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Slow PC / Crashes


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#1 hunnybunny

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Posted 27 March 2014 - 03:01 PM

Having huge issues with performance and experiencing crashes.

 

Have run AVG and MBAM and results clean. MTB results:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Sharon (administrator) on 27-03-2014 at 12:54:01
Running from "C:\Documents and Settings\Sharon\My Documents\Downloads"
Microsoft Windows XP Professional Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/22/2014 09:20:13 PM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 27.0.1.5156, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/21/2014 00:34:27 PM) (Source: Application Error) (User: )
Description: Faulting application logitechupdate.exe, version 2.22.6.0, faulting module ntdll.dll, version 5.1.2600.3520, fault address 0x00018af2.
Processing media-specific event for [logitechupdate.exe!ws!]

Error: (02/20/2014 10:54:50 AM) (Source: Application Error) (User: )
Description: Faulting application logitechupdate.exe, version 2.22.6.0, faulting module ntdll.dll, version 5.1.2600.3520, fault address 0x00018af2.
Processing media-specific event for [logitechupdate.exe!ws!]

Error: (02/10/2014 03:45:47 PM) (Source: Application Error) (User: )
Description: Faulting application logitechupdate.exe, version 2.22.6.0, faulting module ntdll.dll, version 5.1.2600.3520, fault address 0x00018af2.
Processing media-specific event for [logitechupdate.exe!ws!]

Error: (02/10/2014 03:41:39 PM) (Source: Application Hang) (User: )
Description: Hanging application SUPERAntiSpyware.exe, version 5.7.0.1018, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/10/2014 03:41:36 PM) (Source: Application Hang) (User: )
Description: Hanging application SUPERAntiSpyware.exe, version 5.7.0.1018, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/10/2014 03:41:17 PM) (Source: Application Hang) (User: )
Description: Hanging application SUPERAntiSpyware.exe, version 5.7.0.1018, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/10/2014 03:41:13 PM) (Source: Application Hang) (User: )
Description: Hanging application SUPERAntiSpyware.exe, version 5.7.0.1018, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/10/2014 03:40:57 PM) (Source: Application Hang) (User: )
Description: Hanging application SUPERAntiSpyware.exe, version 5.7.0.1018, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/10/2014 03:40:25 PM) (Source: Application Hang) (User: )
Description: Hanging application SUPERAntiSpyware.exe, version 5.7.0.1018, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (03/27/2014 09:41:59 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
i8042prt

Error: (03/27/2014 09:41:59 AM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service failed to start due to the following error:
%%3

Error: (03/27/2014 09:41:21 AM) (Source: Dhcp) (User: )
Description: The IP address lease 154.5.168.2 for the Network Card with network address 001E0BA221B9 has been
denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message).

Error: (03/27/2014 09:09:04 AM) (Source: Windows Update Agent) (User: )
Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

Error: (03/26/2014 10:41:19 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
i8042prt

Error: (03/26/2014 10:41:18 AM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service failed to start due to the following error:
%%3

Error: (03/26/2014 10:40:48 AM) (Source: Dhcp) (User: )
Description: The IP address lease 154.5.168.2 for the Network Card with network address 001E0BA221B9 has been
denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message).

Error: (03/25/2014 09:09:03 AM) (Source: Windows Update Agent) (User: )
Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

Error: (03/24/2014 09:36:38 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
i8042prt

Error: (03/24/2014 09:36:38 AM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service failed to start due to the following error:
%%3


Microsoft Office Sessions:
=========================
Error: (03/22/2014 09:20:13 PM) (Source: Application Hang)(User: )
Description: firefox.exe27.0.1.5156hungapp0.0.0.000000000

Error: (03/21/2014 00:34:27 PM) (Source: Application Error)(User: )
Description: logitechupdate.exe2.22.6.0ntdll.dll5.1.2600.352000018af2

Error: (02/20/2014 10:54:50 AM) (Source: Application Error)(User: )
Description: logitechupdate.exe2.22.6.0ntdll.dll5.1.2600.352000018af2

Error: (02/10/2014 03:45:47 PM) (Source: Application Error)(User: )
Description: logitechupdate.exe2.22.6.0ntdll.dll5.1.2600.352000018af2

