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Problems with my desktop icons and some programs


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6 replies to this topic

#1 spohnj

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Posted 31 March 2014 - 10:51 AM

About a week ago I noticed a problem with my desktop.  I can't open any jpg files. I double click them and nothing happens.  When I right click on my jpg's they show and show open with it shows Windows Photo Viewer.  If they are in a folder on the desktop they open yet very slowly. When I click on any Microsoft Word or Excel files where they are on my desktop or my documents I get the following error. "File is in use.  Auto Center Manager, doc is locked for editing by 'another user'.

 

When I run a video file I get a message that says, "Windows Media Player has stopped working".  If I download an email file to my desktop then I can't open it.

 

Now I have an error which pops us.  It says "Windows Explorer has stopped working". My screen flashes, go blank and then comes back up with the desktop after a couple of seconds.  I have run my Security Essentials, Malaware Bytes, Spybot and Microsoft Windows Malicious Software Removal  programs and they show nothing wrong. 

  

 

I tried using System Restore yet the two dates from a week ago didn't work and the only other dates were today. 

 

Any help would be greatly appreciated, John



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#2 hamluis

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Posted 31 March 2014 - 03:58 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 spohnj

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Posted 31 March 2014 - 11:12 PM

MiniToolBox by Farbar  Version: 23-01-2014
Ran by John (administrator) on 31-03-2014 at 21:11:54
Running from "C:\Users\John\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/31/2014 05:24:36 PM) (Source: Chrome) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=34.0.1847.92;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\cb24db9f-0025-4577-8734-5de834e2e88c.dmp
 
Error: (03/31/2014 08:47:01 AM) (Source: Application Error) (User: )
Description: Faulting application name: SnagIt32.exe, version: 8.2.3.14, time stamp: 0x463755c2
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x72fc
Faulting application start time: 0xSnagIt32.exe0
Faulting application path: SnagIt32.exe1
Faulting module path: SnagIt32.exe2
Report Id: SnagIt32.exe3
 
Error: (03/31/2014 08:44:42 AM) (Source: Application Error) (User: )
Description: Faulting application name: SnagIt32.exe, version: 8.2.3.14, time stamp: 0x463755c2
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x70c8
Faulting application start time: 0xSnagIt32.exe0
Faulting application path: SnagIt32.exe1
Faulting module path: SnagIt32.exe2
Report Id: SnagIt32.exe3
 
Error: (03/31/2014 08:40:16 AM) (Source: Application Error) (User: )
Description: Faulting application name: Snagit32.exe, version: 11.4.2.263, time stamp: 0x5314ea73
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x7210
Faulting application start time: 0xSnagit32.exe0
Faulting application path: Snagit32.exe1
Faulting module path: Snagit32.exe2
Report Id: Snagit32.exe3
 
Error: (03/30/2014 11:07:58 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmplayer.exe, version: 12.0.7601.18150, time stamp: 0x518c6df8
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x2574
Faulting application start time: 0xwmplayer.exe0
Faulting application path: wmplayer.exe1
Faulting module path: wmplayer.exe2
Report Id: wmplayer.exe3
 
Error: (03/30/2014 11:05:35 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmplayer.exe, version: 12.0.7601.18150, time stamp: 0x518c6df8
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x1828
Faulting application start time: 0xwmplayer.exe0
Faulting application path: wmplayer.exe1
Faulting module path: wmplayer.exe2
Report Id: wmplayer.exe3
 
Error: (03/30/2014 11:05:06 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmplayer.exe, version: 12.0.7601.18150, time stamp: 0x518c6df8
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x2748
Faulting application start time: 0xwmplayer.exe0
Faulting application path: wmplayer.exe1
Faulting module path: wmplayer.exe2
Report Id: wmplayer.exe3
 
Error: (03/30/2014 09:21:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: LinkUpExt64.dll, version: 1.0.0.15, time stamp: 0x4dc333fe
Exception code: 0xc0000005
Fault offset: 0x000000000000ee62
Faulting process id: 0xdf0
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3
 
