Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Network connection w/ no connection to internet + BSOD


  • Please log in to reply
14 replies to this topic

#1 paul 1959

paul 1959

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Local time:02:04 AM

Posted 31 March 2014 - 05:13 PM

I am at wits end.  My Win 7 based PC will not connect to the internet (yellow exclamation point over the tray icon) but shows connected to the network.  I have a Win 8 based laptop and am using it without issue.  Occasionally, I also get the blue screen of death - I assume from a driver that starts up and craps out.  Apparently, my rescue disk is bad, so I don't have that option.

 

The internet connection works fine in Safe mode.

 

Appreciate any help!



BC AdBot (Login to Remove)

 


m

#2 dicke

dicke

    Paraclete


  • Members
  • 2,177 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Charlotte, NC
  • Local time:01:04 AM

Posted 31 March 2014 - 07:08 PM

Hi,

You don't mention what security software you are using or if there are any indications from that program that there is a problem.

Thanks


Stay well and surf safe [stay protected]

Dick E


#3 paul 1959

paul 1959
  • Topic Starter

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Local time:02:04 AM

Posted 31 March 2014 - 07:39 PM

Using Norton 360 without indications that I have seen.  By the way, the BSOD is more frequent than occasional, but never a connection to the internet unless in safe mode.  I usually can log in to my ID and perform some functions before the BSOD.



#4 acerts04

acerts04

  • Members
  • 582 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:04 AM

Posted 31 March 2014 - 09:25 PM

hello :hello: please follow the below instructions

 

Upload the actual crash dump files.
 
You will find the crash dump files inside C:\Windows\Minidump folder. To copy the dumps, disable "User Account Control" first. Otherwise you may receive a permission error. After disabling UAC, copy and zip all the dumps using 7-zip ( http://www.7-zip.org ). Either attach the zip with next reply using "More reply options --> Attach files" or use a free file hosting site.
 
For example -> http://www.mediafire.com/
 
Publish a snapshot of your system using Speccy
 
Please follow the below tutorial to know how to use "Speccy" to collect system info.
 
http://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/
 
Don't paste the output displayed by "Speccy" here. Instead paste the web link it displays.

 Minitoolbox log
 
Download "Minitoolbox" from the below link.
 
http://www.bleepingcomputer.com/download/minitoolbox/
 
 Run the tool and only select the following tick boxes.
 
 
List last 10 Event viewer errors
List installed program
List users, partition and memory size
List Minidumps
 
Now click "Go" and post the output displayed in next reply.


"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#5 paul 1959

paul 1959
  • Topic Starter

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Local time:02:04 AM

Posted 01 April 2014 - 07:42 PM

I am hoping that I did this all right.  For some reason, speccy was not able to capture all of the system info.

 

http://speccy.piriform.com/results/R6gRkofMRszvMtUhtYnOZTn

 

 



#6 paul 1959

paul 1959
  • Topic Starter

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Local time:02:04 AM

Posted 01 April 2014 - 08:21 PM

Sorry, forgot the Minitoolbox log:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Paul (administrator) on 01-04-2014 at 21:17:46
Running from "C:\Users\Paul\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/01/2014 08:50:45 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (04/01/2014 08:42:45 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (04/01/2014 08:36:45 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (04/01/2014 08:34:42 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (03/31/2014 06:42:39 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-21-2665832343-1510582432-3300650620-1000.bak).  hr = 0x80070539, The security ID structure is invalid.
.
 
 
Operation:
   OnIdentify event
   Gathering Writer Data
 
Context:
   Execution Context: Shadow Copy Optimization Writer
   Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Name: Shadow Copy Optimization Writer
   Writer Instance ID: {fe26d105-7a52-402a-bed5-c0093a97a065}
 
Error: (03/30/2014 10:02:51 PM) (Source: SignInAssistant) (User: )
Description: OpenSCManager failed with hr = 0x8007045b
 
Error: (03/30/2014 09:59:18 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
.
 
 
Operation:
   Instantiating VSS server
 
Error: (03/30/2014 09:59:18 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]
 
 
Operation:
   Instantiating VSS server
 
Error: (03/30/2014 09:59:17 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
.
 
