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Not Getting The Speed I Pay For?


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#1 Robert Sukovich

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Posted 29 March 2014 - 02:02 PM

Greetings.  Re: Two computers. One with Windows 7 O/S and the other with Vista O/S. Both are hardwired to a wireless router. After years of acceptable performance with our provider, we, about a week ago ran into a very slow performance on both computers. My internet speeds, according to the internet provider are supposed to be: Ping; 0 , Dowload Speed: 1.00 and Upload Speed .51. Over a period of a couple of days and many speed readings, I got a Ping range of: 1477 to 24 ms. The dowoload: from .18 up to 1.03 mbps and the Upload from: .00 up to .40 mbps. There is no consistency. I have communicated both with the internet provider and the router people and the result is that a service call was made by the internet provider this a.m. (3/29/14) The Tech checked the outside wiring and installed a replacement modem. Initially, the computers were running satisfactorily and just moments ago, I again noticed a slow down in the performance. I did a speed check and again, found the performance well; below the standard that I am paying for. I wish to point out that during the call to the internet provider it was suggested to upgrade the speed for another 5-6 dollars a month and during the service call, the tech mentioned that with today's internet "traffic" my current speed won't do the job. Now here I am thinking that if the can give me what I'm paying for I will be happy because my units "thrive" on that but if they can't do that, what guarantee do I have that if I upgrade it will work. I invite your input.


Edited by hamluis, 05 April 2014 - 03:55 PM.
Moved from Win 7 to Networking - Hamluis.


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#2 OldPhil

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Posted 29 March 2014 - 02:24 PM

I would re boot the modem, leave it off at least one minute.  If the speed returns watch for it to slow again, I suspect some companies may trigger slower speeds to encourage users to up grade.


Honesty & Integrity Above All!


#3 dicke

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Posted 30 March 2014 - 02:12 PM

Hi,

Even if the provider isn't doing anything specific to slow your connection the slower speed will have a lower priority and therefore get bumped as connections [faster] with a higher priority submit traffic.

I see much the same thing during times of expected high traffic. My upgrade to a higher speed comes at a higher price which I can't justify.

Until it becomes intolerable, stay well and surf safe 


Stay well and surf safe [stay protected]

Dick E


#4 jfruch1

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Posted 05 April 2014 - 06:40 PM

Went through a similar situation several months back.  My internet speed dropped and lo and behold I start getting phone calls from my provider about how great a deal they can give me for a higher internet speed - now tell me that wasn't planned!!!  I told them forget it, and 'by the way', they can stop throttling my internet speed because I'm no idiot!  Guess what?  Within a few hours my speed was back up where it should be.



#5 dicke

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Posted 05 April 2014 - 07:22 PM

It's not a perfect world, I'm not surprised

Stay well and surf safe


Stay well and surf safe [stay protected]

Dick E





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