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Suspecting of ZeroAccess Rootkit

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#1 kingJulian


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Posted 28 March 2014 - 10:31 AM


I'm encountering a big problem on my Windows 7 x32 PC operating system. I suspect that somehow I got this zeroacces rootkit in my PC. The issues are the following:
Cannot turn on my windows firewall
Cannot find Windows Firewall in Services
Cannot run Chrome
Cannot go on any website that relates to virus cures (I'm posting this from my Android device)
I also followed advices from another posts, Combofix. I know I should have not done it without expert advice, but I thought it will be a walk in the park. Anyway, Combofix didn't seem to cause any damage, but nothing positive either. It doesn't even seem to work properly, it stalls at "your computer will be scanned, it will take about 10 mins...", etc.
I've also run Sirefix and ServicesRepair few days ago, no improvement, but this: a new.proccess revealrd in taskmanager, catchme.3xe, but it dissapeared at the next reboot, but now I have this process, rmbr.3XE.
So, I really need aome help, since I have a lot of important data on my PC, and erasing everything is not an option.
Thank you very much, hope to hear from anyone soon!

Edited by hamluis, 28 March 2014 - 10:32 AM.
Moved from Win 7 to Am I Infected - Hamluis.

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#2 quietman7


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Posted 28 March 2014 - 03:35 PM

ZEROACCESS rootkit is a serious malware infection. Disinfection will probably require the use of more powerful tools than we can recommend in this forum. Before that can be done you will need to create and post a DDS log for further investigation.

Further, since you already ran Combofix due to possible malware infection, its log should be thoroughly reviewed by trained experts in order to ascertain what was detected/removed and what malware you're dealing with. A log should have been created and saved to the root directory, usually C:\ComboFix.txt.

Please follow the instructions in the Preparation Guide For Requesting Help starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, start a new topic and post the required logs to include your ComboFix log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.
-- ComboFix logs are not permitted in this forum.

After doing this, please reply back in this thread with a link to the new topic so we can closed this one.
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