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No Ethernet on fresh install for HP Pavilion dv7


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#1 NotionCommotion

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Posted 02 April 2014 - 05:50 AM

Just downloaded an iso, burned a DVD, and installed Windows 7 on a 2 year old HP Pavilion dv7.  Everything seems okay except for no network.  It appears the network drives were not included.

 

Is this expected?  What could I do about it?

 

Thank you



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#2 Union_Thug

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Posted 02 April 2014 - 05:59 AM

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&product=3860630



#3 NotionCommotion

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Posted 02 April 2014 - 07:18 AM

Thanks UnionThug,  Since I don't have network, I needed to use another computer.  Just use this one, right?  Once I have conductivity, will other drives magically be loaded?

 

Description
This package contains the Realtek Family PCI-E Fast Ethernet NIC Driver for the supported notebook/laptop models and operating systems.
Release details
Released:
2009-09-25
File name:
sp45181.exe [1/1, 5.39M]
Version
7.3.522.2009
Compatibility:
Microsoft Windows 7 (32-bit)
Microsoft Windows 7 (64-bit)
Fix/Enhancement
Provides the latest Microsoft Windows Hardware Quality Labs (WHQL) driver release to support the Microsoft Windows 7 Operating Systems.

Also, is it possible to have the driver available during the install?



#4 NotionCommotion

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Posted 02 April 2014 - 07:29 AM

I was just going through the new window install, and at the partitions page, I saw the "Load Drivers" button.  Would the driver be an executional like in the link you sent me, or a dll file or something?  Would there be mulitple drivers to install, or just the Ethernet driver?  I have the stupid HP System recovery DVDs.  Better using these or download them to a USB?

 

Thank you



#5 NotionCommotion

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Posted 02 April 2014 - 08:16 AM

Clicked the .exe file, saved the resulting directory in a USB, and plugged it into the new computer.  Windows installer said no compatible drivers.

 

Then realized I realy had a HP Pavilion dv7-6113cl Entertainment Notebook PC.

 

Downloaded to a USB and browsed to \sp52663\WIN7\64.  Windows just looked and looked, but never found anything.  Eventually, I needed to reboot, and attempt to load again.

 

Any help would be very appreciated.

 

Description
This package provides the Realtek Local Area Network (LAN) Driver that enables the Realtek Network Interface Card (NIC) Chip in supported notebook models that are running a supported operating system.
Release details
Released:
2011-05-06
File name:
sp52663.exe [1/1, 5.71M]
Version
7.41.216.2011
Compatibility:
Microsoft Windows 7 (32-bit)
Microsoft Windows 7 (64-bit)


#6 JohnC_21

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Posted 02 April 2014 - 08:31 AM

Hello,

Is there an exclamation mark next to your Ethernet adapter in Device Manager? If there is, right click the device, select properties, and under the Details tab, select Hardware ID's in the dropdown box. Post the results of the first line.

original.jpg



#7 davnel

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Posted 02 April 2014 - 08:41 AM

Your machine likely came with a driver disk, or a hidden partition with the original OS on it. If you don't have the disk, the machine manufacturer can usually supply it, or point you to a download area.

 

Windows 7 is fairly good about finding drivers for the hardware it gets installed on. I've found that it doesn't load third-party drivers for video, audio, or NICs (Network Interface Controller). It's best to have them already available before you install. Remember to BACK UP all data before you drop the hammer on the new install.

.



#8 JohnC_21

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Posted 02 April 2014 - 09:00 AM

My post was under the assumption you have Windows already installed and are looking for the Ethernet Driver, correct?  Your post #4 which asks about Windows loading drivers at install is usually required for Mass Storage Drivers, not Ethernet Drivers. An exe file will not work when loading drivers at that point of the install. Drivers like Ethernet or Video are installed after the Windows installation is complete.



#9 cmptrgy

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Posted 02 April 2014 - 09:04 AM

You installed a Windows 7 ISO.

On the computer you have access to, burn the Ethernet driver for your make/model to CD-R or DVD-R

Bring the disc to your computer and burn the Ethernet driver onto your computer

Then you should be able to access the Internet, run Windows Updates and mostly everything else should become updated.