 
Operation:
   Instantiating VSS server
 
Error: (03/30/2014 09:59:17 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]
 
 
Operation:
   Instantiating VSS server
 
 
System errors:
=============
Error: (04/01/2014 09:17:40 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (04/01/2014 09:17:40 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (04/01/2014 09:17:40 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (04/01/2014 09:17:28 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (04/01/2014 09:17:28 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (04/01/2014 09:17:28 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (04/01/2014 09:17:24 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (04/01/2014 09:17:24 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (04/01/2014 09:17:24 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (04/01/2014 09:12:40 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (04/01/2014 08:50:45 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (04/01/2014 08:42:45 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (04/01/2014 08:36:45 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (04/01/2014 08:34:42 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (03/31/2014 06:42:39 PM) (Source: VSS)(User: )
Description: ConvertStringSidToSid(S-1-5-21-2665832343-1510582432-3300650620-1000.bak)0x80070539, The security ID structure is invalid.
 
 
Operation:
   OnIdentify event
   Gathering Writer Data
 
Context:
   Execution Context: Shadow Copy Optimization Writer
   Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Name: Shadow Copy Optimization Writer
   Writer Instance ID: {fe26d105-7a52-402a-bed5-c0093a97a065}
 
Error: (03/30/2014 10:02:51 PM) (Source: SignInAssistant)(User: )
Description: OpenSCManager failed with hr = 0x8007045b
 
Error: (03/30/2014 09:59:18 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
 
Operation:
   Instantiating VSS server
 
Error: (03/30/2014 09:59:18 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
 
Operation:
   Instantiating VSS server
 
Error: (03/30/2014 09:59:17 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
 
Operation:
   Instantiating VSS server
 
Error: (03/30/2014 09:59:17 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
 
