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AVG finds but does not remove Trojan Horse TDSS.BE

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4 replies to this topic

#1 pamalareed


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Posted 31 March 2014 - 11:33 AM

I am using windows 7 and AVG 2014 free version. I noticed problems yesterday when the AVG program seemed to be turned off and would not update or scan my computer.  After a number of attempts at uninstalling and re-installing, I have AVG working and it removed a couple of things and some cookies.  Microsoft added a bunch of updates.  After a few hrs of updates and re-booting I scanned with AVG again and it found trojan horse TDSS.BE it appear to be in Windows\system32\s......  AVG list it as 'secured' but I am concerned that this needs to be removed.  While looking around for a solution it looks like there is a bunch of junk out there trying to lure me into downloading not so 'free' solutions that may make things worse.  Any help or advice would be much appreciated.

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#2 boopme


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Posted 31 March 2014 - 02:02 PM

Hi pamala
Please run these and see if it is gone.

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 pamalareed

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Posted 31 March 2014 - 03:58 PM

Thanks you!

#4 pamalareed

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Posted 31 March 2014 - 04:02 PM

Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.3 (03.23.2014:1)
OS: Windows 7 Home Premium x64
Ran by Pamala on Mon 03/31/2014 at 15:42:21.40
~~~ Services
~~~ Registry Values
~~~ Registry Keys
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin.1
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\sparktrust
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\sparktrust
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\robotaskbaricon_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\robotaskbaricon_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\robotaskbaricon_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\robotaskbaricon_RASMANCS
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{E252D795-C13E-4B8A-AF2A-75BA05A464C5}
~~~ Files
~~~ Folders
Successfully deleted: [Folder] "C:\ProgramData\sparktrust"
Successfully deleted: [Folder] "C:\Users\Pamala\AppData\Roaming\sparktrust"
Successfully deleted: [Folder] "C:\Program Files (x86)\coupons"
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{00896F72-5F81-4484-8170-B2BA87B43862}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{08E6D00C-D502-4512-A0CE-0D922E886F30}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{0A3283E2-5D9E-441C-8BBD-D82F9016C2FE}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{0E3EA9BA-68B4-457B-B43D-0B8F2913C446}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{0FFB2147-0229-4ECD-B7B7-95C6071E62EC}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{103164AD-377F-4065-BAD7-FBC7CCEB60C0}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{12FA83D3-B7E6-485C-852E-56E7135F3639}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{16731414-70DB-4969-A40F-E8291D150FFF}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{1A39039F-A00E-414F-8A46-5E2AB9976861}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{1A5A0702-0200-4730-874A-B1AD496633B8}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{1AA9FD6E-28AC-4A48-9286-164587DB3A85}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{1FA8EB34-7529-4034-A1A8-85856876DC1E}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{22411E6A-00FC-4929-8424-622795859EBD}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{22CC12B4-8DF6-4F58-8D24-A63640F19EA2}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{25671C12-82A9-48A5-B1E4-53F5248EB600}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{25A695D9-0F61-43D5-8D39-B4DB0A002B70}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{28C59848-E7D4-46FB-B6D7-E31792735900}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{2B397BDD-7434-476E-89D8-00FB59A7F2E5}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{318A0666-2B34-499E-A398-A57263C9F50D}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{31D4A4DC-4ACB-4C3E-91C4-A7B3CF7F55FB}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{3257762D-6E4D-4484-A7A6-27BD32AF1DC6}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{34010E4A-749A-49A2-8262-76EAD785FF7C}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{34389F71-6C19-4407-9F4C-54B7AC38B5CE}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{354C4297-00A7-4FD5-8CC5-5789707D6B34}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{397816CC-95D0-4688-8A24-E4B0E36B42F7}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{3BF04107-F988-4EB2-ACAE-53D33E929BDB}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{3F04DE6A-1153-4A3F-A90D-DC3598B2A444}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{412329D0-974E-4553-A3CD-DBF4783BAAC0}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{422E90BC-FE53-49CA-80CA-3BD5EE5188BA}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{4B04EF90-FF36-4CAC-90A0-50D91750B0EB}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{4CED1044-147C-4686-B028-AA567E5D4ADC}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{4FF98CEC-C57D-4A67-820D-FF1A6A1652FB}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{5196AE07-243A-4EB3-81D5-0FE04C61E67E}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{53083602-C280-4767-ADA0-42898EF90493}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{57C9383C-F376-4AFD-AED6-C640A60E9A78}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{5888E789-9060-4D6C-A74C-8C22C27E18D2}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{59D301ED-6ECB-4C80-9A54-AD895B1D132D}