You can always go back to the HP website if you need to find more drivers for whatever reason

I trust you ran Windows 7 Upgrade Advisor on your 2 year old computer to ensure whether or not there can be some compatibility issues

BTW, since the computer is only 2 years old, what OS did it have on it?

 

If for some reason the burned CD with the ethernet driver doesn't work for you or you are not sure which driver to select, invest a few dollars into a USB adapter

--- That will connect you to the internet so you can move forward with what you have to do



#10 NotionCommotion

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Posted 02 April 2014 - 09:32 AM

Thank you all!

 

It took a while, but eventually the drivers showed up.  Took a little longer than normal to install Windows, but eventually it was installed with Internet access.

 

The display doesn't look right, and I think it might need a driver update.  I haven't tried wireless yet, but am not optimistic.

 

Will WIndows look at all drivers and see if they need to be updated?

 

Is there an app at HP website which will do this?

 

Thanks



#11 cmptrgy

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Posted 02 April 2014 - 06:43 PM

That's excellent news

 

I wouldn't try wireless yet; get the computer running normally first

 

"Will WIndows look at all drivers and see if they need to be updated?"

Install all Windows Updates

 

"The display doesn't look right"

--- Windows Updates should take care of the driver updates for your display; however, was the display ok before you installed the Windows 7 ISO?

--- Is it possible you were working with a 32-bit system and now you are working with a 64-bit system?



#12 NotionCommotion

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Posted 02 April 2014 - 06:58 PM

Thanks cmptrgy,

 

I've multiple times tried to have Windows 7 update drivers, and have gone to HPs site and have them scan the drivers (again mulitple time).  HP says Issues found all is good, but Windows provides the following.  For the most part all is good (Wireless is working, and display was a resolution issue and looks great, however, it never shows "recommended" resulution as the help screen says).  Regarding your question, I am both 64bit for software and hardware.

 

There are missing four drivers as shown below, but it does not seem to be a problem.  Should I worry about them?

 

The only lingering issue is the logitech wireless mouse doesn't work.  Is this the PnP device described below?  What could I do about it?

 

Thanks

SM Bus Controller doesn't have a driverSM Bus Controller doesn't have a driver
There is no driver installed for SM Bus Controller. Not fixed  
Apply solution for driver problem Completed
Install a driver for this device Completed
 
Universal Serial Bus (USB) Controller doesn't have a driverUniversal Serial Bus (USB) Controller doesn't have a driver
There is no driver installed for Universal Serial Bus (USB) Controller. Not fixed  
Apply solution for driver problem Completed
Install a driver for this device Completed
 
Universal Serial Bus (USB) Controller doesn't have a driverUniversal Serial Bus (USB) Controller doesn't have a driver
There is no driver installed for Universal Serial Bus (USB) Controller. Not fixed  
Apply solution for driver problem Completed
Install a driver for this device Completed
 
PCI Device doesn't have a driverPCI Device doesn't have a driver
There is no driver installed for PCI Device. Not fixed  
Apply solution for driver problem Completed
Install a driver for this device Completed
 
Problem with PnP devicesProblem with PnP devices
There are problems with some PnP devices. Windows will take additional steps to further troubleshoot these devices. Detected  
Potential issues that were checked
Windows Update configured to never install driversWindows Update configured to never install drivers
Driver updates aren't automatically installed when detected by Windows Update. Issue not present  

Issues found Detection details

6 SM Bus Controller doesn't have a driver Not fixed  
 
There is no driver installed for SM Bus Controller.
Device information
Name: SM Bus Controller
ID: PCI\VEN_1022&DEV_780B&SUBSYS_3591103C&REV_13\3&2411E6FE&1&A0
Error code: 28
 
Apply solution for driver problem Completed
 
Follow the instructions in the solution to address the driver problem.
Install a driver for this device Completed
 
The driver for SM Bus Controller is not installed. Install the latest driver for the device.
 