Operation:
   Instantiating VSS server
 
 
CodeIntegrity Errors:
===================================
  Date: 2011-12-18 13:39:58.899
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\Motive\McciContextHook_DSR.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2011-12-18 13:39:40.525
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\Motive\McciContextHook_DSR.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2011-07-29 20:50:23.005
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\Motive\McciContextHook_DSR.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2011-07-29 20:50:05.848
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\Motive\McciContextHook_DSR.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
7-Zip 9.20
Ad-Aware Antivirus (Version: 11.0.4555.0)
Ad-Aware Security Add-on (Version: 3.7.0.0)
AdAwareInstaller (Version: 11.0.4555.0)
AdAwareUpdater (Version: 11.0.4555.0)
Adobe AIR (Version: 3.5.0.1060)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
AntimalwareEngine (Version: 2.6.0.0)
Apple Application Support (Version: 3.0)
Apple Mobile Device Support (Version: 7.1.0.32)
Apple Software Update (Version: 2.1.3.127)
Applian FLV Player (Version: 2.0.24)
AVG Security Toolbar (Version: 18.0.0.248)
Banctec Service Agreement (Version: 2.0.0)
BlackBerry App World Browser Plugin (Version: 2.1.3)
Bonjour (Version: 3.0.0.10)
Canon G.726 WMP-Decoder (Version: 1.1.0.4)
Canon MovieEdit Task for ZoomBrowser EX (Version: 2.6.0.4)
Canon RAW Image Task for ZoomBrowser EX (Version: 0.9.3.9)
Canon Utilities CameraWindow (Version: 7.1.0.2)
Canon Utilities CameraWindow DC (Version: 7.1.0.7)
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX (Version: 6.4.2.16)
Canon Utilities MyCamera (Version: 6.4.0.5)
Canon Utilities MyCamera DC (Version: 7.0.1.8)
Canon Utilities PhotoStitch (Version: 3.1.21.45)
Canon Utilities RemoteCapture Task for ZoomBrowser EX (Version: 1.7.1.9)
Canon Utilities ZoomBrowser EX (Version: 6.1.0.20)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.1.0.8)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
ConvertHelper 2.2
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Local Backup - Support Software (Version: 2.41)
Dell DataSafe Local Backup (Version: 9.3.94)
Dell DataSafe Online (Version: 1.2.0009)
Dell Dock (Version: 2.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
DirectXInstallService (Version: 9.0.2)
Eagle Lander 3D v212 (Version: 2.1.2)
EMCGadgets64 (Version: 1.1.501)
Fallout Mod Manager 0.13.21
Freemake Video Converter version 3.1.2 (Version: 3.1.2)
freemakeTB Toolbar (Version: 6.8.9.0)
Google Chrome (Version: 33.0.1750.146)
Google Earth (Version: 7.1.2.2041)
Google Update Helper (Version: 1.3.22.5)
GrabIt 1.7.2 Beta 4 (build 997)
Home and Landscape Design Center
HP Photo Creations (Version: 1.0.0.5192)
HP Photosmart 7510 series Basic Device Software (Version: 25.0.617.0)
HP Photosmart 7510 series Help (Version: 140.0.2.2)
HP Photosmart 7510 series Product Improvement Study (Version: 25.0.617.0)
HP Update (Version: 5.005.000.002)
HPDiagnosticAlert (Version: 1.00.0000)
iCloud (Version: 3.1.0.40)
IHA_MessageCenter (Version: 1.1.0)
ImageMixer 3 SE Ver.6 Transfer Utility (Version: 6.00.018)
ImageMixer 3 SE Ver.6 Video Tools (Version: 6.00.020)
Intel® Control Center (Version: 1.2.0.1006)
Intel® Rapid Storage Technology (Version: 9.5.0.1037)
iTunes (Version: 11.1.4.62)
Java 7 Update 11 (64-bit) (Version: 7.0.110)
Java 7 Update 11 (Version: 7.0.110)
Java Auto Updater (Version: 2.1.9.0)
Java SE Development Kit 7 Update 11 (64-bit) (Version: 1.7.0.110)
Java™ 6 Update 18 (64-bit) (Version: 6.0.180)
Java™ 6 Update 37 (Version: 6.0.370)
Junk Mail filter update (Version: 16.4.3508.0205)
LEGO Rock Raiders
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Image Composite Editor (Version: 1.4.4)
Microsoft Office 2000 SR-1 Professional (Version: 9.00.3821)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook Connector (Version: 14.0.5118.5000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft OneDrive (Version: 17.0.4029.0217)
Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit (Version: 14.0.5120.5000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.58299)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Works (Version: 9.7.0621)
Microsoft Works 6-9 Converter (Version: 14.0.6120.5002)
Mir-2 space station, release 1.1
Movie Maker (Version: 16.4.3508.0205)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 24.4.0)
Mozilla Thunderbird 24.4.0 (x86 en-US) (Version: 24.4.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
My Dell (Version: 3.5.6426.22)
Norton 360 (Version: 21.1.0.18)
NVIDIA Drivers (Version: 1.10.56.34)
OpenOffice.org 3.1 (Version: 3.1.9399)
Photo Gallery (Version: 16.4.3508.0205)
PowerDVD DX (Version: 8.3.6029)
QuickTime (Version: 7.74.80.86)
Rapport (Version: 3.5.1205.20)
Rapport (Version: 3.5.1304.48)
RAR Opener version 1.0 (Version: 1.0)
Realtek High Definition Audio Driver (Version: 6.0.1.5953)
RegWork (Version: 1.0.2.5)
Roxio Activation Module (Version: 1.0)
Roxio CinePlayer Decoder Pack (Version: 4.3.0)
Roxio Creator Audio (Version: 3.8.0)
Roxio Creator Copy (Version: 3.8.0)
Roxio Creator Data (Version: 3.8.0)
Roxio Creator Premier (Version: 10.3)
Roxio Creator Premier (Version: 3.8.0)
Roxio Creator Premier 10 (Version: 10.3.345)
Roxio Creator Tools (Version: 3.7.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio Update Manager (Version: 6.0.0)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Skype Toolbars (Version: 1.0.4051)
Skype™ 6.11 (Version: 6.11.102)
Speccy (Version: 1.25)
Star Wars® Knights of the Old Republic® II: The Sith Lords™ (Version: 1.00.0000)
SUPERAntiSpyware (Version: 4.47.1000)
Test Drive Unlimited (Version: 0.10.0000)
THX TruStudio PC (Version: 1.0)
Trusteer Endpoint Protection (Version: 3.5.1304.48)
TurboTax 2010
TurboTax 2010 WinPerFedFormset (Version: 010.000.4012)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0457)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0213)
TurboTax 2010 wpaiper (Version: 010.000.1247)
TurboTax 2010 wrapper (Version: 010.000.0157)
TurboTax 2011
TurboTax 2011 WinPerFedFormset (Version: 011.000.3351)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0496)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0222)
TurboTax 2011 wpaiper (Version: 011.000.1684)
TurboTax 2011 wrapper (Version: 011.000.0121)
TurboTax 2012 (Version: 2012.0)
TurboTax 2012 WinPerFedFormset (Version: 012.000.1983)
TurboTax 2012 WinPerReleaseEngine (Version: 012.000.0442)
TurboTax 2012 WinPerTaxSupport (Version: 012.000.0179)
TurboTax 2012 wpaiper (Version: 012.000.1269)
TurboTax 2012 wrapper (Version: 012.000.0127)
Universal Cargo Deck, release 4
Universal RMS, release 3
Universe Sandbox
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837583) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2775360) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
Verizon Help and Support Tool
Virtual Account Numbers (Version: 1.0.0.9)
Virtual Account Numbers (Version: 1.0.1.0)
Virtual Account Numbers (Version: 1.0.6.0)
Virtual Account Numbers (Version: 3.8.0.0)
Virtual Account Numbers (Version: 4.0.0.2248)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
Vz In Home Agent (Version: 8.03.66)
Windows Live Communications Platform (Version: 16.4.3508.0205)
Windows Live Essentials (Version: 16.4.3508.0205)
Windows Live Family Safety (Version: 16.4.3508.0205)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3508.0205)
Windows Live Mail (Version: 16.4.3508.0205)
Windows Live Messenger (Version: 16.4.3508.0205)
Windows Live MIME IFilter (Version: 16.4.3508.0205)
Windows Live Photo Common (Version: 16.4.3508.0205)
Windows Live PIMT Platform (Version: 16.4.3508.0205)
Windows Live SOXE (Version: 16.4.3508.0205)
Windows Live SOXE Definitions (Version: 16.4.3508.0205)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 16.4.3508.0205)
Windows Live UX Platform Language Pack (Version: 16.4.3508.0205)
Windows Live Writer (Version: 16.4.3508.0205)
Windows Live Writer Resources (Version: 16.4.3508.0205)
WinRAR archiver
WinZip 18.0 (Version: 18.0.10661)
Yontoo 1.10.02 (Version: 1.10.02)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 22%
Total physical RAM: 3959.08 MB
Available physical RAM: 3078.08 MB
Total Pagefile: 7916.34 MB
Available Pagefile: 7083.21 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.79 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:455.82 GB) (Free:313.98 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\PAUL-PC
 
