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NVIDIA 560M Crashing my MSIGT683 laptop


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#1 CassiusDC

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Posted 29 March 2014 - 02:35 AM

This problem started when I was playing a game of DotA 2 then suddenly there were wierd colors then what I knew next was my laptop was flickering black and white with windows saying that NVIDIA Driver has crashed and recovered until the system crashed itself and turned off. Now I noticed that after reboot, the system crashes after a few seconds and noticed that this only happens when not in safe mode or when plugged in (I can plug my laptop and go safe mode at the same time) oh and one more thing, this only happens when the Graphics Card driver is installed.

 

The BSOD says when my laptop crashes right after booting while plugged in is "DRIVER_1RQL_NOT_LESS_OR_EQUAL (nviddmkm.sys)"

Now I am posting this on my laptop (MSI-GT683) but the NVIDIA Driver is currently uninstalled so no artifacts/crashes.

Sorry if my explanation is bad.
Should I get my laptop fixed in a shop or is there any other workaround here?

 

here's a Speccy snapshot

 

https://www.mediafire.com/?mz86fmii10tk70v

 

and my minitoolbox log

NOTE This was generated AFTER I uninstalled the graphics drivers since I could not get it to run under safe mode

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by ridep_000 (administrator) on 29-03-2014 at 14:56:45
Running from "C:\Users\ridep_000\Downloads"
Microsoft Windows 8.1 Pro with Media Center  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/29/2014 01:48:47 PM) (Source: Windows Search Service Profile Notification) (User: )
Description: Windows Search Service failed to create default configuration for new user 'Cassius-PC\UpdatusUser' in response to user profile creation.  Error code 0x80070005.
 
Access is denied.
.
 
Error: (03/29/2014 01:45:01 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_a9f4965301334e09.manifest.
 
Error: (03/29/2014 01:36:34 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_a9f4965301334e09.manifest.
 
Error: (03/29/2014 11:58:28 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (03/29/2014 10:16:05 AM) (Source: NVIDIA OpenGL Driver) (User: )
Description: The NVIDIA OpenGL driver detected a problem with the display
driver and is unable to continue. The application must close.
 
 
Error code: 3
Visit http://www.nvidia.com/page/support.html for more information.
 
Error: (03/29/2014 10:15:59 AM) (Source: NVIDIA OpenGL Driver) (User: )
Description: The NVIDIA OpenGL driver detected a problem with the display
driver and is unable to continue. The application must close.
 
 
Error code: 3
Visit http://www.nvidia.com/page/support.html for more information.
 
Error: (03/29/2014 09:52:08 AM) (Source: ESENT) (User: )
Description: svchost (1476) SRUJet: Error -1811 (0xfffff8ed) occurred while opening logfile C:\WINDOWS\system32\SRU\SRU00009.log.
 
Error: (03/29/2014 09:31:35 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\WINDOWS\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.3.9600.16384_none_fa1dc1539b4180d8\TiWorker.exe -Embedding; Description = Windows Modules Installer; Error = 0x8007043c).
 
Error: (03/29/2014 08:20:53 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Users\RIDEP_~1\AppData\Local\Temp\IXP000.TMP\dxwsetup.exe  /windowsupdate; Description = Installed DirectX; Error = 0x8007043c).
 
Error: (03/29/2014 01:33:17 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
 
System errors:
=============
Error: (03/29/2014 02:15:59 PM) (Source: DCOM) (User: CASSIUS-PC)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (03/29/2014 02:15:56 PM) (Source: DCOM) (User: CASSIUS-PC)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (03/29/2014 02:15:56 PM) (Source: DCOM) (User: CASSIUS-PC)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (03/29/2014 02:15:56 PM) (Source: DCOM) (User: CASSIUS-PC)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (03/29/2014 02:15:56 PM) (Source: DCOM) (User: CASSIUS-PC)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (03/29/2014 02:15:56 PM) (Source: DCOM) (User: CASSIUS-PC)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (03/29/2014 02:15:56 PM) (Source: DCOM) (User: CASSIUS-PC)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (03/29/2014 02:15:56 PM) (Source: DCOM) (User: CASSIUS-PC)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (03/29/2014 02:15:56 PM) (Source: DCOM) (User: CASSIUS-PC)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Error: (03/29/2014 02:15:56 PM) (Source: DCOM) (User: CASSIUS-PC)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
 
Microsoft Office Sessions:
=========================
Error: (03/29/2014 01:48:47 PM) (Source: Windows Search Service Profile Notification)(User: )
Description: Cassius-PC\UpdatusUser0x80070005Access is denied.
 