Error: (03/30/2014 07:49:51 PM) (Source: Application Error) (User: )
Description: Faulting application name: SDCleaner.exe, version: 2.1.18.110, time stamp: 0x51949f6e
Faulting module name: rtl150.bpl, version: 15.0.3953.35171, time stamp: 0x4cca139f
Exception code: 0xc0000005
Fault offset: 0x0000a116
Faulting process id: 0xed4
Faulting application start time: 0xSDCleaner.exe0
Faulting application path: SDCleaner.exe1
Faulting module path: SDCleaner.exe2
Report Id: SDCleaner.exe3
 
Error: (03/30/2014 07:28:35 PM) (Source: System Restore) (User: )
Description: The restore point selected was damaged or deleted during the restore (Windows Update).
 
 
System errors:
=============
Error: (03/31/2014 08:49:17 PM) (Source: NetBT) (User: )
Description: A duplicate name has been detected on the TCP network.  The IP address of
the computer that sent the message is in the data. Use nbtstat -n in a
command window to see which name is in the Conflict state.
 
Error: (03/31/2014 08:17:17 PM) (Source: NetBT) (User: )
Description: A duplicate name has been detected on the TCP network.  The IP address of
the computer that sent the message is in the data. Use nbtstat -n in a
command window to see which name is in the Conflict state.
 
Error: (03/31/2014 07:13:12 PM) (Source: NetBT) (User: )
Description: A duplicate name has been detected on the TCP network.  The IP address of
the computer that sent the message is in the data. Use nbtstat -n in a
command window to see which name is in the Conflict state.
 
Error: (03/31/2014 06:41:12 PM) (Source: NetBT) (User: )
Description: A duplicate name has been detected on the TCP network.  The IP address of
the computer that sent the message is in the data. Use nbtstat -n in a
command window to see which name is in the Conflict state.
 
Error: (03/31/2014 04:32:58 PM) (Source: NetBT) (User: )
Description: A duplicate name has been detected on the TCP network.  The IP address of
the computer that sent the message is in the data. Use nbtstat -n in a
command window to see which name is in the Conflict state.
 
Error: (03/31/2014 02:56:49 PM) (Source: NetBT) (User: )
Description: A duplicate name has been detected on the TCP network.  The IP address of
the computer that sent the message is in the data. Use nbtstat -n in a
command window to see which name is in the Conflict state.
 
Error: (03/31/2014 02:24:49 PM) (Source: NetBT) (User: )
Description: A duplicate name has been detected on the TCP network.  The IP address of
the computer that sent the message is in the data. Use nbtstat -n in a
command window to see which name is in the Conflict state.
 
Error: (03/31/2014 01:52:49 PM) (Source: NetBT) (User: )
Description: A duplicate name has been detected on the TCP network.  The IP address of
the computer that sent the message is in the data. Use nbtstat -n in a
command window to see which name is in the Conflict state.
 
Error: (03/31/2014 11:12:31 AM) (Source: NetBT) (User: )
Description: A duplicate name has been detected on the TCP network.  The IP address of
the computer that sent the message is in the data. Use nbtstat -n in a
command window to see which name is in the Conflict state.
 