Administrator            Bryan                    Guest                    
Josh                     Karin                    Paul                     
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#7 acerts04

acerts04

  • Members
  • 582 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:04 AM

Posted 02 April 2014 - 02:55 PM

Need your crash dump files also please so i can see what is possibly causing your BSOD


"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#8 paul 1959

paul 1959
  • Topic Starter

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Local time:02:04 AM

Posted 02 April 2014 - 06:20 PM

Trying to attach the 7-zip file but keep getting:  Error You aren't permitted to upload this kind of file



#9 acerts04

acerts04

  • Members
  • 582 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:04 AM

Posted 02 April 2014 - 06:54 PM

refer back to my initial post, use a free file hosting site such as http://www.mediafire.com/ and then just post the link for me


"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#10 paul 1959

paul 1959
  • Topic Starter

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Local time:02:04 AM

Posted 02 April 2014 - 07:22 PM

Here are the crash dump files:

 

https://www.mediafire.com/?m9wtq9tjgdn7bnm



#11 acerts04

acerts04

  • Members
  • 582 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:04 AM

Posted 02 April 2014 - 08:04 PM

Hello, all of your most recent crash dumps show a pattern pointing to a Norton driver as the cause of your problem. Please use the norton removal tool to uninstall norton to see if it helps resolve your issue. A link to that tool is here https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
 
See if that helps with your crashes and your network issues. If it does, i recommend using a free anti virus such as avast! or Microsoft Security Essentials.
 
Please be sure to report back with what the outcome is.
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, fffff80003491c3f}

*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
 

Edited by acerts04, 02 April 2014 - 08:09 PM.

"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#12 paul 1959

paul 1959
  • Topic Starter

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Local time:02:04 AM

Posted 02 April 2014 - 08:22 PM

Great.  I will try that and report back.  Does it make sense to uninstall the Norton and re-install?



#13 acerts04

acerts04

  • Members
  • 582 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:04 AM

Posted 02 April 2014 - 08:44 PM

Well if you really want Norton you can re install if it doesnt start causing the same issues again, but Norton is known to problamatic and resource intensive, you get great protection using a free and lightweight anti virus such as avast or MSE. One of them with Malwarebytes is a great team and its all free. So my recommedation is get rid of Norton all together, but if uninstalling fixes your issues and you want to try and reinstall it again, i cant stop you. It caused issues once, i wouldnt doubt it causing issues again sometime in the future.

"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#14 paul 1959

paul 1959
  • Topic Starter

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Local time:02:04 AM

Posted 03 April 2014 - 03:29 PM

Uninstalled Norton and installed Avast and Malwarebytes and things are working great!!

 

Thanks very much for your help!

 

Paul



#15 acerts04

acerts04

  • Members
  • 582 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:04 AM

Posted 03 April 2014 - 04:57 PM

No problem, my friend :thumbup2: Happy to hear all is working well.

Best of luck

"In real life, the hardest aspect of the battle between good and evil is determining which is which."





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users