Error: (03/29/2014 01:45:01 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_a9f4965301334e09.manifestC:\Users\ridep_000\Downloads\SoftonicDownloader_for_cpu-z.exe
 
Error: (03/29/2014 01:36:34 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_a9f4965301334e09.manifestC:\Users\ridep_000\Downloads\SoftonicDownloader_for_cpu-z.exe
 
Error: (03/29/2014 11:58:28 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (03/29/2014 10:16:05 AM) (Source: NVIDIA OpenGL Driver)(User: )
Description: The NVIDIA OpenGL driver detected a problem with the display
driver and is unable to continue. The application must close.
 
 
Error code: 3
Visit http://www.nvidia.com/page/support.html for more information.
 
Error: (03/29/2014 10:15:59 AM) (Source: NVIDIA OpenGL Driver)(User: )
Description: The NVIDIA OpenGL driver detected a problem with the display
driver and is unable to continue. The application must close.
 
 
Error code: 3
Visit http://www.nvidia.com/page/support.html for more information.
 
Error: (03/29/2014 09:52:08 AM) (Source: ESENT)(User: )
Description: svchost1476SRUJet: C:\WINDOWS\system32\SRU\SRU00009.log-1811 (0xfffff8ed)
 
Error: (03/29/2014 09:31:35 AM) (Source: System Restore)(User: )
Description: C:\WINDOWS\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.3.9600.16384_none_fa1dc1539b4180d8\TiWorker.exe -EmbeddingWindows Modules Installer0x8007043c
 
Error: (03/29/2014 08:20:53 AM) (Source: System Restore)(User: )
Description: C:\Users\RIDEP_~1\AppData\Local\Temp\IXP000.TMP\dxwsetup.exe  /windowsupdateInstalled DirectX0x8007043c
 
Error: (03/29/2014 01:33:17 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
 
=========================== Installed Programs ============================
 
CPUID CPU-Z 1.69
Geeks3D.com FurMark 1.9.2
Google Chrome (Version: 33.0.1750.154)
Google Update Helper (Version: 1.3.22.5)
Intel® Management Engine Components (Version: 7.0.0.1144)
MSI Afterburner 2.3.1 (Version: 2.3.1)
OCCT 4.4.0 (Version: 4.4.0)
Realtek High Definition Audio Driver (Version: 6.0.1.7083)
RivaTuner v2.24 MSI Master Overclocking Arena 2009 edition (Version: v2.24 MSI Master Overclocking Arena 2009 edition)
Speccy (Version: 1.25)
Tattoo (Version: 1.11.00.158)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 19%
Total physical RAM: 8169.36 MB
Available physical RAM: 6552.28 MB
Total Pagefile: 16361.36 MB
Available Pagefile: 14731.26 MB
Total Virtual: 4095.88 MB
Available Virtual: 3980.02 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:58.57 GB) (Free:15.71 GB) NTFS
2 Drive d: (Local Disk) (Fixed) (Total:407.19 GB) (Free:33.24 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\CASSIUS-PC
 
Administrator            Guest                    ridep_000                
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****
 


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#2 abauw

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Posted 29 March 2014 - 02:42 AM

Hello and welcome to BC :welcome:

could you read this How To Publish a Snapshot using Speccy and paste your link of speecy snapshot on your next post. just snapshot link not upload it :wink:

 

have you tried to update your Nvidia driver?


:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#3 CassiusDC

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Posted 29 March 2014 - 03:03 AM

Oh, I'm sorry here it is.
http://speccy.piriform.com/results/Lz4LGrCrWGglAAsO8Jhm7RD

For some reason I could not update my NVidia Driver and I am stuck with the one provided in the website of the gt683

I tried 314.22 ( which in my research I found out that it is the one that causes the least crashes ) adn the latest one which is 335.23
They both say that the installer could not find a compatible card in my system.

 

Edit: Before I reformatted my laptop both installers don't say that error but it displays the list of components and all components says "Not installed" in red text.


Edited by CassiusDC, 29 March 2014 - 03:06 AM.


