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Windows Live Mail could not be started. (0x80070002)


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#1 Jove

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Posted 27 March 2014 - 10:15 AM

My computer Dell Diemension 2350 WXP was not operating correctly and I scaned with MBAM, Spy Bot

 

and AVG, there were some problems including Trojan Horses found by AVG, . . .

 

now having some problems with connections, example; the icons on tray show red cross over connection icon although I am connected, . .

 

Also I can not open Windows Live Mail ;

 

Windows Live Mail could not be started.
Closing Windows Live Mail. Your calender contains corrupt data that is forcing
Windows Live Mail to close (0x80070002)

 

 

Will appreciate your help.


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#2 noknojon

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Posted 27 March 2014 - 11:09 PM

Hi Jove -

Do you still run XP, as this was an answer I found for XP -

 

As for Live Mail, from what is have seen, the calendar portion is messed up.

One solution I have seen is to close Live Mail, delete the calendar folder for your account and it is supposed to be rebuilt when you re-open Live Mail.

The Calendar folder should be located at => C:\Documents and Settings\<user name>\Local Settings\Application Data\Microsoft\Windows Live Mail

I have NOT tested this so use @ your own risk!!!

 

I do not use Live Mail on either computer, but it seems logical (also works on Vista).



#3 Jove

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Posted 30 March 2014 - 04:46 PM

Thank you, . . .

 

I found the thread that reads same as you have answered, . .

 

However the reply is as follows;

 

Thanks for that, think I've sorted it now. Apparently there's a service that both live mail and messenger need to use, this had been disabled. Turned it back on and it works.

 

Where do I find this so that I may check to see if it is disabled ? It is not located in Services.


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#4 Jove

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Posted 30 March 2014 - 06:22 PM

It may be possible ?

I used AVG to take out some Trojan Horse prior to this problem, . . .

 

Is it advisable I restore the files ?

 

 

I believe it to be a Spybot scan, . .

anyway Items in Back up are Montera tool Bar

and Tool Bar My search dial

 

when I open these there are many Hkey s that seem likely to be Registry Keys ?


Edited by Jove, 30 March 2014 - 06:30 PM.

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#5 Jove

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Posted 30 March 2014 - 06:35 PM

Also this is found in quarantine for MBAM

 

Registry Keys Detected: 2
HKCU\Software\mysearchdial (PUP.Optional.MySearchDial.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Solid Savings (PUP.Optional.SolidSavings.A) -> Quarantined and deleted successfully.

 

Is this a possible problem ?
 


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#6 noknojon

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Posted 31 March 2014 - 01:00 AM

Registry Keys Detected: 2
HKCU\Software\mysearchdial (PUP.Optional.MySearchDial.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Solid Savings (PUP.Optional.SolidSavings.A) -> Quarantined and deleted successfully.

- -- - - - - - - -- --  -- - - -  --  - - --  --  -- -- -- -- - - -- -

These are scam / advertising programs and needed removal.

MySearchDial & SolidSavings. Make sure they are still not in Add / Remove.

 

You could download and run AdwCleaner by Xplode also.



#7 Jove

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Posted 31 March 2014 - 06:42 AM

You did not answer this question :

 

Thanks for that, think I've sorted it now. Apparently there's a service that both live mail and messenger need to use, this had been disabled. Turned it back on and it works.

 

Where do I find this so that I may check to see if it is disabled ? It is not located in Services.

 

I found that Windows installer Service as in A/R, was not able to be repaired when I tried that I received the following ;

 







Windows Live Upload Tool
Version 14.0.0014.1029

The Windows Installer Service could not be accessed.
This can occur if you are running Windows in Safe Mode or
if Windows Installer is not correctly installed.
Contact your support service.

 

Please see;

 

http://support.microsoft.com/kb/910336

 

is the fix tool here reliable ?

 

Please advise.


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#8 Jove

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Posted 31 March 2014 - 07:04 AM

Tried the fix it tool but could not open it

I then downloaded

DIAG_MATS_NETWORK_global(1).DiagCab

 

to correct that but could not open it

so I was directed to

How to Open .DIAGCAB Files

http://www.diagcab.com/?utm_source=bing&utm_medium=cpc&utm_term=&utm_content=Open%20file%20diagcab&utm_campaign=diagcab&t_acct=mstch&t_kwd=18635542424&t_mtch=c

 

Should I use this tool ?


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Success is a result, not a goal. . . . Flaubert


#9 Jove

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Posted 31 March 2014 - 07:40 AM

I now find that not any of my services are showing dependencies in the properties for each ???????????????

 

 

 

 

Please help !!


Edited by Jove, 31 March 2014 - 07:41 AM.

When you don't have to worry about your computer anymore, you can start
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vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#10 noknojon

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Posted 01 April 2014 - 05:49 AM

I would read this Prep Guide from Item 6 and post it to Malware Removal Logs forum area with the 2 DDS logs for help by the Experts.

 

They might be able to find more in those logs.

I would also do it ASAP while XP is still supported.



#11 Animal

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Posted 01 April 2014 - 09:00 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/529512/trojan-horse-generic35-corrupted-executable-file-can-not-open-wlm/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

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