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DDS and ComboFix hang. All detectors come up negative


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3 replies to this topic

#1 TheWacoKid

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Posted 25 March 2014 - 07:03 PM

I've been working through 2 previous forum investigations (Devnullius 2011 and Dansmail26 2013). These both more or less reflect the problems I've been having. Unfortunately both the investigations were unresolved. Here's what what I've gathered.

 

1. Elements transferred to the Desktop, such as ComboFix and DDS are not immediately recognised. A reset is required for the controlling virus/malware to discover it.
 hence
2. The displayed Desktop (in both Normal and Safe modes) do not always reflect the actual Desktop.

 

3. Rootkit Revealer shows 400,000 (145,000 in slimmed down version) mismatched items comprising:

 

  'Security Mismatch', 'Data mismatch between Windows API and raw Hive data', the majority as 'Visible in directory index, but not Windows API or MFT' and 'Hidden from Windows API'.
  The scan results are unable to be stored.

 

4.  Combofix and DDS hang. Both will run in 'nombr' mode. DDS displays previously uninstalled programs - SQL etc.

 

5. Previous 'Run' commands are remembered through system shutdown.

 

6. Default browser not always remembered.

 

7. Indexing for searching not remembered.

 

Negative results from the following Rootkit detectors: Avast, Avira, AVG, ComboFix, Comodo, GMer, Kaspersky Recovery CD, Malwarebytes, Rootkit Buster, Stinger, TDSS Killer.

Negative results from every standalone detector/fix from the AVG library.

 

Other notes.

The problem carried through from a Vista system ie Upgrade did not fix.
The 'slimmed down' system is the original faulty windows7 with all programs and uneccessary drivers removed.

 

Thanks,

 

TWK



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#2 HelpBot

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Posted 30 March 2014 - 07:05 PM

Hello and welcome to Bleeping Computer!

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We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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    • Please do this even if you have previously posted logs for us.
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We need to see some information about what is happening in your machine. Please perform the following scan again:

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#3 TheWacoKid

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Posted 02 April 2014 - 12:50 PM

Hi,

 

And thanks for having a look at this for me.

 

First let me re-describe the symptoms as I now have some proof that there is something on my machine.

 

In the first preamble strike item 5. It appears that 'Run' commands are remembered through system shutdown.

 

The next part is a personal discovery (ignorance on my part) and a good tip for anyone using ComboFix.

 

After using ComboFix in the past I had assumed that the program would reduce itself back down to the small icon of the program package by removing all of its own registry entries. Not true. No, to do this you need to perform the Run command 'ComboFix /Uninstall.

(I'm not telling you, I'm telling future readers)

 

This is important if you want to avoid the situation of the Registry Keys for the ComboFix program falling into the clutches of the controlling virus, as I have here. When I did eventually uninstall ComboFix using the 'Run' command and then download another one I get the message that ComboFix is out of date with no option to update - even though its a brand new download. I can either run it in reduced functionality mode or not at all. Previous deletions of the program icon had not been enough. Its difficult to say just how old that copy of ComboFix actually is.

 

Not all bad though. This actually proves that there is something in the machine that shouldn't be there. The uninstall hasn't fully uninstalled, so new versions were presumably just the old version without the supposed updates.

 

Anyway, here's where I am.

 

I have reloaded a disc copy of the machine to just after W7 upgrade from Vista. DDS (no mbr) reports are listed below and I have removed ComboFix (and subsequently tried to reinstall - to no avail).

 

I removed program files of a couple of programs that I no longer use (Surething label maker, ZTE modem and ISP package) and used a set of cleaners to hoover up the remnants (ASC, CCleaner, and Glary)

 

I have updated (new program) Avira - although I could load updates and scan OK, Windows was reporting that there was no Antivirus present on the machine.

 

RootkitRevealer shows 500,000 mismatches, and all the Rootkit detectors mentioned in my first post came up with zilch.

 

(i should mention here that one of the AVG specific virus standalones did come up with something - I'll backtrack to a copy of the reduced system (minus all programs) and find out exactly what. It didn't seem to cure the problem though, so it could be a false positive.) Let me get back to you on that one.

 

Now I know I could simply save a lot of time and effort by loading a brand new Windows 7 but after reading the two investigations noted in my initial post, I think this problem might be worth pursuing.

I do have access to another machine. So anyway, thanks for looking at this and here's the DDS (no mbr) report:

 

TWK.

