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"windows has recovered from an unexpected shutdown" after hibernate/sleep!


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#1 yaypandas

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Posted 26 March 2014 - 02:24 PM

Hi Folks. As the title says, I have had my laptop since xmas but only in the last month has this occured. After hibernating or sleeping i return to the desktop, often after many hours as I have been at work, and find the error "windows has recovered from an unexpected shutdown"

 

Can anyone recommend steps to stop this happening?

 

speccy - 



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#2 hamluis

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Posted 26 March 2014 - 03:25 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Louis



#3 yaypandas

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Posted 26 March 2014 - 03:56 PM

Hello - here is the log:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Matt795 (administrator) on 26-03-2014 at 20:55:12
Running from "E:\"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/26/2014 08:53:51 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/26/2014 08:17:41 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/26/2014 07:26:01 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/25/2014 06:32:37 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/24/2014 08:18:39 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/24/2014 07:21:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 00:11:36 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 11:00:01 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 09:48:29 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 08:10:28 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (03/26/2014 08:53:47 AM) (Source: BugCheck) (User: )
Description: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa80039eb660, 0xfffff80000b9c3d0)C:\Windows\MEMORY.DMP032614-6115-01
 
Error: (03/26/2014 08:53:46 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:51:59 AM on ?3/?26/?2014 was unexpected.
 
Error: (03/26/2014 08:17:36 AM) (Source: BugCheck) (User: )
Description: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa80039dbb50, 0xfffff80000b9c3d0)C:\Windows\MEMORY.DMP032614-6817-01
 
Error: (03/26/2014 08:17:35 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:15:49 AM on ?3/?26/?2014 was unexpected.
 
Error: (03/24/2014 08:18:33 AM) (Source: BugCheck) (User: )
Description: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa80039da040, 0xfffff80000b9c3d0)C:\Windows\MEMORY.DMP032414-6801-01
 
Error: (03/24/2014 08:18:32 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:17:12 AM on ?3/?24/?2014 was unexpected.
 
Error: (03/23/2014 00:11:30 PM) (Source: BugCheck) (User: )
Description: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa80039f2b50, 0xfffff800047523d0)C:\Windows\MEMORY.DMP032314-6130-01
 
Error: (03/23/2014 00:11:29 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:10:07 PM on ?3/?23/?2014 was unexpected.
 
Error: (03/23/2014 10:59:57 AM) (Source: BugCheck) (User: )
Description: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa80039eab50, 0xfffff80000b9c3d0)C:\Windows\MEMORY.DMP032314-6801-01
 
Error: (03/23/2014 10:59:56 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:55:17 AM on ?3/?23/?2014 was unexpected.
 
 
Microsoft Office Sessions:
=========================
Error: (03/26/2014 08:53:51 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/26/2014 08:17:41 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/26/2014 07:26:01 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/25/2014 06:32:37 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/24/2014 08:18:39 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/24/2014 07:21:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 00:11:36 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 11:00:01 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 09:48:29 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 08:10:28 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
=========================== Installed Programs ============================
 
