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Driver Power State Issues


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10 replies to this topic

#1 vilzii

vilzii

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Posted 29 March 2014 - 01:57 PM

Mod Edit:  Split from http://www.bleepingcomputer.com/forums/t/514326/bsod-post-windows-81-update-and-driver-issues/ - Hamluis.

 

Hey

I am having a similar problem regarding the windows 8.1

Whenever i try to shut down or make my laptop to sleep it simply does not turns off. and after sometime the BSOD appears stating different reasons like DRIVER_POWER_STATE_FAILURE and some more.

i saw a previous post and tried to follow the steps u asked.

here's my speccy link

 

http://speccy.piriform.com/results/Qu8S1paqRIp6WSfbQkoWtGn

 

My computer model is DELL Inspiron 15R 5520

 

And here's my mini toolbox results:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by VISHAL (administrator) on 30-03-2014 at 00:15:18
Running from "C:\Users\VISHAL\Downloads\Programs"
Microsoft Windows 8.1 Pro  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/29/2014 11:43:08 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to poke open firewall
 
Error: (03/29/2014 09:47:56 PM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume Local disc (C:) was not optimised because an error was encountered: The parameter is incorrect. (0x80070057)
 
Error: (03/29/2014 09:23:20 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client has failed to start
 
Error: (03/29/2014 02:19:54 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (03/28/2014 01:57:46 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to poke open firewall
 
Error: (03/28/2014 01:28:45 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (03/28/2014 01:16:20 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client has failed to start
 
Error: (03/27/2014 01:16:43 PM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume Local disc (C:) was not optimised because an error was encountered: The parameter is incorrect. (0x80070057)
 
Error: (03/27/2014 01:04:12 PM) (Source: Application Error) (User: )
Description: Faulting application name: BTWUIExt.exe, version: 12.0.0.3900, time stamp: 0x508ec1e7
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16496, time stamp: 0x52b3f283
Exception code: 0xe0434352
Fault offset: 0x0000000000005a88
Faulting process ID: 0xc64
Faulting application start time: 0xBTWUIExt.exe0
Faulting application path: BTWUIExt.exe1
Faulting module path: BTWUIExt.exe2
Report ID: BTWUIExt.exe3
Faulting package full name: BTWUIExt.exe4
Faulting package-relative application ID: BTWUIExt.exe5
 
Error: (03/27/2014 01:04:11 PM) (Source: .NET Runtime) (User: )
Description: Application: BTWUIExt.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.InvalidOperationException
Stack:
   at System.Windows.Application.GetResourcePackage(System.Uri)
   at System.Windows.Application.LoadComponent(System.Object, System.Uri)
   at BTWUIExt.UIMessage..ctor(System.Windows.MessageBoxButton, System.String, System.String, Int32)
   at BTWUIExt.App.ShowMessage(System.Windows.Window, System.String, System.String, System.Windows.MessageBoxButton, Int32)
   at BTWUIExt.App.ShowMessage(System.Windows.Window, System.String, System.String, System.Windows.MessageBoxButton)
   at BTWUIExt.mainWindow.onClickDialNumber(System.Object, System.Windows.RoutedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
   at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
   at System.Windows.Controls.Button.OnClick()
   at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(System.Windows.Input.MouseButtonEventArgs)
   at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
   at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
   at System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)
   at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
   at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
   at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
   at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)
   at System.Windows.Input.InputManager.ProcessStagingArea()
   at System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)
   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)
   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)
   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run()
   at BTWUIExt.App.Main()
 
 
System errors:
=============
Error: (03/30/2014 00:10:30 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR13.
 
Error: (03/29/2014 11:51:00 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WSearch service.
 
Error: (03/29/2014 11:50:50 PM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR11.
 
Error: (03/29/2014 09:23:43 PM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service depends on the BlueStacks Hypervisor service which failed to start because of the following error: 
%%2
 
Error: (03/29/2014 09:23:42 PM) (Source: Service Control Manager) (User: )
Description: The Photon Plus. OUC service failed to start due to the following error: 
%%1053
 
Error: (03/29/2014 09:23:42 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Photon Plus. OUC service to connect.
 
