Hello, I have a client who has on old Okidata Microline 380 printer. We upgraded his systems from XP to Windows 7. Now we are having a problem that every page that is printed on a continuous form feed paper on this printer becomes a fraction of an inch off at the top of each new page so that after about three invoices printing through the printing needs to be stopped and the form location readjusted so that things are printing in the correct place.
I am hoping that someone has seen this before and has a solution. I have tried playing with page height, seperator files, park position, etc, etc with no luck. Even tried a Epson driver as someone suggested but no luck.
Thank you in advance for any suggestions.
What program do you use to print the invoices? Is it the same program and version as what was used when the computer was using Windows XP?
Assuming that it is the same program/version, then it is likely a difference between Windows 7 and Windows XP drivers. If so, then my best suggestion would be to consider installing a version of Windows 7 with XP mode (assuming Microsoft still supports it with the killing of support of XP) and running just that one program in XP mode and see if it will work. Or the other option would be to setup one computer that still runs XP just for the purposes of printing the invoices (I know, not ideal).
Or the other option would be to come up with a new system for printing invoices that does no involve dot matrix printers, but I suspect that is likely a complete "no go" from the client's perspective.