The wonderful people of bleepingcomputer helped me indentify that I had zeroaccess virus, and transferred me to another person who so patiently walked me through cleaning it out of my computer.
I have come to the step in the process where I have to choose an antivirus, and I need a little help.
I had been using Symantec Endpoint Protection. I got it from my school. It was offered free to all students. My major was Information Systems. Our IT teacher talked up the Symantec offered to us on blackboard as top-of-the-line. He explained to us that it was offered to students by the school as a protection to the school’s website. The school invested in Symantec in hopes that the students would download it, and keep their computers free and clean of viruses so that they would not transmit viruses to the school’s website when they logged onto blackboard. He told us that the Symantec software offered on blackboard was not just your regular average free software with limitations, but it was the exact same as the version you have to purchase at $50 or more. He also gave us a tip as IT students, that it is a lifetime copy, and we could download it onto a USB drive and keep it, of course keeping up with the updates.
So I kept it, and downloaded it to my pc, my husband’s laptop, and his work pc (he was also a student and had free access to this antivirus.) I also downloaded it to my dad’s laptop, because he is computer illiterate (but he tries so hard, though), and I take care of all of his computer-fix needs, and he needs all the help he can get.
However, once I found I had zeroaccess on my home pc, I became a bit concerned. While Symantec works great on the laptop and my dad’s and husband’s computers, it always seems to come up disabled on the pc that ended up infected. When I found I had zeroaccess, I went to see where in the world Symantec was during all this, and it seems that it was completely offline. Now, this infected pc is one that my children (ages 8 and 5) often mess around with, and try to play games on. I don’t know if Symantec asked for an update, and they just disabled it, or whether it tried to warn them about a bad game, and they turned it off, or if it just turned itself off. I also do not know whether or not zeroaccess was on my computer long before I ever installed Symantec. I had those little underlined words for quite a while before I learned that they were a problem.
So at this point, I’m unsure about using Symantec on this computer again, although I’m not sure if I should be, since it still works great on the other computers which, perhaps coincidentally, are computers that my children don’t have much access to.
I’m wondering if the free Avast version is better than this version of Symantec. I really like the looks of the paid version of Avast, but I’m a cheapskate by nature. I’m unsure about paying for Avast if what I have in Symantec is just as good and capable.
In case it matters, I have already decided to get the paid version of MalwareBytes, since I’ve heard nothing but great things about it, it protects from malware in real-time, and it can protect 3 different computers. But I’d like to know other opinions and advice on whether I should stick with the student-offer symantec from school that I already have, or go with free avast.
If someone could please help me with this decision, I’d much appreciate it!
Edited by ADHDqueen, 28 March 2014 - 12:30 PM.