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TouchPad/Mouse Button & Touchscreen Problems! HELP Please!

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#1 suzie77


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Posted 01 April 2014 - 11:34 PM


I am very frustrated and angry! My left mouse button keeps malfunctioning, stops working intermittently, I click it and nothing. Then several minutes later it will work again. My cursor jumps around the page, so in the middle of typing it screws up. The scroll keeps locking, if I try to use the touchpad to move the cursor around the screen the scroll is locked and the page scrolls fast and randomly highlights everything. If that wasn't annoying enough when I try to close tabs in a browser (Chrome or IE) the tab is locked and won't close my mouse/cursor just drag it around and I can't unlock. If all that wasn't annoying enough my touch screen is not working properly either, I touch the screen and nothing and then occassionally it decides to work but does crazy stuff like bringing up the on screen keyboard and when I try to click the x to close it by touching it or using the cursor and mouse nothing, and after 20 clicks if I am lucky it will finally respond and close.


I noticed this starting a few days ago after downloading windows 8.1, I was running 8 with not trouble but missed having a desktop and windows 7 features so I thought 8.1 would be better. Initially I called Dell who unistalled and reinstalled all drivers for the touchpad/mouse and for the touchscreen. No luck. Dell says it may be a software compatibility issue but can't fix it remotely. I was offered to send in my pc which they would need to have for 11 days, i cant be without for that long as I need it for work. I was planning to use my husbands old dell windows 7 pc and guess what, his is now doing the same damn thing, left mouse button not working, scroll turning on and locking up by itself and cursor jumping all around, real fun while trying to type this! I have 2 dell laptops, one new with windows 8.1 and one old with windows 7, ran virus complete scans and both are clean. PLEASE HELP!!!!!

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#2 Darktune


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Posted 04 April 2014 - 09:34 AM



It sounds like you may need to update your driver for your mouse. 


Do you know the make and model of your mouse?





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#3 dc3


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Posted 04 April 2014 - 12:36 PM

 I called Dell who unistalled and reinstalled all drivers for the touchpad/mouse and for the touchscreen.


Are you using the touchpad and then an usb mouse?

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