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read minidump files


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#1 the doctor

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Posted 29 March 2014 - 11:32 AM

My computer running Windows 7 Pro 64 bit has crashed three time this month....no blue screen...just shuts off....I have three minidump files but don't know how to read them. Help please.

In trying to attach the files, I get the following message:Error You aren't permitted to upload this kind of file



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#2 dls62

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Posted 29 March 2014 - 11:40 AM

You will need to place the minidump files into a zip file and attach that (More Reply Options > Choose Files ...).

 



#3 the doctor

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Posted 29 March 2014 - 11:53 AM

here is the minidump folder zipped with three dump files inside.

Attached Files



#4 the doctor

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Posted 29 March 2014 - 12:06 PM

After the crash and reboot I received the message "Windows has recovered from an unexpected shutdown." Attached are the reported details.

Attached Files



#5 dls62

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Posted 29 March 2014 - 12:12 PM

On Sat 29/03/2014 15:05:13 your computer crashed
crash dump file: 032914-47377-01.dmp
uptime: 16 days, 07:46:13
This was probably caused by the following module: igdkmd64.sys (0xFFFFF88004429CB0)
Bugcheck code: 0x116 (0xFFFFFA8002DE6230, 0xFFFFF88004429CB0, 0x0, 0x2)
Error: VIDEO_TDR_ERROR

Stack Text
nt!KeBugCheckEx+0x0
dxgkrnl!TdrBugcheckOnTimeout+0xEC
dxgkrnl!TdrIsRecoveryRequired+0x1A2
dxgmms1!VidSchiReportHwHang+0x40B
dxgmms1!VidSchiCheckHwProgress+0x71
dxgmms1!VidSchiWaitForSchedulerEvents+0x1FB
dxgmms1!VidSchiScheduleCommandToRun+0x1DA
dxgmms1!VidSchiWorkerThread+0xBA
nt!PspSystemThreadStartup+0x5A
nt!KxStartSystemThread+0x16

On Wed 12/03/2014 18:55:58 your computer crashed
crash dump file: 031214-37861-01.dmp
uptime: 04:11:48
This was probably caused by the following module: igdkmd64.sys (0xFFFFF88004C25CB0)
Bugcheck code: 0x116 (0xFFFFFA80052C3240, 0xFFFFF88004C25CB0, 0x0, 0x2)
Error: VIDEO_TDR_ERROR

Stack Text
nt!KeBugCheckEx+0x0
dxgkrnl!TdrBugcheckOnTimeout+0xEC
dxgkrnl!TdrIsRecoveryRequired+0x1A2
dxgmms1!VidSchiReportHwHang+0x40B
dxgmms1!VidSchiCheckHwProgress+0x71
dxgmms1!VidSchiWaitForSchedulerEvents+0x1FB
dxgmms1!VidSchiScheduleCommandToRun+0x1DA
dxgmms1!VidSchiWorkerThread+0xBA
nt!PspSystemThreadStartup+0x5A
nt!KxStartSystemThread+0x16

On Sun 09/03/2014 18:51:35 your computer crashed
crash dump file: 030914-47673-01.dmp
uptime: 10 days, 00:38:39
This was probably caused by the following module: igdkmd64.sys (0xFFFFF88004C3ECB0)
Bugcheck code: 0x116 (0xFFFFFA800486A4E0, 0xFFFFF88004C3ECB0, 0x0, 0x2)
Error: VIDEO_TDR_ERROR

Stack Text
nt!KeBugCheckEx+0x0
dxgkrnl!TdrBugcheckOnTimeout+0xEC
dxgkrnl!TdrIsRecoveryRequired+0x1A2
dxgmms1!VidSchiReportHwHang+0x40B
dxgmms1!VidSchiCheckHwProgress+0x71
dxgmms1!VidSchiWaitForSchedulerEvents+0x1FB
dxgmms1!VidSchiScheduleCommandToRun+0x1DA
dxgmms1!VidSchiWorkerThread+0xBA
nt!PspSystemThreadStartup+0x5A
nt!KxStartSystemThread+0x16

These all relate to the video card/drivers. Go to the support area of the manufacturer's website and download and install the latest drivers for your system - particularly any updated video card drivers. Also please ensure that Windows is fully updated.



#6 the doctor

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Posted 29 March 2014 - 12:44 PM

Thanks very much!!!What did you use to read the dump files? Is it something I can download?

#7 Kirbyofdeath

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Posted 01 April 2014 - 07:39 PM

It is a program known as WinDbg, part of Windows SDK.






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