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Windows randomly totally crashing! Have to hold button to reset


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4 replies to this topic

#1 David Ashcroft

David Ashcroft

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Posted 31 March 2014 - 12:31 PM

This happened last night as the comptuer was being turned off, and it happened this morning around 11am, no sort of trend involved however the computer totally freezes up, cannot access task manager, mouse freezes, litterally have to hold button and reset the computer! 

 

Looked in the event log and there dont appear to be any errors, the only errors are after the computer has been switched back on explaining that the computer was not switched down correctly and has recovered.

 

Attached is the XML from the event log, i hope it makes sense, anyone any ideas?:

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

  <EventID>41</EventID>

  <Version>2</Version>

  <Level>1</Level>

  <Task>63</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000000000000002</Keywords>

  <TimeCreated SystemTime="2014-03-31T09:47:47.020429000Z" />

  <EventRecordID>341880</EventRecordID>

  <Correlation />

  <Execution ProcessID="4" ThreadID="8" />

  <Channel>System</Channel>

  <Computer>Jacqui-Acer</Computer>

  <Security UserID="S-1-5-18" />

  </System>

- <EventData>

  <Data Name="BugcheckCode">0</Data>

  <Data Name="BugcheckParameter1">0x0</Data>

  <Data Name="BugcheckParameter2">0x0</Data>

  <Data Name="BugcheckParameter3">0x0</Data>

  <Data Name="BugcheckParameter4">0x0</Data>

  <Data Name="SleepInProgress">false</Data>

  <Data Name="PowerButtonTimestamp">0</Data>

  </EventData>

  </Event>

 



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#2 dc3

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Posted 31 March 2014 - 12:39 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
 Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 David Ashcroft

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Posted 01 April 2014 - 01:24 PM

Speccy results here: http://speccy.piriform.com/results/DM77azQTblQiA5BNCAreZQj

 

Minitoolbox stuff below, wouldn't let me upload as a txt doc, apparently it was too big to upload! 

Hope this all helps! :)

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Jacqui (administrator) on 01-04-2014 at 18:36:53
Running from "C:\Users\Jacqui\Downloads"
Microsoft Windows 7 Home Premium   (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/01/2014 06:34:17 PM) (Source: Google Update) (User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (04/01/2014 05:34:14 PM) (Source: Google Update) (User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (04/01/2014 04:34:14 PM) (Source: Google Update) (User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (04/01/2014 03:34:18 PM) (Source: Google Update) (User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (04/01/2014 02:34:14 PM) (Source: Google Update) (User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (04/01/2014 01:34:14 PM) (Source: Google Update) (User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (04/01/2014 00:34:14 PM) (Source: Google Update) (User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (04/01/2014 11:34:14 AM) (Source: Google Update) (User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (04/01/2014 00:34:14 AM) (Source: Google Update) (User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (03/31/2014 11:34:14 PM) (Source: Google Update) (User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
 
System errors:
=============
Error: (04/01/2014 11:07:32 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:06:37 on ?01/?04/?2014 was unexpected.
 
Error: (03/31/2014 00:09:39 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:43:47 on ?31/?03/?2014 was unexpected.
 
Error: (03/31/2014 10:47:50 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 01:24:39 on ?31/?03/?2014 was unexpected.
 
Error: (03/29/2014 00:56:30 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
 
Error: (03/13/2014 11:56:52 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 01:36:54 on ?13/?03/?2014 was unexpected.
 
Error: (03/11/2014 04:58:09 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
 
Error: (03/10/2014 02:30:03 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:04:57 on ?10/?03/?2014 was unexpected.
 
Error: (03/10/2014 11:52:18 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 01:07:10 on ?10/?03/?2014 was unexpected.
 
Error: (03/09/2014 01:22:15 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:15:18 on ?09/?03/?2014 was unexpected.
 
Error: (03/09/2014 00:02:21 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 01:11:10 on ?09/?03/?2014 was unexpected.
 
 
Microsoft Office Sessions:
=========================
Error: (04/01/2014 06:34:17 PM) (Source: Google Update)(User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (04/01/2014 05:34:14 PM) (Source: Google Update)(User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (04/01/2014 04:34:14 PM) (Source: Google Update)(User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (04/01/2014 03:34:18 PM) (Source: Google Update)(User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (04/01/2014 02:34:14 PM) (Source: Google Update)(User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (04/01/2014 01:34:14 PM) (Source: Google Update)(User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (04/01/2014 00:34:14 PM) (Source: Google Update)(User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (04/01/2014 11:34:14 AM) (Source: Google Update)(User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (04/01/2014 00:34:14 AM) (Source: Google Update)(User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (03/31/2014 11:34:14 PM) (Source: Google Update)(User: Jacqui-Acer)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://us-w1.rockmelt.com/update/1.0/update
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
 
