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Cannot Open Hotmail


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5 replies to this topic

#1 grant575

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Posted 17 May 2006 - 08:33 PM

I recently have been unable to access the hotmail login page. No matter which way I go about it, I just get a blank page with the following in the address bar "http://login.passport.com/login.srf?id=2&vv=400&lc=1041"

When I attempt to access through messenger it times out and takes me to the troubleshooter. After running the trouble shooter I get this at the bottom of the dialog box "Your proxy appears to be offline, or your proxy settings are invalid. Please review your proxy settings in messenger options"

I do not seem to have problems with any other sites, however from time to time I do have time outs, but it is hard to tell if they are problematic from my end or not. I have run Spybot, Symantec, and several other malware related programmes.

Any folks out there had similar problems, can anyone throw some advice my way, it would be very much appreciated, thanks.

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#2 ThorXP

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Posted 17 May 2006 - 08:40 PM

I do not think there is anything wrong with your computer. I quit Hotmail because it is always having soem sort of difficulty. Hotmail might be down right now. But apparently you are having trouble with messenger also.

How long has this been going on?
what is your ISP?
WHat firewall are you running?
You said Norton, what Norton are you using?

Are your databases upto date for your anti-virus prog's?

#3 grant575

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Posted 17 May 2006 - 08:47 PM

How long has this been going on?
what is your ISP?
WHat firewall are you running?
You said Norton, what Norton are you using?

Are your databases upto date for your anti-virus prog's?


1. This has been happening for about a week now,
2. My isp is iinet(australia)
3. I run the standard windows xp firewall,
4. I run Symantec Anti Virus Copreate Edition.

All my data bases for anti virus, spyware ect ect are all within the last 24hrs so should be the most recent, thanks for the quick reply.

#4 ThorXP

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Posted 17 May 2006 - 09:04 PM

Ok You are running the Windows Firewall and actually that is just better than not running a firewall, Not trying to crack on the Windows Firewall but it is only blocking one way IN. You need one that is going to block both ways, why both ways - so if you do get infected you are notified when the bad boy is trying to use the connection.

I would suggest Zonealrm Free version

http://www.zonelabs.com/store/content/home.jsp

I would also suggest doing a HijackThis log and posting it to the right forum here

Please read this guide before actually doing the procedure
And it has all of the links for downloads you need.

Preparation Guide for use before posting a HijackThis Log
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

Go to the following to post your log file and it will be analyzed by a qualified tech

HijackThis Logs and Analysis
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

#5 grant575

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Posted 17 May 2006 - 10:21 PM

Thanks Thor for your help, I certainly will try out the zonelab alternative. However I have found the possible problem. Through doing numorous searches on google I changed my MTU size from 1500 to 1492 in my WAN setup on my router page. I dont know how, but it worked.

#6 jgweed

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Posted 18 May 2006 - 09:35 AM

Thanks for replying with the solution that worked for you. Many members seem to have problems logging on to Hotmail and MSN Messenger, and your solution may help solved their problems.
Thank you,
John
Whereof one cannot speak, thereof one should be silent.




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