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Trying unsuccessfully to run Farbar to remedy black screen blinking cursor


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#1 boatscribe

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Posted 29 March 2014 - 05:50 PM

My Computer won't reboot and after doing all the usual troubleshooting steps like resetting the CMOS by doing the jumper pin thing and running all the diagnostic programs I could access (I can't get  into safe mode or do a system restore). I've been trying to run Farbar FRST64.exe, which I have on a thumbdrive and get the error: FRST.exe is not recognized as an internal or external command, operable program or batch file. I have Windows 7 Home Premium, which I believe is a 64-bit program. I also tried frst.exe and got the error: The subsystem needed to support the image type is not present. . I also have jrt.txt on the thumbdrive.  When I go to command prompt I see x:\windows\system32>_ 

Help! I checked the forum and didn't see a remedy.

Alan   


Edited by boatscribe, 29 March 2014 - 07:37 PM.


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#2 hamluis

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Posted 29 March 2014 - 06:27 PM

FRST is a tool used in malware situations.  Are you infected?

 

Louis



#3 boatscribe

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Posted 29 March 2014 - 06:34 PM

I am not sure. I've seen posts elsewhere that say Farbar can fix that issue. I've tried just about everything else. 


Edited by boatscribe, 29 March 2014 - 10:09 PM.


#4 boatscribe

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Posted 29 March 2014 - 06:52 PM

x


Edited by boatscribe, 29 March 2014 - 10:13 PM.


#5 boatscribe

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Posted 29 March 2014 - 07:02 PM

x


Edited by boatscribe, 29 March 2014 - 10:14 PM.


#6 hamluis

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Posted 29 March 2014 - 07:17 PM

Moved topic to Am I Infected.
 

Louis



#7 Elise

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Posted 30 March 2014 - 01:31 PM

Can you tell me what exactly happened before this issue started? Any information may prove helpful.

 

Also, if you execute frst64.exe, you need to type frst64.exe, not frst.exe, are you sure you typed the file name correctly?


regards, Elise


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#8 boatscribe

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Posted 30 March 2014 - 01:51 PM

Hi Elise,

I tried frst64.exe first and when it didn't work I tried frst.exe. The only thing that was different in my routine is I upgraded to Advanced System Care PRO.


Edited by boatscribe, 30 March 2014 - 03:09 PM.


#9 Elise

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Posted 31 March 2014 - 02:27 AM

In that case I suggest in the Recovery Environment, you select System Restore and restore the computer to the restore point that was made before you installed that.


regards, Elise


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#10 boatscribe

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Posted 31 March 2014 - 04:02 AM

Hi Elise,

System restore was one of the first things I tried. No success.



#11 Elise

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Posted 31 March 2014 - 07:21 AM

Can you tell me what the error was you got?

 

What about Startup Repair (also if you go tan error there, what was it?)


regards, Elise


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#12 boatscribe

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Posted 31 March 2014 - 08:47 AM

Hi Elise, I have tried all of the windows "fixes" without success. There is no error code, just a failure to boot and a blinking cursor on a black screen. What I'm really interested is how to get Farbar to work. I have posted the error codes I got on that.

Alan



#13 Elise

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Posted 31 March 2014 - 10:38 AM

The error you get indicates the file is not present or not spelled correctly. HOwever, its very unlikely FRST will help you if there is no malware on the system.

 

What is the drive letter of your flashdrive in the recovery environment?


regards, Elise


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#14 boatscribe

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Posted 31 March 2014 - 11:36 AM

It's listed as the K drive. I'm thinking this problem could be malware related.

I ordered a recovery program (EasyRE Recovery) that I am going to try later today and will let you know if that's successful.

Alan 



#15 Elise

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Posted 31 March 2014 - 12:25 PM

Okay, please let me know.

 

If you type k: and press enter, then type dir and press enter, do you see frst.exe listed on the k drive?


regards, Elise


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