Error: (02/10/2014 03:41:39 PM) (Source: Application Hang)(User: )
Description: SUPERAntiSpyware.exe5.7.0.1018hungapp0.0.0.000000000

Error: (02/10/2014 03:41:36 PM) (Source: Application Hang)(User: )
Description: SUPERAntiSpyware.exe5.7.0.1018hungapp0.0.0.000000000

Error: (02/10/2014 03:41:17 PM) (Source: Application Hang)(User: )
Description: SUPERAntiSpyware.exe5.7.0.1018hungapp0.0.0.000000000

Error: (02/10/2014 03:41:13 PM) (Source: Application Hang)(User: )
Description: SUPERAntiSpyware.exe5.7.0.1018hungapp0.0.0.000000000

Error: (02/10/2014 03:40:57 PM) (Source: Application Hang)(User: )
Description: SUPERAntiSpyware.exe5.7.0.1018hungapp0.0.0.000000000

Error: (02/10/2014 03:40:25 PM) (Source: Application Hang)(User: )
Description: SUPERAntiSpyware.exe5.7.0.1018hungapp0.0.0.000000000


=========================== Installed Programs ============================

Adobe Bridge 1.0 (Version: 001.000.000)
Adobe Common File Installer (Version: 1.00.0000)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Help Center 1.0 (Version: 001.000.000)
Adobe Photoshop CS2 (Version: 9.0)
Adobe Stock Photos 1.0 (Version: 001.000.000)
Apple Application Support (Version: 3.0.1)
Apple Mobile Device Support (Version: 7.1.1.3)
Apple Software Update (Version: 2.1.3.127)
AVG 2014 (Version: 14.0.3722)
AVG 2014 (Version: 14.0.4354)
AVG 2014 (Version: 2014.0.4354)
Bonjour (Version: 3.0.0.10)
Bullzip PDF Printer 10.1.0.1871 (Version: 10.1.0.1871)
CameraHelperMsi (Version: 13.51.815.0)
CCleaner (Version: 4.07)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Critical Update for Windows Media Player 11 (KB959772)
erLT (Version: 1.20.138.34)
Intel® Graphics Media Accelerator Driver
Intel® PRO Network Connections Drivers
iTunes (Version: 11.1.5.5)
LG Bluetooth Drivers (Version: 1.1)
LG United Mobile Drivers (Version: 3.8.1)
Logitech Webcam Software (Version: 2.51)
LWS Facebook (Version: 13.50.854.0)
LWS Gallery (Version: 13.51.827.0)
LWS Help_main (Version: 13.51.828.0)
LWS Launcher (Version: 13.51.828.0)
LWS Motion Detection (Version: 13.51.815.0)
LWS Pictures And Video (Version: 13.51.815.0)
LWS Twitter (Version: 13.30.1346.0)
LWS Webcam Software (Version: 13.51.815.0)
LWS WLM Plugin (Version: 1.30.1201.0)
LWS YouTube Plugin (Version: 13.31.1038.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Download Manager (Version: 1.2.1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Outlook Personal Folders Backup (Version: 1.10.0.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Mozilla Firefox 27.0.1 (x86 en-US) (Version: 27.0.1)
Mozilla Maintenance Service (Version: 27.0.1)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6 Service Pack 2 (KB973686) (Version: 6.20.2003.0)
MSXML4SP2 (Version: 1.00.0000)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
PDF-Viewer (Version: 2.5.200.0)
Protected Toolbar for IE (Version: 6.17.2.8)
QuickTime 7 (Version: 7.75.80.95)
RealDownloader (Version: 1.3.3)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.3)
RealUpgrade 1.1 (Version: 1.1.0)
Safari (Version: 5.34.57.2)
Skype™ 6.1 (Version: 6.1.129)
Soap 3.0 Toolkit (Version: 1.00.0000)
SpywareBlaster 5.0 (Version: 5.0.0)
TurboTax 2012 (Version: 1.00.0000)
TurboTax 2013 (Version: 1.00.0000)
UFile 2011 (Version: 15.20.0000)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows Internet Explorer 8 (KB980302) (Version: 1)
Update for Windows XP (KB896727) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB900485) (Version: 2)
Update for Windows XP (KB904942) (Version: 2)
Update for Windows XP (KB908531) (Version: 2)
Update for Windows XP (KB910437) (Version: 1)
Update for Windows XP (KB911280) (Version: 2)
Update for Windows XP (KB916595) (Version: 1)
Update for Windows XP (KB920342) (Version: 1)
Update for Windows XP (KB920872) (Version: 1)
Update for Windows XP (KB922582) (Version: 1)
Update for Windows XP (KB925720) (Version: 1)
Update for Windows XP (KB925876) (Version: 1)
Update for Windows XP (KB925877) (Version: 1)
Update for Windows XP (KB927891) (Version: 3)
Update for Windows XP (KB930916) (Version: 1)
Update for Windows XP (KB931836) (Version: 1)
Update for Windows XP (KB932823-v3) (Version: 3)
Update for Windows XP (KB936357) (Version: 1)
Update for Windows XP (KB938828) (Version: 1)
Update for Windows XP (KB942763) (Version: 1)
Update for Windows XP (KB943729)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.8.0031.9)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Imaging Component (Version: 3.0.0.0)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 7 Multilingual User Interface (MUI) (Version: 20071019.120000)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Format SDK Hotfix - KB891122
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows Messenger 5.1 (Version: 5.1.0701)
Windows Presentation Foundation (Version: 3.0.6920.0)
Windows XP Hotfix - KB873333 (Version: 20050114.005213)
Windows XP Hotfix - KB873339 (Version: 20041117.092459)
Windows XP Hotfix - KB885250 (Version: 20050118.202711)
Windows XP Hotfix - KB885835 (Version: 20041027.181713)
Windows XP Hotfix - KB885836 (Version: 20041028.173203)
Windows XP Hotfix - KB886185 (Version: 20041021.090540)
Windows XP Hotfix - KB887742 (Version: 20041103.095002)
Windows XP Hotfix - KB888113 (Version: 20041116.131036)
Windows XP Hotfix - KB888302 (Version: 20041207.111426)
Windows XP Hotfix - KB890175 (Version: 20041201.233338)
Windows XP Hotfix - KB890859 (Version: 1)
Windows XP Hotfix - KB891781 (Version: 20050110.165439)
Windows XP Hotfix - KB893086 (Version: 1)
XML Paper Specification Shared Components Pack 1.0
XnView 2.00 (Version: 2.00)