6 Universal Serial Bus (USB) Controller doesn't have a driver Not fixed  
 
There is no driver installed for Universal Serial Bus (USB) Controller.
Device information
Name: Universal Serial Bus (USB) Controller
ID: PCI\VEN_1022&DEV_7812&SUBSYS_3591103C&REV_03\3&2411E6FE&1&80
Error code: 28
 
Apply solution for driver problem Completed
 
Follow the instructions in the solution to address the driver problem.
Install a driver for this device Completed
 
The driver for Universal Serial Bus (USB) Controller is not installed. Install the latest driver for the device.
 
6 Universal Serial Bus (USB) Controller doesn't have a driver Not fixed  
 
There is no driver installed for Universal Serial Bus (USB) Controller.
Device information
Name: Universal Serial Bus (USB) Controller
ID: PCI\VEN_1022&DEV_7812&SUBSYS_3591103C&REV_03\3&2411E6FE&1&81
Error code: 28
 
Apply solution for driver problem Completed
 
Follow the instructions in the solution to address the driver problem.
Install a driver for this device Completed
 
The driver for Universal Serial Bus (USB) Controller is not installed. Install the latest driver for the device.
 
6 PCI Device doesn't have a driver Not fixed  
 
There is no driver installed for PCI Device.
Device information

Edited by NotionCommotion, 02 April 2014 - 07:04 PM.


#13 davnel

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Posted 02 April 2014 - 08:34 PM

Well, that's pretty clear. You need to get with the motherboard manufacturer to get the basic drivers for that board.

 

If the model number you provided is correct, the link in post #2 from UnionThug is correct. Select Windows 7 (64bit) and hit the blue NEXT button. The page will provide all of the drivers for that system. User guides are available on the User Guide tab. System specs are available under Troubleshooting.

 

What I didn't see in the driver list, was the drivers for the motherboard itself. All of the peripherals are covered, but the basic system functions are not - including USB. You need to contact HP for the driver disk. System drivers normally get installed immediately after Windows installation finishes.

.


Edited by davnel, 02 April 2014 - 08:36 PM.


#14 NotionCommotion

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Posted 02 April 2014 - 08:48 PM

Thanks davnel,

 

When I entered my model/serial number into HPs website, the brought me to a different link as I showed above, not UnionThug's link.  Am I missing something?

 

Motherboard manufacturer?  Little further than I want to go.  It was a laptop purchased from Cosco and should be pretty well supported.  i have the HP recovery disk but don't want toi install all the extra sfuff.  Can I just install drivers off it?  If so, where?



#15 davnel

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Posted 02 April 2014 - 09:39 PM

The best answer to that I can give you is to call HP support and ask them. The thing is only two years old, and came with Win 7 Home Premium 64-bit, according to the specs. Why the reinstall?

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02996663&cc=us&dlc=en&lc=en

 

If you are trying to correct problems with the OS, I would just restore the whole system, which puts you back to factory default settings. Then go through "Programs and Features" in Control Panel to remove whatever you don't want, INCLUDING all of the junk trialware and "antivirus". HP gets paid for loading that crap on their machines. Getting rid of it is the FIRST thing I would do.  Microsoft Security Essentials is free and works well. If you restore, you should have no activation or validation issues. The COA is built in. Also, all drivers for the entire system will be loaded.

 

Did a Google search on your new model number:

 

https://www.google.com/search?hl=en&q=HP%20Pavilion%20dv7-6113cl%20Entertainment%20Notebook%20PC.

 

and got a LOT of hits.

 

The "Load Drivers" item in Windows install is for loading RAID drivers if you use a RAID disk system, which you don't.

 

There are lots of good tutorials on clean installs of Windows, and on how to get rid of crapware from a new machine.

 

Just read over the list of installed "software" for that machine. They really loaded it up. You'll notice that all of the Multimedia software and Office 2010 require payment. They are all trials. Uninstall them. Uninstall Norton, you don't need it. Windows Live Essentials is OK, if you need it, but the BING bar, WebOS, and Skype (which you have to subscribe to) are a waste. The rest of it is maybe useful - it's up to you.

.


Edited by davnel, 02 April 2014 - 09:58 PM.





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