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Extremely slow computer and random websites


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12 replies to this topic

#1 daz3dandconfus3d

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Posted 01 April 2014 - 09:14 AM

Hi,

 

I believe that my computer might be infected because it's been running awfully slow. Applications stop running all of a sudden and I have to reboot to sort that out but that only helps for a small time since it goes back to that soon after. Also, while I'm browsing, random spam websites are automatically opened in the browser (not pop-ups) which make me think that something is definitely wrong. I do have Norton Antivirus on my computer and a scan didn't find anything.

 

I'll be grateful if I can get some help.

 

Thank you!



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#2 TB-Psychotic

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Posted 01 April 2014 - 09:31 AM

Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 
 
 
 
 
HijackThis is not the preferred initial scanning tool in this forum. With today's malware, a more comprehensive set of logs is required to determine the presence of malware.
 
 
 
 
Scan with FRST in normal mode

Please download Farbar's Recovery Scan Tool to your desktop: FRST 32bit or FRST 64bit (If not sure: Start --> Computer (right click) --> properties)
 
  • Run FRST.
  • Don´t change one of the checkboxes and hit Scan.
  • Logfiles are created on your desktop.
  • Poste the FRST.txt and (after the first scan only!) the Addition.txt.

 
 
 
 
 
Scan with TDSS-Killer

Please read and follow these instructions carefully. We do not want it to fix anything yet (if found), we need to see a report first.

Download TDSSKiller.zip and extract to your desktop
  • Execute TDSSKiller.exe by doubleclicking on it.
  • Press Start Scan
  • If Malicious objects are found, do NOT select Copy to quarantine. Change the action to Skip, and save the log.
  • Once complete, a log will be produced at the root drive which is typically C:\ ,for example, C:\TDSSKiller.<version_date_time>log.txt



Please attach this file to your next reply.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#3 daz3dandconfus3d

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Posted 01 April 2014 - 09:49 AM

Hi Marius:

 

Thank you for your prompt reply. Please find the requested files attached with this reply. I have attached 3 files, let me know if you receive them.

 

Thanks!

Attached Files



#4 TB-Psychotic

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Posted 01 April 2014 - 09:53 AM

Full System Scan with Malwarebytes Antimalware

  • If not existing, please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.


If the program is already installed:
  • Run Malwarebytes Antimalware
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.

 

 

 

Scan with ESET Online Scan

Please go to here to run the online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click Scan
  • Wait for the scan to finish
  • If any threats were found, click the 'List of found threats' , then click Export to text file....
  • Save it to your desktop, then please copy and paste that log as a reply to this topic.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#5 daz3dandconfus3d

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Posted 01 April 2014 - 11:58 AM

Hi, please find below the logs:

 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 4/1/2014
Scan Time: 10:05:35 AM
Logfile: 
Administrator: Yes
 
Version: 2.00.0.1000
Malware Database: v2014.04.01.04
Rootkit Database: v2014.03.27.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Chameleon: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: kushal
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 313038
Time Elapsed: 8 min, 26 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 15
MSIL.Solimba, C:\Users\kushal\Downloads\Plugin.exe, Quarantined, [71b7b1749edd6ccab5e3858f9c65649c], 
PUP.Optional.FullSpectrumAdmin, C:\Users\kushal\Downloads\uplayermediaplayer-setup (1).exe, Quarantined, [06227baa394285b14b493fa417ec39c7], 
PUP.Optional.FullSpectrumAdmin, C:\Users\kushal\Downloads\uplayermediaplayer-setup (10).exe, Quarantined, [e93f38ed25565cdabdd729bae22120e0], 
PUP.Optional.FullSpectrumAdmin, C:\Users\kushal\Downloads\uplayermediaplayer-setup (2).exe, Quarantined, [12163fe6c7b4e551573d22c1cb38c937], 
PUP.Optional.FullSpectrumAdmin, C:\Users\kushal\Downloads\uplayermediaplayer-setup (3).exe, Quarantined, [6cbc170e0c6f0234a6ee0dd6d52ec739], 
PUP.Optional.FullSpectrumAdmin, C:\Users\kushal\Downloads\uplayermediaplayer-setup (4).exe, Quarantined, [02267baafd7ee056672dffe4fa09f10f], 
PUP.Optional.FullSpectrumAdmin, C:\Users\kushal\Downloads\uplayermediaplayer-setup (5).exe, Quarantined, [cb5d9f86adcead89f89cd21118ebb54b], 
PUP.Optional.FullSpectrumAdmin, C:\Users\kushal\Downloads\uplayermediaplayer-setup (6).exe, Quarantined, [eb3dee375c1ff93dd0c4bf24f40fd32d], 
PUP.Optional.FullSpectrumAdmin, C:\Users\kushal\Downloads\uplayermediaplayer-setup (7).exe, Quarantined, [44e4f92cf2898caad1c3d40f3dc6946c], 
PUP.Optional.FullSpectrumAdmin, C:\Users\kushal\Downloads\uplayermediaplayer-setup (8).exe, Quarantined, [9890899cf78496a0bcd8c41fc43f26da], 
PUP.Optional.FullSpectrumAdmin, C:\Users\kushal\Downloads\uplayermediaplayer-setup (9).exe, Quarantined, [1c0c9f86c6b5e650880c865d986b4bb5], 
PUP.Optional.FullSpectrumAdmin, C:\Users\kushal\Downloads\uplayermediaplayer-setup.exe, Quarantined, [2404df46f08bb482e0b49d46c83ba15f], 
PUP.Optional.BundleInstaller.A, C:\Users\kushal\Downloads\Setup (1).exe, Quarantined, [4fd9190c5d1eb680a95c9a8c877abe42], 
PUP.Optional.BundleInstaller.A, C:\Users\kushal\Downloads\Setup (2).exe, Quarantined, [61c70421d1aa43f30203ef3713ee36ca], 
PUP.Optional.BundleInstaller.A, C:\Users\kushal\Downloads\Setup.exe, Quarantined, [d6526abb73084ee89142d15670901de3], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
 