Error: (03/31/2014 10:40:31 AM) (Source: NetBT) (User: )
Description: A duplicate name has been detected on the TCP network.  The IP address of
the computer that sent the message is in the data. Use nbtstat -n in a
command window to see which name is in the Conflict state.
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
 Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer (Version: 7.2.8)
6500_E709_eDocs (Version: 1.00.0000)
6500_E709_Help (Version: 1.00.0000)
6500_E709n (Version: 140.0.000.000)
7-Zip 9.22beta
Adobe AIR (Version: 4.0.0.1390)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Advanced SystemCare 7 (Version: 7.2.1)
Advanced Uninstaller PRO - Version 11 (Version: 11)
AMD APP SDK Runtime (Version: 2.5.732.1)
AMD Catalyst Install Manager (Version: 3.0.842.0)
AMD Media Foundation Decoders (Version: 1.0.60914.1136)
AMD Steady Video Plug-In  (Version: 1.00.0000)
AMD VISION Engine Control Center (Version: 2011.0908.1355.23115)
AndreaMosaic 3.34.0
AnswerWorks 5.0 English Runtime (Version: 5.0.7)
AOL Uninstaller (Choose which Products to Remove)
Apple Application Support (Version: 3.0.1)
Apple Mobile Device Support (Version: 7.1.1.3)
Apple Software Update (Version: 2.1.3.127)
Audacity 2.0.4 (Version: 2.0.4)
AutoHotkey 1.1.10.01 (Version: 1.1.10.01)
Backup Assistant Plus
Bejeweled 3 (Version: 2.2.0.97)
Belarc Advisor 8.4 (Version: 8.4.0.0)
Blio (Version: 3.3.9679)
Bluetooth by hp (Version: 6.3.0.8200)
Bonjour (Version: 3.0.0.10)
BotRevolt Free 1.4.3 (Version: 1.4.3)
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 140.0.000.000)
BPDSoftware_Ini (Version: 1.00.0000)
Bubble Wrap (Version: 1.0.0.0)
BufferChm (Version: 140.0.213.000)
Carbonite (Version: 5.5.0 build 3621  (Oct-10-2013))
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2011.0908.1355.23115)
Catalyst Control Center InstallProxy (Version: 2011.0908.1355.23115)
Catalyst Control Center Localization All (Version: 2011.0908.1355.23115)
CCC Help Chinese Standard (Version: 2011.0908.1354.23115)
CCC Help Chinese Traditional (Version: 2011.0908.1354.23115)
CCC Help Czech (Version: 2011.0908.1354.23115)
CCC Help Danish (Version: 2011.0908.1354.23115)
CCC Help Dutch (Version: 2011.0908.1354.23115)
CCC Help English (Version: 2011.0908.1354.23115)
CCC Help Finnish (Version: 2011.0908.1354.23115)
CCC Help French (Version: 2011.0908.1354.23115)
CCC Help German (Version: 2011.0908.1354.23115)
CCC Help Greek (Version: 2011.0908.1354.23115)
CCC Help Hungarian (Version: 2011.0908.1354.23115)
CCC Help Italian (Version: 2011.0908.1354.23115)
CCC Help Japanese (Version: 2011.0908.1354.23115)
CCC Help Korean (Version: 2011.0908.1354.23115)
CCC Help Norwegian (Version: 2011.0908.1354.23115)
CCC Help Polish (Version: 2011.0908.1354.23115)
CCC Help Portuguese (Version: 2011.0908.1354.23115)
CCC Help Russian (Version: 2011.0908.1354.23115)
CCC Help Spanish (Version: 2011.0908.1354.23115)
CCC Help Swedish (Version: 2011.0908.1354.23115)
CCC Help Thai (Version: 2011.0908.1354.23115)
CCC Help Turkish (Version: 2011.0908.1354.23115)
ccc-utility64 (Version: 2011.0908.1355.23115)
CCleaner (Version: 4.11)
Cisco Network Magic (Version: 5.5.09195.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6514.5001)
CopyTrans Suite Remove Only (Version: 2.34)
Coupon Printer for Windows (Version: 5.0.0.1)
D3DX10 (Version: 15.4.2368.0902)
DataMask by AOL (Version: 5.6.0.8734)
Destinations (Version: 130.0.0.0)
DeviceDiscovery (Version: 140.0.213.000)
DirectX for Managed Code Update (Summer 2004) (Version: 9.02.2904)
DocMgr (Version: 130.0.000.000)
DocProc (Version: 140.0.100.000)
Driver Booster (Version: 1.3)
Driver Support (Version: 8.1)
eCleaner 2.02
EmailStripper 2.2
f.lux
Facebook (Version: 1.1.0004)
Fax (Version: 140.0.213.000)
ffdshow [rev 2527] [2008-12-19] (Version: 1.0)
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GIMP 2.8.10 (Version: 2.8.10)
Google Chrome (Version: 34.0.1847.92)
Google Drive (Version: 1.14.6059.644)
Google Earth (Version: 7.1.2.2041)
Google Update Helper (Version: 1.3.23.9)
Google+ Auto Backup (Version: 1.0.21.81)
Google+ Auto Backup (Version: 1.0.24.118)
GPBaseService2 (Version: 140.0.212.000)
Hoyle Card Games (Version: 2.2.0.95)
HP Application Assistant (Version: 1.0.393.3870)
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HP Customer Experience Enhancements (Version: 6.0.1.8)
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HP Games (Version: 1.0.2.5)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP LinkUp (Version: 2.01.029)
HP Magic Canvas (Version: 5.1.15.0)
HP Magic Canvas Tutorials (Version: 5.0.0.3)
HP MovieStore (Version: 2.1.091)
HP MovieStore (Version: 2.1.21091.0)
HP Notes (Version: 5.1.4274.30382)
HP Odometer (Version: 2.10.0000)
HP Officejet 6500 E709 Series (Version: 14.0)
HP Photosmart Essential 3.5 (Version: 3.5)
HP Product Detection (Version: 11.14.0001)
HP RSS (Version: 5.1.4301.21494)
