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I'm not sure where to go from here


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#1 purplehaze103

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Posted 25 March 2014 - 09:37 PM

I believe I have some sort of rootkit that I just can't get rid off.  First off let me say I apologize for not having the dds.com log attached but I could not get it to run.  It started but would just disappear from the screen.

 

Here is a little history of what I've been going through over the past 2 weeks.  I first notice there was a problem when my screen saver wouldn't come on.  At that point I thought I would run Malwarebytes to see if I had malware but it wouldn't run.  I was getting a message that it was write protected or being used by another program.  I deleted Malwarebytes and tried to reinstall but it wouldn't install.  I tried many other programs after that point but couldn't get anything to work.  I then copied over Malwarebytes Anti-Rootkit Beta version from another computer on a flash drive and it ran.  The program found a lot of malware in the registry.  I deleted the detected items and thought I was good.  After that I was able to download Malwarebytes and run fine.  Unfortunately that didn't correct all the problems. I noticed that McAfee wasn't running and I was unable to turn it on.  I tried to reinstall from the McAfee site but to avail.  I also ended up loosing internet access afterwards.  I was able to run winsockfix to get my internet back but I'm at a total loss now.

 

I thought I would try this forum as a last resort but of course ran into problems right at the beginning w/ trying to run dds.com.  I'm open for suggestions...LOL!  I have another computer (desktop) on order and should be here Thursday.  I'm thinking I might have to just reformat this machine and start from scratch but would like to save it if all possible.  I'm sure I've forgot something but I'll upate if I think of anything else.

 

Thanks in advance for any help! :)



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#2 purplehaze103

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Posted 26 March 2014 - 11:58 AM

Please disregard this thread and close.  I got notification my new computer will be in tomorrow and will be reformatting this machine and installing Windows 7. 

 

I also wanted to say thanks to the people that volunteer here to help others get there computer issues fixed!  This is a great forum! 



#3 HelpBot

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Posted 30 March 2014 - 09:40 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/528811 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 HelpBot

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Posted 30 March 2014 - 10:15 PM

You have stated that you no longer need help with this issue, therefore I am closing this topic. If that is not the case and you need or wish to continue with this topic, please send any Moderator a Personal Message (PM) that you would like this topic re-opened.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!





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