Error: (03/29/2014 09:23:31 PM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Hypervisor service failed to start due to the following error: 
%%2
 
Error: (03/29/2014 09:23:12 PM) (Source: Microsoft-Windows-Directory-Services-SAM) (User: NT AUTHORITY)
Description: The password notification DLL FAPassSync failed to load with error 126. Please verify that the notification DLL path defined in the registry, HKLM\System\CurrentControlSet\Control\Lsa\Notification Packages, refers to a correct and absolute path (<drive>:\<path>\<filename>.<ext>) and not a relative or invalid path. If the DLL path is correct, please validate that any supporting files are located in the same directory, and that the system account has read access to both the DLL path and any supporting files.  Contact the provider of the notification DLL for additional support. Further details can be found on the web at http://go.microsoft.com/fwlink/?LinkId=245898.
 
Error: (03/29/2014 09:23:17 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 21:21:41 on ?29/?03/?2014 was unexpected.
 
Error: (03/29/2014 02:29:55 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WSearch service.
 
 
Microsoft Office Sessions:
=========================
Error: (03/29/2014 11:43:08 PM) (Source: Steam Client Service)(User: )
Description: Failed to poke open firewall
 
Error: (03/29/2014 09:47:56 PM) (Source: Microsoft-Windows-Defrag)(User: )
Description: Local disc (C:)The parameter is incorrect. (0x80070057)
 
Error: (03/29/2014 09:23:20 PM) (Source: ATIeRecord)(User: )
Description: 
 
Error: (03/29/2014 02:19:54 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (03/28/2014 01:57:46 PM) (Source: Steam Client Service)(User: )
Description: Failed to poke open firewall
 
Error: (03/28/2014 01:28:45 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (03/28/2014 01:16:20 PM) (Source: ATIeRecord)(User: )
Description: 
 
Error: (03/27/2014 01:16:43 PM) (Source: Microsoft-Windows-Defrag)(User: )
Description: Local disc (C:)The parameter is incorrect. (0x80070057)
 
Error: (03/27/2014 01:04:12 PM) (Source: Application Error)(User: )
Description: BTWUIExt.exe12.0.0.3900508ec1e7KERNELBASE.dll6.3.9600.1649652b3f283e04343520000000000005a88c6401cf498d37b02d0fC:\Program Files\WIDCOMM\Bluetooth Software\BTWUIExt.exeC:\WINDOWS\system32\KERNELBASE.dll3059b8fe-b582-11e3-bf68-c01885c1a1f4
 
