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Hard reset needed after every shutdown


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#1 Blufx

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Posted 30 March 2014 - 09:17 PM

I have an HP DV6000 (Rx950AV). Recently, each time I shut it down, it will not start back up unless I remove the battery, unplug the power and hold the power button down. Reinstall the battery and plug in. Then it starts fine.

It's running

Windows 7 32bit.

AMD dual core@2GHz

4Gb ddr2

nVidia graphics.

 

Any ideas?


Looking back....I should have been a lot more specific when I said I wanted to be somebody.albertavatar.jpg


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#2 zingo156

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Posted 31 March 2014 - 08:33 AM

Try running the computer with the battery left out. I have seen bad batteries cause this problem.


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#3 Blufx

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Posted 31 March 2014 - 11:57 AM

Thanks, I tried that. Although the battery needs replacing, it's not the cause of the problem.


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#4 zingo156

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Posted 31 March 2014 - 12:01 PM

When you say it will not start back up, do any lights come on?

 

You could try to re-seat the ram, or use 1 stick in 1 slot if you have 2 sticks. Sometimes bad ram or other components can cause a post fault.

 

The DV series did have frequent chipset problems. My next guess might be chipset failure, I have seen quite a few start acting up and then fail suddenly.


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#5 Blufx

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Posted 31 March 2014 - 12:09 PM

Only the light on the charge port, not the one on front. What I have noticed, the light on my USB flash drive comes on when I push the power button, but nothing else.


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#6 zingo156

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Posted 31 March 2014 - 12:43 PM

Does the fan turn or does it make any sound? If you have anything extra plugged into the usb ports, mice, keyboards, etc, try without those if you have not already.


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#7 Blufx

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Posted 31 March 2014 - 01:23 PM

No, the fan or nothing worked until a hard reset. reseating the ram did nothing either. On to bios now.

I didn't mention I have Win 7 on here, which isn't on the list of OS's on the driver page. And this laptop I rescued from the bone yard by having the GPU re flowed. When I put it together, it wouldn't recognize the WiFi card (which was the only one on hand at that time), so I had one of the geeks at bios-mods.com remove the WiFi whitelist from the bios. Now it will recognize any WiFi card. I'll have to see if there is a newer bios, and if so, have it edited.  That said, there's no newer bios, and re flashing with the modified bios cured it.

 

Mark it solved!!!

 

Thanks for the input


Looking back....I should have been a lot more specific when I said I wanted to be somebody.albertavatar.jpg


#8 zingo156

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Posted 31 March 2014 - 01:50 PM

Good to hear you solved it. Those older hp's were picky about what wifi card they would work with. Usually if a compatible wifi card could not be found, I would use a usb wifi adapter. The new ones are tiny and have great signal strenth.


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#9 Blufx

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Posted 03 April 2014 - 07:54 PM

I'm baaaaack!!!!

I spoke too soon when I said it was fixed. After flashing the bios, the computer shut down on its' own. I hit the power button and it started . I thought it was fixed until the next shut down. Just like it was before. Ihave to pull the battery, power cord, and hold the switch for a second, then plug it back in and it will start. Open to ideas.


Looking back....I should have been a lot more specific when I said I wanted to be somebody.albertavatar.jpg


#10 zingo156

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Posted 04 April 2014 - 07:37 AM

It may be overheating: dust the computer out with canned air or an air compressor by blowing through the intake and exhaust. I can check the temperatures for you if you can get into windows long enough to run speccy while your at it you might as well run who crashed as well the instructions for both are below:

 

  • Go to Piriform's website, and click the big download.png button.
     
  • Next, click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.
     
  • You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
     
  • After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
     
  • Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
    p22004369.gif
  • Now, at the top, click File > Publish Snapshot
  • You will see the following prompt:
    p22004371.gif
  • Click Yes > then Copy to Clipboard
    p22004372.gif
  • Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.
  • Congrats! You have just posted your specs!

 

We need to analyze your operating system's crash dump files to further diagnose what could possibly be crashing your computer system.

Please download Who Crashed? and save it to your desktop.

Double click whocrashedSetup.exe and choose Run

On Windows Vista, 7, 8 and 8.1 machines, when User Account Control asks if you wish to install this program, say YES to install the program on your computer.

Program can also be installed by right click and choosing Run As An Administrator.

On the next screen choose Next and accept the agreement.

Install the program in it's default location C:\Program Files\WhoCrashed (If your primary drive is different from C:, choose your primary drive.)

Choose Next and allow program to create a Start Menu Folder called WhoCrashed and click Next.

Allow program to create desktop icon and click Next.

Now Click Install.

Once the program is installed on your computer system, look for the WhoCrashed icon.png desktop Icon and double click it.

Accept the User Account Control request and the program will open on your screen and should look something like this.

whocrashed.png

Next, Click the Analyze button. analyze.png

An Information Window should appear on your screen prompting you to scroll down your screen.

If a report was generated we would like to have a look at this report.

To do this, click File analyze.png and then choose Export.

Save as WhoCrashedOutput.htm to your desktop.

Open WhoCrashedOutput.htm and copy and paste all of the contents from System Information (local) and Crash Dump Analysis and the Conclusion into your next reply.
 


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#11 Blufx

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Posted 04 April 2014 - 07:50 AM

@ zingo156,

I do appreaciate all that, but getting it to run isn't the problem. Starting it with a hard reset is. Once started, It will run 24/7 without a glitch. Over heating was the problem when I aquired it. I had the GPU re balled, and shimmed the heatsink with copper. Runs very cool now


Looking back....I should have been a lot more specific when I said I wanted to be somebody.albertavatar.jpg


#12 zingo156

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Posted 04 April 2014 - 08:06 AM

I would recommend you run the who crashed program from the instructions above, if there is a crash dump it might point toward the hardware causing the shutdown/crash you had.


Edited by zingo156, 04 April 2014 - 08:07 AM.

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#13 Blufx

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Posted 04 April 2014 - 08:07 AM

I'll try it and post back in a little while.


Looking back....I should have been a lot more specific when I said I wanted to be somebody.albertavatar.jpg


#14 Blufx

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Posted 04 April 2014 - 08:17 AM

Crash dumps enabled, but none found.


Looking back....I should have been a lot more specific when I said I wanted to be somebody.albertavatar.jpg


#15 zingo156

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Posted 04 April 2014 - 09:10 AM

The next step I would take would be to boot to a linux distro something like Mint: http://www.linuxmint.com/download.php

See if after a shutdown with linux the same issue happens.

 

If it does, my next step would be: start removing all non essential hardware (will require taking the computer apart) hard drive, wireless card, keyboard, touchpad, webcam, etc. Then use a usb keyboard (if you do not have one, use the built in keyboard) and boot to linux again, shutdown and try to power on. It could be any hardware device causing the computer to fail to power on. I suspect it is a mainboard issue, but it could just as easily be another component...

 

If you remove all of the hardware except: cpu, cpu cooler/fan, ram, built in monitor, and the power cord (leave the battery out), and you still have problems getting it to power on, something with the remianing components has a problem.


Edited by zingo156, 06 April 2014 - 11:06 AM.

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