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Blue Screen of Death


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18 replies to this topic

#1 morningleaf

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Posted 27 March 2014 - 05:10 PM

I've recently started getting the Invalid Process Attach Attempt blue screen every couple of days. I can't seem to find any cause, except that it always happens on the Windows welcome page when I'm starting up (though it doesn't happen every time I start my computer). A google search told me that it is often related to games or new programs, but I haven't installed anything new recently.



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#2 dicke

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Posted 27 March 2014 - 07:28 PM

Hi,

What security software is installed, and is it current?

Thanks


Stay well and surf safe [stay protected]

Dick E


#3 morningleaf

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Posted 27 March 2014 - 07:30 PM

I have Norton 360, which is current. I also use Malwarebytes.



#4 dicke

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Posted 27 March 2014 - 08:25 PM

Hi,

Hope that MBAM is the free version so there's no conflict with 360

Have you tried doing a startup repair using the installation CD?

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#5 morningleaf

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Posted 27 March 2014 - 08:27 PM

Yes, it's the free version. And my laptop came with Windows pre-installed... I never received a CD



#6 Roodo

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Posted 27 March 2014 - 08:47 PM

What has changed? What may have happened when this started?



#7 morningleaf

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Posted 27 March 2014 - 09:06 PM

I honestly can't think of any changes that have been made. It started around the time Firefox last updated, but I haven't noticed any other connection to firefox. My laptop has been slower for the past week or so, but again, I'm not sure if that's connected.



#8 hamluis

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Posted 28 March 2014 - 09:32 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#9 morningleaf

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Posted 28 March 2014 - 12:41 PM

http://speccy.piriform.com/results/KTJ12oIspI4Lii0I7QNcJw7

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Sasha (administrator) on 28-03-2014 at 13:40:13
Running from "C:\Users\Sasha\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/28/2014 01:09:51 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1449889

Error: (03/28/2014 01:09:51 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1449889

Error: (03/28/2014 01:09:51 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/28/2014 01:09:50 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1448890

Error: (03/28/2014 01:09:50 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1448890

Error: (03/28/2014 01:09:50 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/28/2014 01:09:49 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1447892

Error: (03/28/2014 01:09:49 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1447892

Error: (03/28/2014 01:09:49 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/28/2014 01:09:48 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1446878


System errors:
=============
Error: (03/28/2014 11:42:00 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer KIERSEN-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{5E5C4EA8-D9CD-4A6E-A114-5D97F7C2E994}.
The master browser is stopping or an election is being forced.

Error: (03/27/2014 05:46:11 PM) (Source: BugCheck) (User: )
Description: 0x00000005 (0xfffffa8003c589e0, 0xfffffa800a329b30, 0x0000000000000000, 0x0000000000000001)C:\windows\MEMORY.DMP032714-43524-01

Error: (03/27/2014 05:46:10 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:43:56 PM on ?3/?27/?2014 was unexpected.

Error: (03/27/2014 05:43:59 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (03/27/2014 05:43:58 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.

Error: (03/27/2014 05:31:27 PM) (Source: DCOM) (User: )
Description: {84F66100-FF7C-4FB4-B0C0-02CD7FB668FE}

Error: (03/26/2014 08:49:28 PM) (Source: Service Control Manager) (User: )
Description: The hpHotkeyMonitor service terminated unexpectedly.  It has done this 1 time(s).

Error: (03/26/2014 05:58:53 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (03/26/2014 11:44:34 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SDRSVC service.

Error: (03/26/2014 11:35:08 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer LUCARIO
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{5E5C4EA8-D9CD-4A6E-A114-5D97F7C2E994}.
The master browser is stopping or an election is being forced.


Microsoft Office Sessions:
=========================
Error: (03/28/2014 01:09:51 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1449889

Error: (03/28/2014 01:09:51 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1449889

Error: (03/28/2014 01:09:51 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/28/2014 01:09:50 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1448890

Error: (03/28/2014 01:09:50 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1448890

Error: (03/28/2014 01:09:50 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/28/2014 01:09:49 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1447892

Error: (03/28/2014 01:09:49 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1447892

Error: (03/28/2014 01:09:49 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/28/2014 01:09:48 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1446878


