Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Cannot download google chrome, avg free antivirus, or go to www.google.com webpg


  • This topic is locked This topic is locked
3 replies to this topic

#1 foosrule10

foosrule10

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:04:20 AM

Posted 26 March 2014 - 10:48 AM

using google chrome or ie 11 I could not access any webpages. I was able to get to most webpages after checking a box in internet options advanced security by check enable enhanced protected mode...and then downloading malwarebytes, however I cannot go to www.google.com and I cannot reinstall google chrome or avg free antivirus as it will download but then it says there is no internet connection you must be connected to the internet, yet in my ie11 browser I am connected to the internet and can get to usatoday.com msn.com espn.com etc...but never google.com  strangest thing I have ever seen it says web page not available....after my initial run of malwarebytes the scan discovered over 1100 problems and I quarantined them all, and rebooted and for a short time I could go to google.com, but then when I tried to download AVG it bombed out again, and then I could not get to google.com again and have not been able to since....When I try to go to google.com using IE10 (I rolled back to ie10 to see if it resolved the problem as I had read about ie11 problems with google, and that did not work) the error message I get says  "THIS PAGE CAN'T BE DISPLAYED"   in big letters then under it it says make sure the web address https://www.google.com is correct and under that "look for the page with your search engine" then under that "Refresh the page in a few minutes" then under that ""Make sure TLS and SSL protocols are enabled go to internet options>advances>settings>security"   and when I go there I have both SSL 2.0 and 3.0 checked and TLS 1.1 1.2 and 1.3 all checked.... Please help I am at a complete loss.

 