 
C:\Music\ROCK MUSIC\Music softwares\Fruity_Loops_Studio_9_&_Crack\flstudio_9.0_final.exe Win32/OpenCandy potentially unsafe application
C:\Users\kushal\Downloads\ccsetup409.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\kushal\Downloads\ccsetup412.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\kushal\Downloads\FreeYouTubeDownload.exe Win32/OpenCandy potentially unsafe application
 
 

Thanks!


#6 TB-Psychotic

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Posted 01 April 2014 - 01:44 PM

Then we can do the cleanup - if you are facing any issues, report that immediately.

Delete junk with adwCleaner


Please download AdwCleaner to your desktop.


  • Run adwcleaner.exe
  • Hit Scan and wait for the scan to finish.
  • Confirm the message but don´t uncheck anything.
  • Hit Clean
  • When the run is finished, it will open up a text file
  • Please post its contents within your next reply
  • You´ll find the log file at C:\AdwCleaner[S1].txt also




Delete junk with JRT

thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.




SecurityCheck

Reboot your system before starting!

Please download SecurityCheck: LINK1 LINK2

  • Save it to your desktop, start it and follow the instructions in the window.
  • After the scan finished the (checkup.txt) will open. Copy its content to your thread.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#7 daz3dandconfus3d

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Posted 01 April 2014 - 02:48 PM

These are the logs:

 

# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.16521
 
 
-\\ Mozilla Firefox v28.0 (en-US)
 
[ File : C:\Users\kushal\AppData\Roaming\Mozilla\Firefox\Profiles\jb6kngu3.default\prefs.js ]
 
 
-\\ Google Chrome v33.0.1750.154
 
[ File : C:\Users\kushal\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [901 octets] - [01/04/2014 14:21:33]
AdwCleaner[S0].txt - [823 octets] - [01/04/2014 14:22:53]
 

 

 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ FireFox
 
Emptied folder: C:\Users\kushal\AppData\Roaming\mozilla\firefox\profiles\jb6kngu3.default\minidumps [111 files]
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 04/01/2014 at 14:34:47.91
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 

 Results of screen317's Security Check version 0.99.81  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Norton AntiVirus   
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Java 7 Update 45  
 Java version out of Date! 
 Adobe Flash Player 10 Flash Player out of Date! 
 Adobe Flash Player 12.0.0.77  
 Adobe Reader XI  
 Mozilla Firefox (28.0) 
 Mozilla Thunderbird (24.0.1) 
 Google Chrome 33.0.1750.146  
 Google Chrome 33.0.1750.154  
````````Process Check: objlist.exe by Laurent````````  
 Norton ccSvcHst.exe 
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  
````````````````````End of Log`````````````````````` 
 


#8 TB-Psychotic

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Posted 02 April 2014 - 05:58 AM

Your system is clean now! :)

 

 

Java runtime Environment out of date

Your Java runtime environment is outdated. We will fix this.

  • Get the actual JRE from here
  • Save jxpiinstall.exe to your desktop
  • Close all running programs, especially your browser(s)
  • Run jxpiinstall.exe. This will download the newest JRE installer and install the software
  • when finished, go to
    Start-->control panel-->add/remove programs and remove all older Java versions. (if existing)
  • When finished, reboot your computer.

After the reboot
  • Open control panel again and click the java symbol.
  • Click Settings under Temporary Internet Files.
    The Temporary Files Settings dialog box appears.
  • Click Delete Files.
    The Delete Temporary Files dialog box appears
  • Click OK on Delete Temporary Files window.
  • Click OK again.

 

 

 

 

Adobe Flash Player out of date

Your Adobe flash player is outdated. We will fix this.

  • Get the actual player from here. Important: Uncheck any optional software (for example Google Chrome, etc.) offered.
  • Click upon Start-->control panel-->add/remove programs.
  • Search for and remove any older reader versions.