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 7.2.8)
Adobe AIR (Version: 3.9.0.1380)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Agatha Christie - Peril at End House (Version: 2.2.0.95)
AOL Mail Toolbar
Apple Application Support (Version: 3.0.1)
Apple Mobile Device Support (Version: 7.1.1.3)
Apple Software Update (Version: 2.1.3.127)
ArcSoft TotalMedia (Version: 1.0.48.25)
ArcSoft TotalMedia (Version: 2.0.39.12)
ArcSoft Webcam Sharing Manager (Version: 2.0.0.30)
Barbie™ as Rapunzel
Barbie™ as The Princess and the Pauper
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bing Rewards Client Installer (Version: 16.0.345.0)
Blasterball 3 (Version: 2.2.0.95)
Bonjour (Version: 3.0.0.10)
Bounce Symphony (Version: 2.2.0.95)
Build-a-Lot - The Elizabethan Era (Version: 2.2.0.95)
Cake Mania (Version: 2.2.0.95)
CCleaner (Version: 4.09)
Chuzzle Deluxe (Version: 2.2.0.95)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Defraggler (Version: 2.16)
Device Access Manager for HP ProtectTools (Version: 6.1.0.1)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
Drive Encryption For HP ProtectTools (Version: 6.0.100.35469)
Dropbox (Version: 2.4.11)
Energy Star Digital Logo (Version: 1.0.1)
Face Recognition for HP ProtectTools (Version: 6.00.4407)
Farm Frenzy (Version: 2.2.0.95)
FATE (Version: 2.2.0.95)
File Sanitizer For HP ProtectTools (Version: 6.0.0.8)
Galería fotográfica de Windows Live (Version: 15.4.3502.0922)
Galeria fotogràfica del Windows Live (Version: 15.4.3502.0922)
Galerie de photos Windows Live (Version: 15.4.3502.0922)
Google Drive (Version: 1.14.6059.644)
Google Update Helper (Version: 1.3.22.5)
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
HP 3D DriveGuard (Version: 4.2.9.1)
HP Auto (Version: 1.0.12494.3472)
HP Connection Manager (Version: 4.4.10.1)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP DayStarter (Version: 2.0.0.12)
HP Documentation (Version: 1.2.0.0)
HP ESU for Microsoft Windows 7 (Version: 2.0.8.1)
HP Game Console
HP Games (Version: 1.0.1.5)
HP Hotkey Support (Version: 4.6.4.1)
HP Photosmart 7520 series Basic Device Software (Version: 28.0.1315.0)
HP Power Assistant (Version: 2.1.0.6)
HP ProtectTools Security Manager (Version: 6.08.1017)
HP QuickWeb (Version: 3.0.3.9925)
HP Setup (Version: 8.5.4526.3645)
HP SoftPaq Download Manager (Version: 3.4.4.0)
HP Software Framework (Version: 4.6.10.1)
HP Software Setup (Version: 8.2.1.1)
HP Support Assistant (Version: 7.0.39.15)
HP System Default Settings (Version: 2.4.3.1)
HP Update (Version: 5.005.000.002)
HP Wallpaper (Version: 2.00)
HP Webcam Driver (Version: 5.8.50058.0)
iCloud (Version: 3.1.0.40)
IDT Audio (Version: 1.0.6428.0)
Insaniquarium Deluxe (Version: 2.2.0.95)
Intel® Identity Protection Technology 1.0.71.0 (Version: 1.0.71.0)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2559)
Intel® Rapid Storage Technology (Version: 10.1.2.1004)
iTunes (Version: 11.1.5.5)
Jacquie Lawson Alpine Advent Calendar (Version: 1.0.2)
Jacquie Lawson Alpine Advent Calendar 2013 (Version: 0.0.5)
Jacquie Lawson Edwardian Advent Calendar (Version: 1.0.1)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Jewel Quest II (Version: 2.2.0.95)
Jewel Quest Solitaire (Version: 2.2.0.95)
JMicron Flash Media Controller Driver (Version: 1.0.72.4)
John Deere Drive Green (Version: 2.2.0.95)
LG USB Modem driver
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft OneDrive (Version: 17.0.4029.0217)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft_VC90_CRT_x86 (Version: 1.0.0)
Mozilla Firefox 27.0.1 (x86 en-US) (Version: 27.0.1)
Mozilla Maintenance Service (Version: 27.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Norton 360 (Version: 20.4.0.40)
ooVoo (Version: 3.6.3001)
PDF Complete Special Edition (Version: 4.0.64)
Penguins! (Version: 2.2.0.95)
Plants vs. Zombies (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Privacy Manager for HP ProtectTools (Version: 6.00.831)
Qualcomm Atheros Bluetooth Suite (64) (Version: 8.0.0.209)
Qualcomm Atheros Driver Installation Program (Version: 10.0)
QuickTime 7 (Version: 7.75.80.95)
Realtek Ethernet Controller All-In-One Windows Driver (Version: 7.58.411.2012)
Recuva (Version: 1.49)
Renesas Electronics USB 3.0 Host Controller Driver (Version: 2.0.32.0)
SDK (Version: 2.26.012)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Skype™ 6.11 (Version: 6.11.102)
Slingo Deluxe (Version: 2.2.0.95)
Speccy (Version: 1.24)
Spotify (Version: 0.9.7.16.g4b197456)
Spybot - Search & Destroy (Version: 2.2.25)
SUPERAntiSpyware (Version: 5.6.1042)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 17.0.8.9)
Theft Recovery for HP ProtectTools (Version: 6.0.0.33)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2837594) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2010 (KB2863818) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2775360) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2878227) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
Validity Fingerprint Sensor Driver (Version: 4.3.226.0)
Validity Fingerprint Sensor Driver (Version: 4.4.228.0)
VIP Access SDK x64(1.0.0.50)  (Version: 1.0.0.50)
Virtual Villagers - The Secret City (Version: 2.2.0.95)
Wedding Dash (Version: 2.2.0.95)
Windows Live (Version: 15.4.3502.0922)
Windows Live Argazki Galeria (Version: 15.4.3502.0922)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Galeria de Fotos (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Xobni (Version: 1.9.5.13282)
Xobni Core (Version: 1.0.0)
Zuma Deluxe (Version: 2.2.0.95)