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Ace Stream Media 2.2.2-next (Version: 2.2.2-next)
Adobe Flash Player 12 Plugin (Version: 12.0.0.43)
avast! Free Antivirus (Version: 9.0.2013)
BatteryBar (remove only)
BatteryCare 0.9.16.0 (Version: 0.9.16.0)
BisonCam (Version: )
ChiconyCam (Version: 1.0.54.0521)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
eReg (Version: 1.20.138.34)
f.lux
Fraps
GeForce Experience NvStream Client Components (Version: 1.6.28)
GIMP 2.8.10 (Version: 2.8.10)
Google Chrome (Version: 33.0.1750.154)
Google Drive (Version: 1.14.6059.644)
Google Update Helper (Version: 1.3.22.5)
Hotkey 7.0027 (Version: 7.0027)
Intel® Management Engine Components (Version: 9.0.0.1310)
Intel® Processor Graphics (Version: 9.18.10.3165)
Intel® PROSet/Wireless for Bluetooth® + High Speed (Version: 15.6.1.0536)
Intel® PROSet/Wireless Software for Bluetooth® Technology (Version: 3.1.1306.0352)
Intel® PROSet/Wireless WiFi Software Driver (Version: 15.06.1000.0167)
Intel® Rapid Storage Technology (Version: 12.0.0.1083)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 3.0.0.63463)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 2.0.0.100)
Intel® PROSet/Wireless Software (Version: 15.6.1)
Intel® PROSet/Wireless WiFi Software (Version: 15.06.1000.0142)
Intel® Trusted Connect Service Client (Version: 1.27.757.1)
Java 7 Update 51 (64-bit) (Version: 7.0.510)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Junk Mail filter update (Version: 16.4.3505.0912)
Logitech SetPoint 6.61 (Version: 6.61.15)
Logitech Unifying Software 2.10 (Version: 2.10.37)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Movie Maker (Version: 16.4.3505.0912)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
NVIDIA Control Panel 334.89 (Version: 334.89)
NVIDIA GeForce Experience 1.8.1 (Version: 1.8.1)
NVIDIA Graphics Driver 334.89 (Version: 334.89)
NVIDIA Install Application (Version: 2.1002.147.1067)
NVIDIA LED Visualizer 1.0 (Version: 1.0)
NVIDIA Network Service (Version: 1.0)
NVIDIA Optimus Update 10.11.15 (Version: 10.11.15)
NVIDIA PhysX (Version: 9.13.1220)
NVIDIA PhysX System Software 9.13.1220 (Version: 9.13.1220)
NVIDIA ShadowPlay 10.11.15 (Version: 10.11.15)
NVIDIA Update 10.11.15 (Version: 10.11.15)
NVIDIA Update Core (Version: 10.11.15)
NVIDIA Virtual Audio 1.2.19 (Version: 1.2.19)
Opera Stable 18.0.1284.68 (Version: 18.0.1284.68)
PDFCreator (Version: 1.7.2)
Photo Common (Version: 16.4.3505.0912)
Photo Gallery (Version: 16.4.3505.0912)
Picasa 3 (Version: 3.9)
Platform (Version: 1.39)
qBittorrent 3.1.5 (Version: 3.1.5)
Realtek Ethernet Controller Driver (Version: 7.67.1226.2012)
Realtek PCIE Card Reader (Version: 6.2.9200.27035)
Revo Uninstaller 1.95 (Version: 1.95)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
SHIELD Streaming (Version: 1.6.85)
Skype™ 6.13 (Version: 6.13.104)
Sound Blaster Cinema (Version: 1.00.01)
Speccy (Version: 1.25)
Steam
Synaptics Pointing Device Driver (Version: 16.3.4.0)
System Requirements Lab CYRI (Version: 6.0.8.0)
The Elder Scrolls V: Skyrim
The Witcher 2 (Version: 1.00.0000)
The Witcher 2: Assassins of Kings Enhanced Edition
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2837594) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2010 (KB2863818) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2775360) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2878227) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
VIA Platform Device Manager (Version: 1.39)
VLC media player 2.1.3 (Version: 2.1.3)
WebCam Installer (Version: 4.041)
WinDirStat 1.1.2
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live Family Safety (Version: 16.4.3505.0912)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Mail (Version: 16.4.3505.0912)
Windows Live Messenger (Version: 16.4.3505.0912)
Windows Live MIME IFilter (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
Windows Live Writer (Version: 16.4.3505.0912)
Windows Live Writer Resources (Version: 16.4.3505.0912)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 60%
Total physical RAM: 4016.18 MB
Available physical RAM: 1594.96 MB
Total Pagefile: 8030.54 MB
Available Pagefile: 5140.27 MB
Total Virtual: 4095.88 MB
Available Virtual: 3961.01 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows) (Fixed) (Total:105.93 GB) (Free:59.99 GB) NTFS
3 Drive e: (New Volume) (Fixed) (Total:465.76 GB) (Free:154.52 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\MATT795
 
Administrator            Guest                    Matt795                  
 
 
**** End of log ****


#4 hamluis

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Posted 27 March 2014 - 11:42 AM

See Stop 9F Error Documentation .

 

I would uninstall current video drivers...then reinstall same or updated version.  I would get the drivers from the website of the notebook manufacturer.

 

Louis



#5 yaypandas

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Posted 27 March 2014 - 02:43 PM

Hello, you may need to walk me through this. the drivers for my laptop on the clevo website only have windows 8 - will they still work as I have 7?

http://www.clevo.com.tw/en/e-services/download.asp

 

"

Model :W3xxST
Driver Type : VGA TYPE DESCRIPTION FILENAME FTP SITE VERSION SIZE(K) START END VGA Intel VGA driver (9.18.10.3257) for Windows 8 32-bit version. VGA_I32.zip downloadico.gifUSA
downloadico.gifASIA
downloadico.gifEUROPE   106218 2013/9/12   VGA Intel VGA driver (9.18.10.3257) for Windows 8 64-bit version. VGA_I64.zip downloadico.gifUSA
downloadico.gifASIA
downloadico.gifEUROPE   139692 2013/9/12   VGA nVIDIA VGA driver (9.18.13.1166) for Windows 8 32-bit version. VGA_N32.zip downloadico.gifUSA
downloadico.gifASIA
downloadico.gifEUROPE   186653 2013/8/1   VGA nVIDIA VGA driver (9.18.13.1166) for Windows 8 64-bit version. VGA_N64.zip downloadico.gifUSA
downloadico.gifASIA
downloadico.gifEUROPE   243796 2013/8/1   VGA Intel VGA driver (10.18.10.3355) for Windows 8.1 64-bit version. VGA_I64_W81.zip downloadico.gifUSA
downloadico.gifASIA
downloadico.gifEUROPE   162136 2014/1/23   VGA nVIDIA VGA driver (9.18.13.2733) for Windows 8.1 64-bit version. VGA_N64_W81.zip downloadico.gifUSA
downloadico.gifASIA
downloadico.gifEUROPE   248475 2014/1/23
"

#6 hamluis

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Posted 27 March 2014 - 05:14 PM

Did you get a drivers CD with this system?  If so, use it as the source for drivers.

 

Louis






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