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Redirection - ZeroAccess Toolkit found


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2 replies to this topic

#1 pamheld

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Posted 01 April 2014 - 11:54 AM

Hello,

 

A colleague's browser is being redirected - both IE and Firefox on a 64 bit machine running Win7.

 

AVG Antivirus Business Edition moved some items to the virus vault, but the problem continued.

 

We ran Malwarebytes, which found Scorpion Saver and SavingBull, which were deleted.

 

We downdownloaded and ran RKill - which found ZeroAccess toolkit.

 

We downloaded and ran Hitman Pro, which found nothing.

 

We re-ran Malwarebytes, and nothing was found.

 

I see lots of suggestion for dealing with ZeroAccess toolkit.  Is there a consensus on the best method to do so?

 

Pam H.



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#2 xXToffeeXx

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Posted 01 April 2014 - 12:04 PM

Hi,

 

You are infected with ZeroAccess, we will need more advanced tools to deal with it:
 
Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 hamluis

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Posted 02 April 2014 - 11:31 AM

MRL topic at http://www.bleepingcomputer.com/forums/t/529579/redirection-zero-access-toolkit/ , currently being worked.

 

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic.

Louis






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