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My computer thinks it's sick


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#1 song_and_dance_man

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Posted 28 March 2014 - 07:34 PM

A couple of weeks ago my computer started acting strange. The mouse would lock up and not move as it should. Then a few days ago my yahoo email account started acting strange as well. It locks up and I can't reply or even move to the options like inbox, sent etc.



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#2 hamluis

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Posted 29 March 2014 - 10:31 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 song_and_dance_man

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Posted 30 March 2014 - 05:19 PM

Hi hamluis,

 

Thanks for the help. here is the MiniToolBox data

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Jaime (administrator) on 30-03-2014 at 16:09:04
Running from "C:\Documents and Settings\Jaime\My Documents"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/21/2013 06:09:06 AM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 26.0.0.5087, faulting module mozalloc.dll, version 26.0.0.5087, fault address 0x0000119c.
Processing media-specific event for [plugin-container.exe!ws!]


System errors:
=============
Error: (03/28/2014 07:07:12 PM) (Source: DCOM) (User: JAIME-BD0208842)
Description: DCOM got error "%%1058" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (03/28/2014 07:07:07 PM) (Source: DCOM) (User: JAIME-BD0208842)
Description: DCOM got error "%%1058" attempting to start the service wuauserv with arguments ""
in order to run the server:
{9B1F122C-2982-4E91-AA8B-E071D54F2A4D}

Error: (03/28/2014 07:07:05 PM) (Source: DCOM) (User: JAIME-BD0208842)
Description: DCOM got error "%%1058" attempting to start the service wuauserv with arguments ""
in order to run the server:
{9B1F122C-2982-4E91-AA8B-E071D54F2A4D}

Error: (03/28/2014 07:07:03 PM) (Source: DCOM) (User: JAIME-BD0208842)
Description: DCOM got error "%%1058" attempting to start the service wuauserv with arguments ""
in order to run the server:
{9B1F122C-2982-4E91-AA8B-E071D54F2A4D}

Error: (03/28/2014 07:05:39 PM) (Source: DCOM) (User: JAIME-BD0208842)
Description: DCOM got error "%%1058" attempting to start the service wuauserv with arguments ""
in order to run the server:
{9B1F122C-2982-4E91-AA8B-E071D54F2A4D}

Error: (03/28/2014 07:05:37 PM) (Source: DCOM) (User: JAIME-BD0208842)
Description: DCOM got error "%%1058" attempting to start the service wuauserv with arguments ""
in order to run the server:
{9B1F122C-2982-4E91-AA8B-E071D54F2A4D}

Error: (03/28/2014 07:05:35 PM) (Source: DCOM) (User: JAIME-BD0208842)
Description: DCOM got error "%%1058" attempting to start the service wuauserv with arguments ""
in order to run the server:
{9B1F122C-2982-4E91-AA8B-E071D54F2A4D}


Microsoft Office Sessions:
=========================
Error: (12/21/2013 06:09:06 AM) (Source: Application Error)(User: )
Description: plugin-container.exe26.0.0.5087mozalloc.dll26.0.0.50870000119c


=========================== Installed Programs ============================

Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
CenturyLink Installer (Version: 1.0)
Defraggler (Version: 2.10)
FlvPlayer (Version: ${VERSION})
FreeRIP MP3 Converter 4.5 (Version: 4.5)
GIMP 2.8.10 (Version: 2.8.10)
Google Earth (Version: 7.1.2.2041)
Google Update Helper (Version: 1.3.22.5)
ImgBurn (Version: 2.5.7.0)
Java 7 Update 7 (Version: 7.0.70)
Java Auto Updater (Version: 2.1.9.0)
Kaspersky Internet Security (Version: 14.0.0.4651)
LibreOffice 4.2.2.1 (Version: 4.2.2.1)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 28.0 (x86 en-US) (Version: 28.0)
Mozilla Maintenance Service (Version: 28.0)
Native Instruments Service Center
Native Instruments Service Center (Version: 2.2.5.596)
Nero 6 Ultra Edition
OpenOffice Packages
OpenOffice.org 3.4.1 (Version: 3.41.9593)
Opera Stable 20.0.1387.82 (Version: 20.0.1387.82)
Paint.NET v3.5.11 (Version: 3.61.0)
PDFill PDF Editor with FREE Writer and FREE Tools (Version: 10.0)
Realtek High Definition Audio Driver (Version: 5.10.0.6482)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VLC media player 2.0.3 (Version: 2.0.3)
WebFldrs XP (Version: 9.50.7523)

========================= Memory info: ===================================

Percentage of memory in use: 42%
Total physical RAM: 1790.42 MB
Available physical RAM: 1029.7 MB
Total Pagefile: 3680.11 MB
Available Pagefile: 2860.88 MB
Total Virtual: 2047.88 MB
Available Virtual: 1988.21 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:465.75 GB) (Free:446.72 GB) NTFS

========================= Users: ========================================

User accounts for \\

Administrator            Guest                    HelpAssistant            
Jaime                    SUPPORT_388945a0         


**** End of log ****

 

And here is the link to the snapshot

 

http://speccy.piriform.com/results/bky45oL2TrAQPI2ghqIo5Kp

 

Thanks again

 

Jaime
 



#4 hamluis

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Posted 31 March 2014 - 12:32 PM

Aside from a problem with Windows auto-updates...and the fact that your java version is severely outdated (making system more vulnerable to malware)...I don't see anything standing out as an issue.

 

I would either reset or reinstall the browser of choice and see if that elimininates the browsing/email problems.

 

Louis



#5 song_and_dance_man

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Posted 31 March 2014 - 09:28 PM

hamluis

 

I took your advice and did what you suggested. It seems to have worked. thank you

 

This post can be closed.

 

jaime



#6 hamluis

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Posted 01 April 2014 - 11:18 AM

:thumbup2: , happy computing :).

 

Louis






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