=========================== Installed Programs ============================
 
64 Bit HP CIO Components Installer (Version: 15.2.1)
Accounts (Version: 15.0.11.159)
Accounts (Version: 18.0.10.208)
Acer Backup Manager (Version: 2.0.0.68)
Acer Crystal Eye webcam Ver:1.1.199.107 (Version: 1.1.199.107)
Acer ePower Management (Version: 5.00.3005)
Acer eRecovery Management (Version: 4.05.3013)
Acer Registration (Version: 1.03.3003)
Acer ScreenSaver (Version: 1.1.1124.2010)
Acrobat.com (Version: 2.0.0)
Acrobat.com (Version: 2.0.0.0)
Adobe AIR (Version: 3.7.0.1530)
Adobe Community Help (Version: 3.0.0)
Adobe Community Help (Version: 3.0.0.400)
Adobe Creative Suite 5 Master Collection (Version: 5.0)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Media Player (Version: 1.8)
Adobe Reader 9.5.5 MUI (Version: 9.5.5)
Airport Mania First Flight
Alcor Micro USB Card Reader (Version: 1.9.17.06019)
Amazonia
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
avast! Free Antivirus (Version: 9.0.2016)
AVEO USB2.0 PC Camera (Version: 2.0.0.5)
Backup Manager Basic (Version: 2.0.0.68)
Bonjour (Version: 3.0.0.10)
Broadcom Gigabit NetLink Controller (Version: 14.2.4.2)
Cake Mania
Canon MX410 series MP Drivers
CCleaner (Version: 3.21)
CyberLink PowerDVD 9 (Version: 9.0.3216.50)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2013 (KB2760587) 64-Bit Edition
Dream Day First Home
Dropbox (Version: 2.6.24)
eBay Worldwide (Version: 2.1.0901)
eSobi v2 (Version: 2.0.4.000274)
Farm Frenzy 2
FileZilla Client 3.6.0.2 (Version: 3.6.0.2)
Galapago
Google Chrome (Version: 33.0.1750.154)
Google Drive (Version: 1.14.6059.644)
Google Earth (Version: 7.1.2.2041)
Google Update Helper (Version: 1.3.23.9)
GoToAssist Corporate (Version: 10.0.0.759)
Heroes of Hellas
Identity Card (Version: 1.00.3003)
Intel(R) Graphics Media Accelerator Driver (Version: 8.15.10.2119)
Intel(R) Management Engine Components (Version: 6.0.0.1179)
Intel(R) Rapid Storage Technology (Version: 9.6.0.1014)
iTunes (Version: 11.1.1.11)
Jacquie Lawson London Advent Calendar (Version: 1.5.2)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Junk Mail filter update (Version: 16.4.3505.0912)
Launch Manager (Version: 4.0.14)
LG Bluetooth Driver (Version: 1.0)
LG MC USB U330 driver (Version: 1.0.0.0000)
LG PC Suite III (Version: 1.0.0.0)
LG USB Modem Drivers (Version: 4.9.4)
Livedrive (Version: 1.7.0.0)
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
Master (Version: IPCamera Master)
Merriam Websters Spell Jam
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Access MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Access Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft DCF MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Default Manager (Version: 2.2.114.0)
Microsoft Excel MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Groove MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft InfoPath MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Lync MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office 32-bit Components 2013 (Version: 15.0.4420.1017)
Microsoft Office OSM MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office OSM UX MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Professional Plus 2013 (Version: 15.0.4420.1017)
Microsoft Office Proofing (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - English (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - Español (Version: 15.0.4420.1017)
Microsoft Office Shared 32-bit MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft OneNote MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Outlook MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft PowerPoint MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Publisher MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SkyDrive (Version: 16.4.6013.0910)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Word MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Movie Maker (Version: 16.4.3505.0912)
Mozilla Firefox 27.0.1 (x86 en-GB) (Version: 27.0.1)
Mozilla Maintenance Service (Version: 27.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
MyWinLocker (Version: 3.1.212.0)
MyWinLocker Suite (Version: 3.1.212.0)
Netop School Teacher (Version: 6.12.10216)
Norton Online Backup (Version: 2.1.17869)
NTI Backup Now 5 (Version: 5.1.2.630)
NTI Backup Now Standard (Version: 5.1.2.630)
NTI Media Maker 8 (Version: 8.0.12.6636)
Outils de vérification linguistique 2013 de Microsoft Office - Français (Version: 15.0.4420.1017)
PDF Settings CS5 (Version: 10.0)
petBASE 7 Evaluator version 7.30 (Build 44)
Photo Common (Version: 16.4.3505.0912)
Photo Gallery (Version: 16.4.3505.0912)
playfulportrait_3269261 Screen Saver
Poker Pop
PowerISO (Version: 4.8)
QuickTime (Version: 7.74.80.86)
RealPlayer Basic
Realtek High Definition Audio Driver (Version: 6.0.1.6167)
Recuva (Version: 1.50)
RocketDock 1.3.5
RockMelt (Version: 0.16.91.483)
Sage 50 Accounts 2012 (Version: 18.0.10.208)
Sage Report Designer Service Pack (Version: 1.00.0000)
Shredder (Version: 2.0.8.3)
Skype Click to Call (Version: 6.9.12585)
Skype™ 6.11 (Version: 6.11.102)
Sony Mobile Update Engine (Version: 2.14.2.201402071544)
Sony PC Companion 2.10.197 (Version: 2.10.197)
SpeedFan (remove only)
Spin & Win
Synaptics Pointing Device Driver (Version: 14.0.6.0)
TeamViewer 6 (Version: 6.0.11117)
TeamViewer 7 (Version: 7.0.12979)
TweetDeck (Version: 1.0.0)
Ulead VideoStudio 7 SE VCD (Version: 7.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Access 2013 (KB2768008) 64-Bit Edition
Update for Microsoft Access 2013 (KB2827233) 64-Bit Edition
Update for Microsoft InfoPath 2013 (KB2837648) 64-Bit Edition
Update for Microsoft Lync 2013 (KB2817678) 64-Bit Edition
Update for Microsoft Lync 2013 (KB2863908) 64-Bit Edition
Update for Microsoft Office 2013 (KB2726954) 64-Bit Edition
Update for Microsoft Office 2013 (KB2726996) 64-Bit Edition
Update for Microsoft Office 2013 (KB2738038) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760224) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760242) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760267) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760539) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760553) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760610) 64-Bit Edition
Update for Microsoft Office 2013 (KB2767845) 64-Bit Edition
Update for Microsoft Office 2013 (KB2768016) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817314) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817316) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817490) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817626) 64-Bit Edition
Update for Microsoft Office 2013 (KB2826004) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827225) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827227) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827230) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827239) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837626) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837637) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837638) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837655) 64-Bit Edition
Update for Microsoft Office 2013 (KB2850066) 64-Bit Edition
Update for Microsoft OneNote 2013 (KB2850063) 64-Bit Edition
Update for Microsoft Outlook 2013 (KB2863911) 64-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2767850) 64-Bit Edition
Update for Microsoft Project 2013 (KB2727085) 64-Bit Edition
Update for Microsoft Publisher 2013 (KB2837635) 64-Bit Edition
Update for Microsoft SkyDrive Pro (KB2817495) 64-Bit Edition
Update for Microsoft SkyDrive Pro (KB2837652) 64-Bit Edition
Update for Microsoft Visio 2013 (KB2817306) 64-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2768338) 64-Bit Edition
Update for Microsoft Word 2013 (KB2837647) 64-Bit Edition
VLC media player 2.0.7 (Version: 2.0.7)
Welcome Center (Version: 1.02.3007)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Mail (Version: 16.4.3505.0912)
Windows Live Messenger (Version: 16.4.3505.0912)
Windows Live MIME IFilter (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
Windows Live Writer (Version: 16.4.3505.0912)
Windows Live Writer Resources (Version: 16.4.3505.0912)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series (Version: 9.00.2980)
WinRAR 4.01 (64-bit) (Version: 4.01.0)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 73%
Total physical RAM: 3764.43 MB
Available physical RAM: 1005.6 MB
Total Pagefile: 7527 MB
Available Pagefile: 4292.91 MB
Total Virtual: 4095.88 MB
Available Virtual: 3962.98 MB
 