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16736
Run by Joseph at 11:31:35 on 2014-03-26
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.6044.4201 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_77_ActiveX.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\System32\MsSpellCheckingFacility.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = Preserve
mWinlogon: Userinit = userinit.exe,
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
TB: QuickShare Widget: {ae07101b-46d4-4a98-af68-0333ea26e113} -
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
LSP: C:\Windows\System32\AdpeakProxy.dll
TCP: NameServer = 24.92.226.11 24.92.226.12
TCP: Interfaces\{53D1FB63-0A8D-4190-9B8E-A1AC205380F2} : DHCPNameServer = 24.92.226.11 24.92.226.12
TCP: Interfaces\{53D1FB63-0A8D-4190-9B8E-A1AC205380F2}\039364850363038343330323 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{53D1FB63-0A8D-4190-9B8E-A1AC205380F2}\2456C6B696E6F574F575962756C6563737F5 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{53D1FB63-0A8D-4190-9B8E-A1AC205380F2}\2656C6B696E6E2465683 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{53D1FB63-0A8D-4190-9B8E-A1AC205380F2}\2656C6B696E6E2569323 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{53D1FB63-0A8D-4190-9B8E-A1AC205380F2}\66F6F6372757C6561303 : DHCPNameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{53D1FB63-0A8D-4190-9B8E-A1AC205380F2}\E4544574541425 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{56168E62-3582-4F2C-85AC-9E84E3BE0AAC} : DHCPNameServer = 10.7.5.5 10.7.5.8 192.168.197.12
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - c:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\17.2.0\ViProtocol.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
LSA: Notification Packages =  scecli c:\Program Files\WIDCOMM\Bluetooth Software\BtwProximityCP.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-TB: QuickShare Widget: {ae07101b-46d4-4a98-af68-0333ea26e113} -
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 iusb3hcs;Intel® USB 3.0 Host Controller Switch Driver;C:\Windows\System32\drivers\iusb3hcs.sys [2012-5-9 16152]
R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2014-1-25 268512]
R1 avgtp;avgtp;C:\Windows\System32\drivers\avgtpx64.sys [2012-10-31 46368]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2013-4-22 822504]
R2 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2013-9-27 133928]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2013-6-26 523944]
R3 bcbtums;Bluetooth RAM Firmware Download USB Filter;C:\Windows\System32\drivers\bcbtums.sys [2012-5-9 134696]
R3 BcmVWL;Broadcom Virtual Wireless;C:\Windows\System32\drivers\bcmvwl64.sys [2012-5-9 21568]
R3 btwampfl;btwampfl Bluetooth filter driver;C:\Windows\System32\drivers\btwampfl.sys [2012-5-9 615976]
R3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\System32\drivers\btwl2cap.sys [2012-5-9 39976]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2012-5-9 176096]
R3 ETD;Dell Touchpad;C:\Windows\System32\drivers\ETD.sys [2012-5-9 202024]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2012-5-9 331264]
R3 iusb3hub;Intel® USB 3.0 Hub Driver;C:\Windows\System32\drivers\iusb3hub.sys [2012-5-9 356120]
R3 iusb3xhc;Intel® USB 3.0 eXtensible Host Controller Driver;C:\Windows\System32\drivers\iusb3xhc.sys [2012-5-9 787736]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2014-3-11 347872]
R3 RSUSBVSTOR;RtsUVStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUVStor.sys [2012-5-9 313448]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2012-5-9 646248]
R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2013-6-26 767144]
R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2013-6-26 273576]
R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2013-6-26 28840]
R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2013-6-26 23208]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2013-6-26 207528]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-10-6 1255736]
S4 CxUtilSvc;CxUtilSvc;C:\Program Files\CONEXANT\SA3\CxUtilSvc.exe [2012-5-9 109184]
S4 EpsonCustomerParticipation;EpsonCustomerParticipation;C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe [2011-6-9 555392]
S4 EpsonScanSvc;Epson Scanner Service;C:\Windows\System32\escsvc64.exe [2013-5-8 135824]
S4 GamesAppIntegrationService;GamesAppIntegrationService;C:\Program Files (x86)\WildTangent Games\App\GamesAppIntegrationService.exe [2013-11-8 227936]
S4 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S4 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2012-5-9 13592]
S4 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2012-1-10 627936]
S4 NAUpdate;Nero Update;C:\Program Files (x86)\Nero\Update\NASvc.exe [2011-11-25 687400]
S4 NOBU;Dell DataSafe Online;C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe [2010-8-25 2823000]
S4 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2012-5-9 1695040]
S4 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-10-23 172192]
S4 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2012-5-9 363800]
S4 vToolbarUpdater17.2.0;vToolbarUpdater17.2.0;C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\17.2.0\ToolbarUpdater.exe [2013-12-9 1771544]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2014-03-26 15:12:30 88280 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
2014-03-26 15:12:30 63192 ----a-w- C:\Windows\System32\drivers\mwac.sys
2014-03-26 15:12:30 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-03-26 15:12:26 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-03-26 13:59:08 119512 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-03-26 13:58:50 -------- d-----w- C:\ProgramData\Malwarebytes
2014-03-26 12:53:56 1031560 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{2E294A2E-D5B7-467C-A09F-2E174F83E022}\gapaengine.dll
2014-03-26 12:53:37 10521840 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{AE58A4A2-C9DA-4E59-A565-76CDC333CA6D}\mpengine.dll
2014-03-26 12:49:01 -------- d-----w- C:\Program Files (x86)\Microsoft Security Client
2014-03-26 12:48:58 -------- d-----w- C:\Program Files\Microsoft Security Client
2014-03-26 04:14:30 -------- d-----w- C:\ProgramData\Spybot - Search & Destroy
2014-03-26 04:14:26 -------- d-----w- C:\Program Files (x86)\Spybot - Search & Destroy 2
2014-03-26 04:13:12 -------- d-----w- C:\Users\Joseph\AppData\Local\Programs
2014-03-26 03:30:05 -------- d-----w- C:\Users\Joseph\AppData\Local\Avg2014
2014-03-26 03:19:52 -------- d-----w- C:\Users\Joseph\AppData\Local\Mozilla
2014-03-26 01:46:56 -------- d-----w- C:\registry_backup_some_files
2014-03-26 01:43:14 -------- d-----w- C:\Program Files\CCleaner
2014-03-26 00:38:32 -------- d-----w- C:\Windows\pss
2014-03-25 23:46:57 10521840 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{5AE15B01-EBA4-471C-8838-435B56C339CA}\mpengine.dll
2014-03-18 21:18:21 -------- d-----w- C:\ProgramData\Geek Squad
2014-03-18 20:03:07 -------- d-----r- C:\Program Files (x86)\Skype
2014-03-18 19:27:52 228864 ----a-w- C:\Windows\System32\wwansvc.dll
2014-03-18 19:27:50 484864 ----a-w- C:\Windows\System32\wer.dll
2014-03-18 19:27:50 381440 ----a-w- C:\Windows\SysWow64\wer.dll
2014-03-18 19:27:49 3156480 ----a-w- C:\Windows\System32\win32k.sys
2014-03-18 19:26:54 10521840 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\Backup\mpengine.dll
2014-03-18 19:26:09 624128 ----a-w- C:\Windows\System32\qedit.dll
2014-03-18 19:26:09 509440 ----a-w- C:\Windows\SysWow64\qedit.dll
2014-03-18 19:26:08 1424384 ----a-w- C:\Windows\System32\WindowsCodecs.dll
2014-03-18 19:26:08 1230336 ----a-w- C:\Windows\SysWow64\WindowsCodecs.dll
.
==================== Find3M  ====================
.
2014-03-26 02:55:57 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-03-26 02:55:57 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-03-11 13:52:30 133928 ----a-w- C:\Windows\System32\drivers\NisDrvWFP.sys
2014-01-25 05:19:42 268512 ----a-w- C:\Windows\System32\drivers\MpFilter.sys
.
============= FINISH: 11:32:17.43 ===============
 

Attached Files



BC AdBot (Login to Remove)

 


m

#2 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,549 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:20 AM

Posted 31 March 2014 - 10:50 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/528862 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 foosrule10

foosrule10
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:04:20 AM

Posted 31 March 2014 - 12:50 PM

Strangely, the final fix to this program was to go to the command prompt, and type the following command:

 

netsh winsock reset

 

Oddly this enabled me to download google chrome browser again, and to get to wwww.google.com so it resolved the problem. I found this by googling my issue and reading thru many similar posts to other websites. the command above was listed in a response to someone who had listed having these same 2 issues.

 



#4 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,549 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:20 AM

Posted 05 April 2014 - 10:55 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users