservr.exe -sUPSWSDBSERVER --> C:\UPS\WSTD\MSSQL.1\MSSQL\Binn\sqlservr.exe -sUPSWSDBSERVER [?]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2013-11-27 363800]
R2 WDBackup;WD Backup;C:\Program Files (x86)\Western Digital\WD SmartWare\WDBackupEngine.exe [2014-2-28 1042808]
R2 WDDriveService;WD Drive Manager;C:\Program Files (x86)\Western Digital\WD Drive Manager\WDDriveService.exe [2014-2-28 271728]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2013-11-27 677480]
R3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S3 dmvsc;dmvsc;C:\Windows\System32\drivers\dmvsc.sys [2010-11-21 71168]
S3 irstrtdv;Intel® Rapid Start Technology Driver;C:\Windows\System32\drivers\irstrtdv.sys [2013-11-27 26504]
S3 ISCT;Intel® Smart Connect Technology Device Driver;C:\Windows\System32\drivers\ISCTD64.sys [2013-11-27 46016]
S3 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2013-9-27 134944]
S3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-10-23 348376]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-5-14 19456]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 terminpt;Microsoft Remote Desktop Input Driver;C:\Windows\System32\drivers\terminpt.sys [2013-5-14 29696]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-5-14 57856]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2013-5-14 30208]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2013-11-27 1255736]
.
=============== Created Last 30 ================
.
2014-04-02 22:04:34 75888 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{1023238C-A5F3-4A3E-9522-467226C26079}\offreg.dll
2014-04-02 22:00:53 -------- d-----w- C:\Program Files (x86)\bfgclient
2014-04-02 22:00:34 -------- d-----w- C:\Windows.old
2014-04-02 21:49:11 10521840 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{1023238C-A5F3-4A3E-9522-467226C26079}\mpengine.dll
2014-04-02 21:23:22 -------- d-----w- C:\ProgramData\Western Digital
2014-04-02 18:02:09 -------- d-----w- C:\Users\Chris\AppData\Roaming\LavasoftStatistics
2014-04-02 17:33:38 -------- d-----w- C:\AdwCleaner
2014-04-02 13:57:49 -------- d-----w- C:\Users\Chris\AppData\Roaming\TuneUp Software
2014-04-02 13:53:55 -------- d-----w- C:\Users\Chris\AppData\Local\MFAData
2014-04-02 13:53:55 -------- d-----w- C:\ProgramData\MFAData
2014-04-02 09:17:51 1031560 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{8B481C9E-8559-4C44-9BC1-6D6F58B4B96C}\gapaengine.dll
2014-04-02 09:17:35 10521840 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2014-04-01 17:23:56 -------- d-----w- C:\Users\Chris\AppData\Roaming\Nitreal Games
2014-04-01 14:10:30 -------- d-----w- C:\Program Files\CCleaner
2014-03-26 21:38:10 -------- d-----w- C:\Program Files (x86)\Gardens Inc. 2 - The Road to Fame
2014-03-26 21:30:13 -------- d-----w- C:\Program Files (x86)\Rush for Gold - California
2014-03-20 13:37:38 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2014-03-20 13:37:38 -------- d-----w- C:\Program Files\iTunes
2014-03-20 13:37:38 -------- d-----w- C:\Program Files\iPod
2014-03-20 13:37:38 -------- d-----w- C:\Program Files (x86)\iTunes
2014-03-20 13:33:02 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin5.dll
2014-03-20 13:33:02 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin4.dll
2014-03-20 13:33:02 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin3.dll
2014-03-20 13:33:02 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin2.dll
2014-03-20 13:33:02 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin.dll
2014-03-17 14:30:22 96168 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2014-03-13 14:38:43 -------- d-----w- C:\temp
2014-03-12 07:30:27 624128 ----a-w- C:\Windows\System32\qedit.dll
2014-03-12 07:30:27 509440 ----a-w- C:\Windows\SysWow64\qedit.dll
2014-03-12 07:30:27 484864 ----a-w- C:\Windows\System32\wer.dll
2014-03-12 07:30:27 381440 ----a-w- C:\Windows\SysWow64\wer.dll
2014-03-12 07:30:27 3156480 ----a-w- C:\Windows\System32\win32k.sys
2014-03-12 07:30:27 228864 ----a-w- C:\Windows\System32\wwansvc.dll
2014-03-10 13:37:03 -------- d-----w- C:\Program Files\Western Digital
.
==================== Find3M  ====================
.
2014-02-23 06:54:58 2334720 ----a-w- C:\Windows\System32\jscript9.dll
2014-02-23 06:48:31 1392128 ----a-w- C:\Windows\System32\wininet.dll
2014-02-23 06:46:42 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-02-23 06:45:36 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-02-23 06:45:27 599040 ----a-w- C:\Windows\System32\vbscript.dll
2014-02-23 06:44:02 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2014-02-23 05:47:19 1806848 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-02-23 05:40:18 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-02-23 05:39:28 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-02-23 05:38:08 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-02-23 05:37:49 421376 ----a-w- C:\Windows\SysWow64\vbscript.dll
2014-02-23 05:36:22 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-01-19 07:33:29 270496 ------w- C:\Windows\System32\MpSigStub.exe
2014-01-17 23:24:12 94208 ----a-w- C:\Windows\SysWow64\QuickTimeVR.qtx
2014-01-17 23:24:12 69632 ----a-w- C:\Windows\SysWow64\QuickTime.qts
2014-01-09 19:54:25 104280 ----a-w- C:\Users\Chris\GoToAssistDownloadHelper.exe
2014-01-06 17:41:08 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-01-06 17:41:08 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
.
============= FINISH: 15:19:56.61 ===============
 

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:06:43 PM

Posted 03 April 2014 - 07:23 AM




Hello dredin89

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




Malwarebytes Anti-Rootkit

1.Download Malwarebytes Anti-Rootkit
2.Unzip the contents to a folder in a convenient location.
3.Open the folder where the contents were unzipped and run mbar.exe
4.Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
5.Click on the Cleanup button to remove any threats and reboot if prompted to do so.
6.Wait while the system shuts down and the cleanup process is performed.
7.Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
8.If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:
  • •Internet access
    •Windows Update
    •Windows Firewall
9.If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included with Malwarebytes Anti-Rootkit and reboot.
10.Verify that your system is now functioning normally.



Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:06:43 PM

Posted 06 April 2014 - 05:59 AM


Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#4 dredin89

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Posted 07 April 2014 - 09:05 AM

Sorry for not replying for so long.   I did what you said and wanted to give it a few days to make sure it was gone.  Everything seems to be working normally now.   Thank you very much.



#5 gringo_pr

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Posted 07 April 2014 - 12:02 PM

Hello dredin89

That is great but lets do some more checking OK





These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo

Edited by gringo_pr, 07 April 2014 - 12:03 PM.

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#6 gringo_pr

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Posted 11 April 2014 - 08:06 AM


Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#7 gringo_pr

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Posted 15 April 2014 - 07:37 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 gringo_pr

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Posted 18 April 2014 - 07:31 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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