========================= Partitions: =====================================
 
1 Drive c: (ACER) (Fixed) (Total:155.51 GB) (Free:17.13 GB) NTFS
3 Drive e: (Win7) (Fixed) (Total:127.83 GB) (Free:79.73 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JACQUI-ACER
 
Acer                     Administrator            Guest                    
Jacqui                   Personal                 
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****

 



#4 David Ashcroft

David Ashcroft
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Posted 03 April 2014 - 07:30 AM

Anyone ? :) 



#5 dc3

dc3

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Posted 03 April 2014 - 08:07 AM

Sorry for not getting back sooner, but I had a few problems of my own.

 

You need to install Service Pack 1, you should do this immediately.

 

You are using two antivirus programs, AVAST and Windows Defender.  You can't run two active antivirus together, this can cause false positives and make the operating system unstable.  This in itself could cause the BSODs.

 

You only have 10% free space on your C: drive (partition 2), you need at least 15% free space.  You need to free up at least another 5% (1.6GB) of space.  You have a lot of free space on you D: drive (partition 3), I would suggest moving data from the C: drive to the D: drive.

 

I see that your updates is set to automatic, but are you allowing these updates?

 

Please do what I've requested, then rerun the MiniToolBox.  Please do as the instructions suggest, copy the log and post it.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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