HP Setup (Version: 9.0.15130.3904)
HP Setup Manager (Version: 1.2.15145.3905)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Support Assistant (Version: 6.1.12.1)
HP Support Information (Version: 11.00.0001)
HP TouchSmart RecipeBox (Version: 3.0.3830.27730)
HP Update (Version: 5.005.000.002)
HP Vision Hardware Diagnostics (Version: 2.12.1.0)
HP Weather (Version: 5.1.4295.16450)
HPDiagnosticAlert (Version: 1.00.0000)
HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000)
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iTunes (Version: 11.1.5.5)
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JavaFX 2.1.1 (Version: 2.1.1)
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Kobo (Version: 3.6.0)
LabelPrint (Version: 2.5.4507)
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ManageMyMobile (Version: 1.0)
MarketResearch (Version: 140.0.214.000)
Memeo Instant Backup (Version: 4.60.0.7494)
Metric Converter (Version: 1.0.0.0)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Mathematics (Version: 4.0)
Microsoft Mouse and Keyboard Center (Version: 2.2.173.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft PowerPoint Viewer (Version: 14.0.7015.1000)
Microsoft Security Client (Version: 4.5.0216.0)
Microsoft Security Essentials (Version: 4.5.216.0)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
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Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Web Publishing Wizard 1.52
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Mozilla Firefox 28.0 (x86 en-US) (Version: 28.0)
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MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MunSoft Data Recovery Suite (Version: 2.0)
Music Manager
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Network Magic (Version: 5.5.9195.0)
Network64 (Version: 140.0.215.000)
Network64 (Version: 140.0.221.000)
OCR Software by I.R.I.S. 14.0 (Version: 14.0)
opensource (Version: 1.0.14960.3876)
Palm Desktop by ACCESS (Version: 6.4.0.0)
PDF Architect (Version: 1.1.83.9982)
PDF Complete Special Edition (Version: 4.0.65)
PDF Creator
PDFCreator (Version: 1.7.1)
Photo Transfer App (Version: 2.0.0)
PhotoScape
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Power2Go (Version: 6.1.5705)
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PrintMaster
ProductContext (Version: 140.0.000.000)
Pure Networks Platform (Version: 11.2.09195.1)
Quicken 2010 (Version: 19.1.1.27)
Quicken 2013 (Version: 22.1.12.7)
QuickTime 7 (Version: 7.75.80.95)
Realtek High Definition Audio Driver (Version: 6.0.1.7161)
Recovery Manager (Version: 5.5.0.4424)
Remo Recover for Android (Version: 2.0.0.9)
Remote Graphics Receiver (Version: 5.4.5)
RoboForm 7-9-5-5 (All Users) (Version: 7-9-5-5)
Scan (Version: 140.0.167.000)
Scanning Suite
SeaTools for Windows (Version: 1.2.0.6)
SentryBay Update Helper (Version: 1.0.0.7621)
Shockwave
Skype Click to Call (Version: 7.1.15383.6004)
Skype™ 6.14 (Version: 6.14.104)
SlimComputer (Version: 1.3.28413)
Smart Defrag 3 (Version: 3.1)
SmartWebPrinting (Version: 140.0.213.000)
Snagit 11 (Version: 11.4.0)
SnagIt 8 (Version: 8.2.3)
SoftPerfect WiFi Guard version 1.0.4 (Version: 1.0.4)
Software Informer 1.3
SolutionCenter (Version: 140.0.214.000)
Spot (Version: 1.0.0.0)
Spybot - Search & Destroy (Version: 2.1.21)
Status (Version: 140.0.256.000)
Surf Anonymous Free (Version: 2.3.5.8)
Surfing Protection (Version: 1.0)
Syncios version 3.0.6 (Version: 3.0.6)
TeamViewer 9 (Version: 9.0.24732)
Toolbox (Version: 140.0.428.000)
TopWinPrio (Version: 1.0.0)
TrayApp (Version: 140.0.213.000)
TSHostedAppLauncher (Version: 5.1.15.0)
UnfriendApp (Version: 2.5.65)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update Installer for WildTangent Games App
Verizon Mobile Broadband Drivers (Version: 3.13.008.003.14)
Verizon Wireless USB551L Firmware Updates (Version: 1.0.3)
Video Download Capture V4.8.2 (Version: 4.8.2)
Viewpoint Media Player
VZAccess Manager (Version: 7.7.1.1)
WebReg (Version: 140.0.213.017)
WildTangent Games App (HP Games) (Version: 4.0.5.32)
Windows Driver Package - FTDI CDM Driver Package (07/12/2010 2.08.02) (Version: 07/12/2010 2.08.02)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 4.20 (32-bit) (Version: 4.20.0)
WinX DVD Ripper Platinum 7.5.4
WModem Driver Installer (Version: 2.0.6.9)
Zinio Reader 4 (Version: 4.2.4164)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 73%
Total physical RAM: 7666.85 MB
Available physical RAM: 2019.88 MB
Total Pagefile: 15331.88 MB
Available Pagefile: 8602.46 MB
Total Virtual: 4095.88 MB
Available Virtual: 3950.65 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:1380.36 GB) (Free:988.31 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:16.8 GB) (Free:2.07 GB) NTFS
8 Drive j: (Expansion Drive) (Fixed) (Total:931.51 GB) (Free:359.89 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JOHN-HP
 
