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Need help with blue screen at startup!


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#1 Dani44

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Posted 30 March 2014 - 04:46 PM

We have had a blue screen upon startup for over a week on our computer.  We think it is caused by the removal of a driver or a windows update.  This is the statement we get....

A problem has been detected and Windows has been shut down to prevent damage to your computer.  Here is the technical info:  STOP:  0X0000007B (0XFFFFF880009A9928, 0XFFFFFFFFC0000034, 0X0000000000000000, 0X0000000000000000)

 

There was an automatic update which was downloaded before the crash.  But.... before the windows update, my husband deleted a driver (from a backup drive) because it was continuously asking to have an update downloaded. 

 

If you can help guide us through this, we would be so thankful!

 

Thanks,

Danielle



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#2 OldPhil

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Posted 30 March 2014 - 06:05 PM

You can try going into the menu and selecting windows update, it will check to see what may be needed.  Just download the priority ones, you can go back for the others if you have the need.  It may or may not help but can't hurt.


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#3 Dani44

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Posted 30 March 2014 - 08:08 PM

Hi, thanks for responding.  We are unable to go to menu or anything except Recovery Manager and from there I am able to use Ctl D to get a prompt and type Notepad to open the drives. C, D, F, X.   C, D (OS), f Recovery, x Boot.  How should we procede?

thanks






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