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IE 11 won't open HTTPS sites


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#1 buddyclm

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Posted 01 April 2014 - 03:06 PM

I have a computer on a domained network, running Windows 7 Pro, IE 11.  When I try to open HTTPS sites, it says to check the web address.  I can log onto the domain on the same computer as the administrator and the same HTTPS sites open correctly.  I thought it may be an issue with the user profile so I unjoined the domain, rejoined the domain, rebuilt the user profile, and same thing.  I removed AV and turned off firewall to see if this made any difference, it didn't.  Any ideas as to what could be causing this?



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#2 zingo156

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Posted 01 April 2014 - 03:16 PM

Check the time and date on the computer in question. Try using compatibility mode in IE for those websites.


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#3 buddyclm

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Posted 01 April 2014 - 03:17 PM

time and date are correct, doesn't work in compatibility mode either



#4 zingo156

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Posted 01 April 2014 - 03:23 PM

Can you get to https://www.google.com/

or can you ping any secure website?


Edited by zingo156, 01 April 2014 - 03:23 PM.

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#5 buddyclm

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Posted 01 April 2014 - 03:31 PM

no, it doesn't open and I can't ping a secure site



#6 zingo156

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Posted 01 April 2014 - 03:40 PM

Sometimes filters can be left behind by anti-virus software, usually you can see them in the network adapter properties. Sometimes a quick fix is to uninstall the wireless/ethernet drivers, then re-install. This should clear out any filter that could have been left behind.

 

Questions: did secure websites work before updating to IE 11? Did you ping from command prompt, I assume so?


Edited by zingo156, 01 April 2014 - 03:42 PM.

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#7 buddyclm

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Posted 01 April 2014 - 04:05 PM

it was working this morning on secure sites.  It has had IE 11 on it for several weeks.  Yes, I did the ping from command prompt.



#8 zingo156

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Posted 02 April 2014 - 07:34 AM

Since you can not ping secure sites, I doubt it is only related to IE11, sometimes the security settings can get messed up though, you could try resetting IE: http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-11

 

If resetting IE does not work, I would still try uninstalling/reinstalling the wireless or ethernet drivers (which ever you use to connect). Usually it is a firewall or filter (possible virus even) causing this problem.


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