 

 

 

 

Uninstall our tools using delfix

Please follow these steps in order:

  • In the case we used Defogger to turn off your CD emulation software. You can start it again and use the Enable button.
  • In the case we used Combofix. Deactivate your antivirus software once more, then rename the combofix.exe to uninstall.exe and run it one last time. You shall be noted that Combofix has been removed.
  • In any case please download delfix to your desktop.
    • Close all other programms and start delfix.
    • Please check all the boxes and run the tool.
    • delfix will now delete all found traces of our removal process
  • If there is still something left please delete it manualy.

 

 

 

 

Recommendations: How to protect yourself

  • System Updates
    Please ensure to have automatic updates activated in your control panel.
    For further information and a tutorial, see this Microsoft Support article.
  • Protection
    What you need is one (not more) virus scanner with background protection. Additionally I recommend a special malware scanner to run on demand weekly.
    Personally I am using avast! Antivirus Free Edition and Malwarebytes Anti-Malware. They offer good protection for free.
    • To keep your browser free of advertising, you may install the Adblock Plus browser extension.
      It will filter unwanted advertising out of the website´s content.
    • To protect yourself from accidentally visiting malicious web sites, install the Web of Trust (WOT) browser extension.
      It will display a green (safe), yellow (unknown) or red (potentially dangerous) icon for a visited website within your browser.
      In addition, before accessing a dangerous classified web site, a warning screen is displayed.

  • Up to date Software
    Keep your Windows and your third party software up to date. The easiest way to get infected is an outdated windows, followed by: browser(s) (including add-ons and plug-ins), Adobe Flash Player and Adobe Reader, Java Runtime Environment, your antivirus program and so on. These links may help you to check:

  • Backup
    Hardware issues, malware, fire, lightning strike: There is a long list of different ways to loose all your data. Back up your files regularly. Use the windows internal backup function or a third party tool and save your data onto an external hard drive, cloud storage, optical media like CDs or DVDs or (if available) a professional network backup system.
  • Behaviour
    The commonest error when using a computer is "error 80" - what means that the error is located about 80cm in front of the monitor. This is a common joke between IT support technicians but it shows that all the safety mechanisms won´t help if you aren´t careful enough.
    • While surfing the internet, don´t click on anything you don´t know. In the worst case, it infects your system with malware.
    • Watch your step in social networks! Many cyber criminals use them to spread malware, mine personal pata (to be sold to advertising companies, for example) or simply do damage to other users. Even if a received hyperlink within a message seems to be coming from one of your friends, have a closer look. In addition, don´t click everything.
    • When installing software, have a look to each of the setup windows and uncheck any additional toolbars or free programs that may be offered additionally. Most of today´s setup procedures contain potentially unwanted programs so keep them off your system.
    • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
      They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#9 daz3dandconfus3d

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Posted 03 April 2014 - 05:44 PM

Are you completely sure, Marius? I do agree that it's better than what it was when we started but still, it doesn't feel like all is fine. It's still pretty slow. Anything else that you could suggest?



#10 TB-Psychotic

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Posted 04 April 2014 - 02:56 AM

We could not detect any real malware - which symptoms do you have?


Edited by TB-Psychotic, 04 April 2014 - 02:56 AM.

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#11 daz3dandconfus3d

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Posted 05 April 2014 - 06:40 PM

It's still running tad slowly and the browser seems to be really slow and seems to freeze a lot. 



#12 TB-Psychotic

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Posted 07 April 2014 - 03:28 AM

OK, let´s check some points:

 

 

System File Check

For Windows XP:

  • Press the Windows- and the R-key simultanously.
  • Within the text box that jus opened, write cmd and hit Enter.


For Windows Vista/7:

  • Press the Windows key to open the start menu.
  • Don´t highlight anything, just write cmd.
  • The start menu will offer you an entry named cmd.
  • Right click it and select "run as administrator"



Within the opening window, write the following:

sfc /scannow
(See the blank within).


  • Hit enter. Your system will be checked for damaged system files.
  • Tell me the result of that scan in here (as the tool produces no log).

 

 

 

Use the Windows Error Checking utility (Check Disk), with the options to fix file system errors and scan the disk surface for errors, attempt recovery of data and repair the disk:

  • Click the "Windows Orb" Start button, then click Computer.
  • Right-click on the drive that you wish to check > Properties > Tools tab
  • In the "Error checking" section, click on Check now.
  • Place a checkmark in both boxes > Start.
  • If the disk you have chosen is the Windows system disk:
  • A message will notify you that a restart is necessary ask "Do you want to check for hard disk errors the next time you start your computer?".
  • Click Schedule disk check > OK and close all windows.
  • Re-start the computer. The disk will be checked when the system boots.
  • This will take some time to run and at times may appear stalled but just let it run.
  • When the disk check is complete, the system will re-start automatically and load Windows.


A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:

  • Click the "Windows Orb" Start button -> type "eventvwr" without the quotes -> press the key.
  • The Event Viewer window will open.
  • In the left pane, expand "Windows Logs" and then click on Application.
  • In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
  • Look in the Source column for "Wininit", with an entry corresponding to the date and time of the disk check.
  • Click on that Wininit entry to select it.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the contents into your next reply.


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#13 TB-Psychotic

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Posted 16 April 2014 - 04:48 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Proud Member of UNITE & TB
 
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