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Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{620FF884-F993-48B5-83F1-98F68F643991}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{66C8E8F0-8A6B-4D8E-90C9-92327FF96B2F}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{6981FA9A-18B1-4FAB-A03C-9F229839C5ED}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{70C0D6B0-7C7D-4068-AAAA-E76E6028BA85}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{74085CC5-CB7E-4A62-9DEE-1D0BAF39D235}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{753290A4-55FA-44CB-96A0-C76FFD9F9E3E}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{7945BBED-994A-4B75-B4A9-B53A88832EC5}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{7CEC4906-8DB6-4255-86DC-2450BA77FE1E}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{811B8132-0C66-4DD4-85C1-0DD91253FBA0}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{8126D3D3-7B87-4668-978D-1F8F5720D595}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{81A0E475-2EBE-4ECC-BC9D-64C5A61B90E3}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{82C0B6F5-2471-4DC0-A3D4-35AF93644490}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{8856994F-1DED-45A0-AD7F-8A9F14DFFE00}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{8B774AC3-836C-4558-9D5A-BC16A38CDFDE}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{8DF5FCEF-5EBE-4C51-B256-C904620C7226}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{8F5CD5ED-9747-4682-9E33-2BD2B8BC3734}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{8FAF7839-A01A-42F0-8414-80414E4F97F2}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{992F7E07-88D2-483B-A092-694AF5272272}
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Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{9CA55F34-F94A-4751-BA1D-0141C93BA6A1}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{9CBC6EFA-95E6-4EA1-8DB2-DF46AFD8F9D3}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{9EF0F600-7346-4225-BA18-FF44561FFB5F}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{A3148AAA-8CBE-4AF1-A9BB-75B19D203892}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{A435B572-5482-41C2-9CC6-4AF20A02BC4D}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{A519A28E-1A42-4E78-8B77-CB0ABD1D220B}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{A7A3E167-2E98-4DCE-9EA9-374C5B4D0273}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{A8CCFDAD-1554-433B-B8FA-D8085BAC4799}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{A960FAD8-B18F-4B77-9594-96E3474711E3}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{B6580B2D-636C-435F-B837-D1C4DD420F19}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{B65D59DF-818B-445E-AF69-5278DFAE7274}
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Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{B8F7DA34-6B04-4D20-86E5-42060309794A}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{B9DFF612-4E7C-42E7-939A-708E032065A2}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{BD40AA97-E151-4922-8A8C-1163C56AA963}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{BD952F90-852F-458B-9596-677D6D5F7946}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{BDD5B567-DEB7-441D-8489-D3F6FC89F50C}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{BFBDF210-7603-4CC1-BE40-363D22DE8C0A}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{C1D07CDB-BFDA-4B7C-AF12-FD464875BB99}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{C5521535-0DCC-4034-8379-F711EE0F94E8}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{C82DC55A-9D52-4987-AD28-9AE8C80E8ED8}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{CADEA40B-E71D-43BD-ABCE-04F444131E85}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{CBEF31D2-C87B-4B58-A15D-5D041BEB7FDA}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{D4E58D53-B5C9-4DB5-986B-B074C7289B42}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{D8E3B19A-42D3-44A5-856E-7C86F1D02190}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{DBFA950B-3484-4FF6-BB36-701C5C50E621}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{DC39546F-83DD-4A48-B77D-84AF9FBE92BF}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{DD735381-0CE3-465D-A484-47BFCAF38D91}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{DEE50BC8-51A1-4F00-A174-7520CA463BC8}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{E480E84A-B4F9-4AF7-9236-F4FA672435C7}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{E57D5A3D-D620-4992-9D38-324EDF8B5DD7}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{EA216B31-2840-4B32-AAC0-A6298623548F}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{EA4298C1-BFA9-4313-9B1A-77CDBEE5053A}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{EC46C4D0-B2C9-4B44-9263-55018D47B000}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{ECD75A82-2CD0-4903-A266-406A00340B87}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{EE4ED923-FC8C-44E4-AF9E-0FFA8726277A}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{F03AF0B5-9041-4AF9-858B-8D7508097891}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{F6F77E73-AABE-41B5-88B0-6C47AFABF4B3}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{F913AD42-2B16-491A-9CB0-BCDF3F207A0B}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{FCAD48F0-C64D-4138-8A69-1EA5891C470A}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{FDCE7A3F-C627-421B-B75B-437989922154}
Successfully deleted: [Empty Folder] C:\Users\Pamala\appdata\local\{FFB9059F-E957-4E20-9DFB-E5CF4EC8EEA1}
~~~ Event Viewer Logs were cleared
Scan was completed on Mon 03/31/2014 at 15:48:28.79
End of JRT log

#5 boopme


    To Insanity and Beyond

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Posted 31 March 2014 - 07:14 PM

How are the other logs?
TDSSKiller etc..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

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