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Touchpad And Keyboard Suddenly Stop Working


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#1 reffy1

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Posted 28 March 2014 - 08:37 AM

A couple weeks ago while using my laptop, the keyboard and mouse pad suddenly froze up/lost power. No response to usb ports or cd drive. The screen stayed on, fan, power, even wifi connection stayed on, but couldn't get anything moving. The power button didn't respond so I had to unplug power and remove battery to shut it down. Worked fine after I restarted it.

Now, the same thing just happened again, on a DIFFERENT laptop with a different OS, browser, everything.

WTH?

Thanks


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#2 dicke

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Posted 29 March 2014 - 04:04 PM

Hi,

Are you in the same location? Anything else happening in the area that might be considered 'unusual'?

Can you provide the specs on both? And what you were doing at the time this event occurred?

Thanks, keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 reffy1

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Posted 31 March 2014 - 06:55 AM

Same location, was just surfing at the time, no suspicious sites.

 

What specs would be useful?

 

Thanks



#4 dicke

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Posted 31 March 2014 - 06:58 AM

Hi,

Hardware specs, OS, security programs installed, nothing serious or personal, just basics to get a better feel for what you have and how we may be able to assist.

Thanks


Stay well and surf safe [stay protected]

Dick E





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