Administrator            Guest                    HP_Administrator         
John                     
 
 
**** End of log ****


#4 spohnj

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Posted 31 March 2014 - 11:16 PM

http://speccy.piriform.com/results/wM4mj4oh0VKEsRzzPJ1Do86



#5 spohnj

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Posted 03 April 2014 - 02:50 AM

Hello, thanks for your help.  I believe that I have posted what you have asked for.  Please let me know if you need anything else as I can't wait to get my problem resolved!



#6 hamluis

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Posted 03 April 2014 - 11:51 AM

"A duplicate name has been detected on the TCP network.  The IP address of the computer that sent the message is in the data."

 

I've not seen these errors before on any system and I can't attempt to understand/explain them.

 

Moving topic to Am I Infected where the more knowledgeable may take a look.

 

Louis



#7 noknojon

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Posted 11 April 2014 - 08:17 PM

Sorry that nobody replied to you, but the scan results may have confused some people.

After reading your reports I do not think this is Infection Related, but a failing internal device.

 

You list 2 Hard Drives in the Speccy report =>
ST1500DL 003-9VT16L SATA Disk Device and Seagate Desktop USB Device

The Seagate device has this warning even though the temperature is listed as Good.
Status: Warning - Temperature: 38 °C

 

This shows that in some way that HDD is Corrupted or Failing.

 

As I am not a Hardware advisor, but more into Software, I am not able to find the exact problem.

Ask in the Hardware area for diagnostics for this HDD as I have no links.

 

I can tell you this This drive is failing, so you need to take all data and save it elsewhere.
After that, follow any advice given in the Hardware support area.






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