#4 abauw

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Posted 29 March 2014 - 06:20 AM

sorry could you tell what website that you talking about? does it was that you talking about http://www.msi.com/product/nb/GT683.html#/?div=Driver&os=All

 

when do you reformatted? and after installing what driver that you installing? sometimes it need to install at right step,

could you go to Device Manager and go to View tab and choose Show Hidden Devices and please tell do you have any yellow / red exclamation on it? and please go to your VGA properties and go to Detail Tab and select Hardware Ids and press Ctrl C (shortcut keyboard for copy) and paste it on your next post


:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#5 CassiusDC

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Posted 29 March 2014 - 07:19 AM

Yes, http://www.msi.com/product/nb/GT683.html#/?div=Driver&os=All was the website I'm talking about.

I reformatted awhile ago then after reformat I installed the motherboard base drivers first then restarted then installed the gpu drivers which lead to crash. No there aren't any devices with any exclamation on it in my Device manager.

 

Harware Ids:

PCI\VEN_10DE&DEV_1251&SUBSYS_10A91462&REV_A1
PCI\VEN_10DE&DEV_1251&SUBSYS_10A91462
PCI\VEN_10DE&DEV_1251&CC_030000
PCI\VEN_10DE&DEV_1251&CC_0300
 
Please do take note that I don't have the drivers currently installed since I cannot use it when It is installed unless I go to safe mode. Do you suggest installing them then going to Safe Mode with Networking?


#6 abauw

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Posted 29 March 2014 - 04:35 PM

do you install it with setup.exe or manual installation to .inf file?

could you boot to normal mode (not safe mode)?


:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#7 CassiusDC

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Posted 29 March 2014 - 05:36 PM

I installed it with the setup.exe

 

Yeah I could boot normally but I have to unplug the charger first or else I would get artifacts then crash right after boot.



#8 OldPhil

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Posted 29 March 2014 - 07:00 PM

You should not have to unplug your charger, I think you should check its output voltage.


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#9 abauw

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Posted 30 March 2014 - 12:08 AM

I installed it with the setup.exe

 

Yeah I could boot normally but I have to unplug the charger first or else I would get artifacts then crash right after boot.

could you try to update it with .inf file? unplug charger so you could boot to normal mode


:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#10 CassiusDC

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Posted 30 March 2014 - 06:17 AM

How to update with the inf file?

 

Edit: Tried installing the latest driver using .inf files. Now windows wont boot normally even though the charger is unplugged.

 

Found out that the last time I booted windows with the charger unplugged and the gpu driver installed. 
Furmark runs normally, but when I plug the charger, Furmark says that a card that supports OpenGL 2.0 is needed. Is it because my GPU can only run through battery and when I plug in the AC the power doesn't get to it? Maybe that's why the Not_Less_or_equal bsod happens because it expects the GPU to run normally? I don't know, just a theory.


Edited by CassiusDC, 30 March 2014 - 07:41 AM.


#11 abauw

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Posted 30 March 2014 - 05:19 PM

For some reason I could not update my NVidia Driver and I am stuck with the one provided in the website of the gt683

I tried 314.22 ( which in my research I found out that it is the one that causes the least crashes ) adn the latest one which is 335.23
They both say that the installer could not find a compatible card in my system.

 

sorry I didnt find that version that you talking about, could you go to http://www.msi.com/product/nb/GT683.html#/?div=Driver&os=All and download Nvidia GeForce GTX 570M /560M as on there the lastest version was 9.18.13.0546, if you done download and extract please go to "Display.Driver" folder and find file NVMI.inf if you find it please update manually your VGA with that file.

 


:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#12 CassiusDC

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Posted 30 March 2014 - 11:18 PM

Manually updated using the link that you sent me. Still gives me BSOD or random crashes. can only boot in safe mode.



#13 abauw

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Posted 31 March 2014 - 01:09 PM

could you tell more about "Reformated" that you talking about? does it was reinstalling or upgrading windows?

 

*edit

could you go to C:\Windows\minidump and copy all dump files on there and zip it then upload it on your next post?


Edited by abauw, 31 March 2014 - 01:15 PM.

:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#14 CassiusDC

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Posted 31 March 2014 - 08:47 PM

I reinstalled Windows 8.1 deleting all my current files on my Local drive (C:)

Minidump: (Sorry the uploader says I am not permitted to upload this kind of file)

https://www.mediafire.com/?afy3mru5nnf7a5p



#15 abauw

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Posted 31 March 2014 - 09:28 PM

after you reinstalling, does you couldnt installing your display driver and get BSOD? if yes maybe there something wrong on reinstalling sytem (not your fault), could you try to download all driver form win8 from link I give before and save it to flash drive or external hardrive and try to reinstalling your windows again.

 

*try to installing driver from MSI website first  not from other :wink:


:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:





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