Error: (03/27/2014 01:04:11 PM) (Source: .NET Runtime)(User: )
Description: Application: BTWUIExt.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.InvalidOperationException
Stack:
   at System.Windows.Application.GetResourcePackage(System.Uri)
   at System.Windows.Application.LoadComponent(System.Object, System.Uri)
   at BTWUIExt.UIMessage..ctor(System.Windows.MessageBoxButton, System.String, System.String, Int32)
   at BTWUIExt.App.ShowMessage(System.Windows.Window, System.String, System.String, System.Windows.MessageBoxButton, Int32)
   at BTWUIExt.App.ShowMessage(System.Windows.Window, System.String, System.String, System.Windows.MessageBoxButton)
   at BTWUIExt.mainWindow.onClickDialNumber(System.Object, System.Windows.RoutedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
   at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
   at System.Windows.Controls.Button.OnClick()
   at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(System.Windows.Input.MouseButtonEventArgs)
   at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
   at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
   at System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)
   at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
   at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
   at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
   at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)
   at System.Windows.Input.InputManager.ProcessStagingArea()
   at System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)
   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)
   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)
   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run()
   at BTWUIExt.App.Main()
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-03-26 18:05:28.492
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-03-26 18:05:28.352
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-03-26 18:04:42.168
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-03-26 18:04:42.106
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-03-26 18:04:41.762
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-03-26 18:04:41.621
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-03-26 18:04:41.450
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-03-26 18:04:41.340
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-03-26 18:04:41.153
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-03-26 18:04:41.028
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
Adobe AIR (Version: 2.6.0.19120)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Advanced Audio FX Engine (Version: 1.12.05)
airtel (Version: 21.005.22.01.284)
AMD Accelerated Video Transcoding (Version: 13.15.100.30819)
AMD Catalyst Control Center (Version: 2013.0819.1344.22803)
AMD Catalyst Install Manager (Version: 8.0.915.0)
BitTorrent (Version: 7.7.0)
BlueStacks App Player (Version: 0.7.17.916)
BlueStacks Notification Center (Version: 0.7.17.916)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center InstallProxy (Version: 2013.0819.1344.22803)
Catalyst Control Center Localization All (Version: 2013.0819.1344.22803)
Catalyst Control Center Profiles Mobile (Version: 2013.0819.1344.22803)
CCC Help Chinese Standard (Version: 2013.0819.1343.22803)
CCC Help Chinese Traditional (Version: 2013.0819.1343.22803)
CCC Help Danish (Version: 2013.0819.1343.22803)
CCC Help Dutch (Version: 2013.0819.1343.22803)
CCC Help English (Version: 2013.0819.1343.22803)
CCC Help Finnish (Version: 2013.0819.1343.22803)
CCC Help French (Version: 2013.0819.1343.22803)
CCC Help German (Version: 2013.0819.1343.22803)
CCC Help Italian (Version: 2013.0819.1343.22803)
CCC Help Japanese (Version: 2013.0819.1343.22803)
CCC Help Korean (Version: 2013.0819.1343.22803)
CCC Help Norwegian (Version: 2013.0819.1343.22803)
CCC Help Portuguese (Version: 2013.0819.1343.22803)
CCC Help Russian (Version: 2013.0819.1343.22803)
CCC Help Spanish (Version: 2013.0819.1343.22803)
CCC Help Swedish (Version: 2013.0819.1343.22803)
ccc-utility64 (Version: 2013.0819.1344.22803)
Dassault Systemes Software Prerequisites x86-x64 (Version: 8.1.3)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell Digital Delivery (Version: 2.8.1000.0)
Dell System Detect (Version: 5.4.0.4)
Dell Touchpad (Version: 10.3.2.2)
Dell Webcam Central (Version: 2.00.33)
DW WLAN Card Utility (Version: 6.30.59.74)
Google Chrome (Version: 33.0.1750.154)
Google Update Helper (Version: 1.3.23.0)
Google+ Auto Backup (Version: 1.0.21.81)
Google+ Auto Backup (Version: 1.0.24.118)
Hitman Absolution version 5.1 (Version: 5.1)
Intel® Control Center (Version: 1.2.1.1011)
Intel® Management Engine Components (Version: 9.5.14.1724)
Intel® Rapid Storage Technology (Version: 11.7.0.1013)
Intel® Turbo Boost Technology Monitor 2.0 (Version: 2.1.23.0)
Intel® Trusted Connect Service Client (Version: 1.28.487.1)
Internet Download Manager
Microsoft Games for Windows 8 x64 (Version: 1.2)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.4734.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Mobogenie
Photon Plus (Version: 21.005.22.23.628)
Picasa 3 (Version: 3.9)
PX Profile Update (Version: 1.00.1.)
Quickset64 (Version: 10.15.017)
Realtek Card Reader (Version: 6.2.9200.39052)
Realtek Ethernet Controller All-In-One Windows Driver (Version: 8.2.504.2012)
Realtek USB 2.0 Card Reader (Version: 6.2.8400.39034)
Sleeping Dogs
Speccy (Version: 1.25)
TurboC++ for Windows 3.8.0.1m_r (Version: 3.8.0.1m_r)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
VBA (3821b) (Version: 6.01.00.1234)
Virtua Tennis™ 2009 (Version: 1.00.0000)
WIDCOMM Bluetooth Software (Version: 12.0.0.3900)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 43%
Total physical RAM: 3971.35 MB
Available physical RAM: 2227.82 MB
Total Pagefile: 8067.35 MB
Available Pagefile: 5628.25 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.71 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Local disc) (Fixed) (Total:135.57 GB) (Free:76.17 GB) NTFS
2 Drive d: (Vilzii) (Fixed) (Total:316.34 GB) (Free:32.58 GB) NTFS
5 Drive g: (Airtel) (CDROM) (Total:0.02 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
 
User accounts for \\PIKACHU
 
Administrator            Guest                    VISHAL                   
 
========================= Minidump Files ==================================
 
 
**** End of log ****

Edited by hamluis, 30 March 2014 - 09:09 AM.
PM sent new OP - Hamluis.