========================= Memory info: ===================================

Percentage of memory in use: 42%
Total physical RAM: 2002.23 MB
Available physical RAM: 1141.5 MB
Total Pagefile: 3894.3 MB
Available Pagefile: 3144.83 MB
Total Virtual: 2047.88 MB
Available Virtual: 1980.38 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:74.42 GB) (Free:55.07 GB) NTFS

========================= Users: ========================================

User accounts for \\SHARON-RAS

Administrator            ASPNET                   Guest                    
HelpAssistant            Sharon                   SUPPORT_388945a0         


**** End of log ****
 


Edited by hamluis, 28 March 2014 - 12:24 PM.
Moved from XP to Am I Infected - Hamluis.


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#2 OldPhil

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Posted 27 March 2014 - 04:06 PM

Just a hunch some of your problem stems from the Logitech update, what do you have that is Logitech on your machine?  I myself had to completely delete my Logitech mouse ware, it runs perfectly on the windows generic driver.


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#3 hunnybunny

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Posted 27 March 2014 - 04:15 PM

Just a hunch some of your problem stems from the Logitech update, what do you have that is Logitech on your machine?  I myself had to completely delete my Logitech mouse ware, it runs perfectly on the windows generic driver.

 

That would be my webcam software, although I also have a Logitech wireless mouse.



#4 OldPhil

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Posted 27 March 2014 - 04:58 PM

I assume you had the disks for a reinstall, I would delete it all.  My camera/mouse work fine without it.  If it does reload then do not do the up date.


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#5 hunnybunny

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Posted 27 March 2014 - 05:03 PM

Firefox and IE are both crashing - I'm pretty sure I've been hijacked.



#6 Queen-Evie

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Posted 28 March 2014 - 07:22 PM

hunnybunny has also posted here http://www.bleepingcomputer.com/forums/t/529133/system-crashes/ and is being helped by Broni.

This topic is closed in order to avoid confusion during the help process.




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