========================= Memory info: ===================================

Percentage of memory in use: 72%
Total physical RAM: 4030.37 MB
Available physical RAM: 1089.49 MB
Total Pagefile: 8058.91 MB
Available Pagefile: 3674.15 MB
Total Virtual: 4095.88 MB
Available Virtual: 3957.91 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:275.89 GB) (Free:154.4 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:16.9 GB) (Free:2.49 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:4.99 GB) (Free:2.13 GB) FAT32

========================= Users: ========================================

User accounts for \\LILY

Administrator            Extra                    Guest                    
Guest 1                  Sasha                    


**** End of log ****
 



#10 hamluis

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Posted 28 March 2014 - 04:26 PM

Running: McAfee Endpoint Encryption Agent
Running: Norton 360
 
I would uninstall Spybod S&D, replace with SUPERAntiSpyware Free (http://www.superantispyware.com/).  I see that you have SAS installed already, then just uninstall Spybot.  There is a more current version of SAS available for download.
 
Appears to me that you are running the Windows firewall...and that for Norton 360.  Doing such usually causes problems.
 
I can't make any sense of the errors reflected per MiniToolbox...other than the fact that Bonjour would be uninstalled on my system.
 
Invalid Process Attach Attempt errors...although you complain about such, there is no documentation in your errors to indicates that you receive such.  In any case, you might review the suggestions by AustrAlien in This Post .
 
Louis

Edited by hamluis, 28 March 2014 - 05:44 PM.


#11 morningleaf

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Posted 28 March 2014 - 05:23 PM

I am uninstalling those items now, and the results from the BlueScreen View are:

 

==================================================
Dump File         : 032714-43524-01.dmp
Crash Time        : 3/27/2014 5:44:45 PM
Bug Check String  : INVALID_PROCESS_ATTACH_ATTEMPT
Bug Check Code    : 0x00000005
Parameter 1       : fffffa80`03c589e0
Parameter 2       : fffffa80`0a329b30
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000001
Caused By Driver  : SynTP.sys
Caused By Address : SynTP.sys+6bc20
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\032714-43524-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 3/27/2014 5:46:07 PM
==================================================
 



#12 hamluis

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Posted 28 March 2014 - 05:50 PM

See http://support.microsoft.com/kb/887742 for data on your errors.  I don't see what this has to do with touchpad drivers but there are many things I don't understand.

 

I meant to say that you need to uninstall/remove the McAfee process which is running on your system.  McAfee has several links for such, including https://kc.mcafee.com/corporate/index?page=content&id=KB66712 .

 

I would also uninstall Norton 360 since it may be damaged.  Reinstall if you like but ensure that you don't have the Windows Firewall and the Norton firewall both active.

 

Louis



#13 acerts04

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Posted 28 March 2014 - 05:56 PM

If you can, please upload the actual dump files following the below instruction

 

Upload the actual crash dump files.
 
You will find the crash dump files inside C:\Windows\Minidump folder. To copy the dumps, disable "User Account Control" first. Otherwise you may receive a permission error. After disabling UAC, copy and zip all the dumps using 7-zip ( http://www.7-zip.org ). Either attach the zip with next reply using "More reply options --> Attach files" or use a free file hosting site.
 
For example -> http://www.mediafire.com/
 


"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#14 morningleaf

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Posted 28 March 2014 - 06:07 PM

Louis: The microsoft link says that its solutions are only for 2003 and XP. Would they still be safe for my Windows 7 system? And when I tried to McAfee instructions, I could not locate the McAfee file in All Programs... a search didn't show it either. I am fixing the Norton issue now, though.

 

Acerts04: I'm sorry, but I'm a little confused on how to use 7-zip. Could you please help?



#15 acerts04

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Posted 28 March 2014 - 06:27 PM

what is confusing you?


"In real life, the hardest aspect of the battle between good and evil is determining which is which."





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