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#2 vilzii

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Posted 29 March 2014 - 02:43 PM

And here's my minidump files list

 

http://www.mediafire.com/download/opn5ffzdav4q2dg/Minidump.zip



#3 Anshad Edavana

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Posted 31 March 2014 - 11:41 AM

Hi

 

As the first step, please follow the below instructions.

 

:step1:  Make sure Driver Verifier is disabled.

 

Open an elevated command prompt by following http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/.

 

Then enter the command Verifier /reset and reboot the machine. Open command prompt again and enter Verifier /query and you should receive the message "No drivers are currently verified".

 

:step2: Update Ethernet and WiFi drivers.

 

First uninstall Realtek Ethernet Controller All-In-One Windows Driver DW WLAN Card Utility  and WIDCOMM Bluetooth Software . Then download and install the updates from the below links.

 

WiFi : http://downloads-us.dell.com/FOLDER01254899M/2/DW1704_W7_A03_setup-MKX3F_ZPE.exe

 

LAN : http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

 

          ( Win8 and Win8.1 auto installation program )

 

If the BSOD continues, please upload the latest crash dumps with next reply.



#4 vilzii

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Posted 02 April 2014 - 12:07 PM

Hi

I've done all what you said and it seems the BSOD screen is not appearing now.

But the wifi driver  http://downloads-us.dell.com/FOLDER01254899M/2/DW1704_W7_A03_setup-MKX3F_ZPE.exe you asked to install isn't compatible after the installation in my PC.

Please suggest a compatible wifi driver.

Thank you.



#5 Anshad Edavana

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Posted 02 April 2014 - 12:39 PM

Hi

 

Please try these driver - http://ftp.dell.com/FOLDER01201098M/1/Network_Driver_HXTD9_WN_6.30.59.74_A02.EXE

 

The download link is from your machines driver support page http://ftp.dell.com/Pages/Drivers/inspiron-15r-5520.html

 

 

 

Dell WiFi + BT Driver
This package provides the driver for Dell Wireless 1704 and BT 4.0+HS and is supported on Inspiron 5520, 5525, 7520 and Vostro 3560 running the following Windows operating systems: Windows 8


#6 vilzii

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Posted 02 April 2014 - 12:42 PM

Is it compatible with the windows 8.1 operating system running in my laptop too?

I hope.

 

And should i uninstall the previously installed wifi you suggested which isn't compatible?


Edited by vilzii, 02 April 2014 - 12:44 PM.


#7 Anshad Edavana

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Posted 02 April 2014 - 01:15 PM

 

 

And should i uninstall the previously installed wifi you suggested which isn't compatible?

 

If it is not compatible, it won't even install in your system. 



#8 Anshad Edavana

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Posted 02 April 2014 - 01:20 PM

Hi

 

Actually there seems to be a Windows 8.1 specific driver.

 

http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-15r-5520?driverId=K1HGN&osCode=WB64A&fileId=3285732043&languageCode=EN&categoryId=NI

 

DW1704_W8.1_A00_Setup-K1HGN_ZPE.exe )

 

Sorry for the confusion. Please uninstall any WiFi driver previously installed before running the setup.



#9 vilzii

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Posted 02 April 2014 - 01:24 PM

That wifi software did install and after the installation it said "This software has compatibilty issues".

 

Neways, I am finally going to install this.

 

http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-15r-5520?driverId=K1HGN&osCode=WB64A&fileId=3285732043&languageCode=EN&categoryId=NI

 

Hope it works.

Thank you.



#10 Anshad Edavana

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Posted 02 April 2014 - 01:47 PM

Yep, it's my fault to post the wrong download link  :axe: .  Please uninstall the previous 8.0 driver before installing the 8.1 specific one.



#11 vilzii

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Posted 03 April 2014 - 12:47 PM

I downloaded and installed the wifi driver you mentioned and it is working just fine.

It seems my laptop is back to its normal state. No BSOD no prolonged booting no hang up.

Thank you so much for your support.  :)






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