 

 

DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 8.0.7601.17514
Run by mark at 3:26:26 on 2014-04-02
#Option MBR scan  is disabled.
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.3583.2573 [GMT 1:00]
.
AV: Avira Desktop *Disabled/Updated* {4D041356-F94D-285F-8768-AAE50FA36859}
SP: Avira Desktop *Disabled/Updated* {F665F2B2-DF77-27D1-BDD8-9197742422E4}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: ZoneAlarm Free Firewall Firewall *Enabled* {E6380B7E-D4B2-19F1-083E-56486607704B}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Program Files\IObit\Advanced SystemCare 6\ASCService.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\AUDIODG.EXE
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\WinTV\TVServer\HauppaugeTVServer.exe
C:\ProgramData\DatacardService\HWDeviceService.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Visioneer\OneTouch 4.0\OtService.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\CheckPoint\ZoneAlarm\ZAPrivacyService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Avira\My Avira\Avira.OE.ServiceHost.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\IObit\Advanced SystemCare 6\Monitor.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\ProgramData\DatacardService\DCSHelper.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\Windows\PixArt\Pac207\Monitor.exe
C:\Program Files\VIA\VIAudioi\VDeck\VDeck.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k apphost
C:\Windows\system32\svchost.exe -k iissvcs
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Zonealarm Helper Object: {2A841F7A-A014-4DA5-B6D9-8B913DFB7A8C} - c:\program files\check point software technologies ltd\zonealarm\1.8.28.13\bh\zonealarm.dll
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: EpsonToolBandKicker Class: {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: EPSON Web-To-Page: {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: ZoneAlarm Security Toolbar: {438FAE3E-BDEF-44D3-AB8B-0C7C8350DF59} - c:\program files\check point software technologies ltd\zonealarm\1.8.28.13\zonealarmTlbr.dll
TB: EPSON Web-To-Page: {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
mRun: [PAC207_Monitor] c:\windows\pixart\pac207\Monitor.exe
mRun: [HDAudDeck] c:\program files\via\viaudioi\vdeck\VDeck.exe -r
mRun: [ZoneAlarm] c:\program files\checkpoint\zonealarm\zatray.exe
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
.
INFO: HKLM has more than 50 listed domains.
   If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} - hxxp://www.nvidia.com/content/DriverDownload/nforce/NvidiaSmartScan.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
TCP: NameServer = 192.168.1.1 192.168.1.1
TCP: Interfaces\{41BA43E2-5210-4222-853D-B27E35C610AC} : DHCPNameServer = 192.168.1.1 192.168.1.1
TCP: Interfaces\{5844574A-75DE-4D99-8C44-564FD787D1A7} : DHCPNameServer = 192.168.1.1 192.168.1.1
TCP: Interfaces\{5C18A2CD-DC51-4DA4-84E3-03B66AE15953} : DHCPNameServer = 192.168.1.1 192.168.1.1
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
SSODL: WebCheck - <orphaned>
SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL
Hosts: 127.0.0.1 www.spywareinfo.com
.
============= SERVICES / DRIVERS ===============
.
R0 hotcore3;Hotcore helper;c:\windows\system32\drivers\hotcore3.sys [2009-2-4 40496]
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2010-7-5 207792]
R1 avkmgr;avkmgr;c:\windows\system32\drivers\avkmgr.sys [2014-4-2 37352]
R1 CLBStor;InstantBurn Storage Helper Driver;c:\windows\system32\drivers\CLBStor.sys [2012-1-27 15784]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2008-12-22 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2008-12-22 67664]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCORE.EXE [2010-8-13 116608]
R2 AdvancedSystemCareService6;Advanced SystemCare Service 6;c:\program files\iobit\advanced systemcare 6\ASCService.exe [2013-1-24 465216]
R2 AntiVirSchedulerService;Avira Scheduler;c:\program files\avira\antivir desktop\sched.exe [2014-4-2 440400]
R2 AntiVirService;Avira Real-Time Protection;c:\program files\avira\antivir desktop\avguard.exe [2014-4-2 440400]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2014-4-2 90400]
R2 Avira.OE.ServiceHost;Avira Service Host;c:\program files\avira\my avira\Avira.OE.ServiceHost.exe [2014-3-25 121424]
R2 CLBUDF;CyberLink InstantBurn UDF Filesystem;c:\windows\system32\drivers\CLBUDF.sys [2012-1-27 163368]
R2 cpuz132;cpuz132;c:\windows\system32\drivers\cpuz132_x32.sys [2010-1-7 12672]
R2 HauppaugeTVServer;HauppaugeTVServer;c:\program files\wintv\tvserver\HauppaugeTVServer.exe [2010-1-7 434176]
R2 HWDeviceService.exe;HWDeviceService.exe;c:\programdata\datacardservice\HWDeviceService.exe [2011-3-14 271712]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2009-2-1 1153368]
R2 ZAPrivacyService;ZoneAlarm Privacy Service;c:\program files\checkpoint\zonealarm\ZAPrivacyService.exe [2013-10-15 50704]
R3 huawei_enumerator;huawei_enumerator;c:\windows\system32\drivers\ew_jubusenum.sys [2014-2-24 73984]
R3 VIAHdAudAddService;VIA High Definition Audio Driver Service;c:\windows\system32\drivers\viahduaa.sys [2014-2-20 1108480]
S2 CLKMSVC10_E92D8507;CyberLink Product - 2012/01/27 19:20:13;c:\program files\cyberlink\powerdvd9\navfilter\kmsvc.exe [2010-11-18 240112]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 ew_hwusbdev;Huawei MobileBroadband USB PNP Device;c:\windows\system32\drivers\ew_hwusbdev.sys [2014-2-24 102784]
S3 huawei_cdcacm;huawei_cdcacm;c:\windows\system32\drivers\ew_jucdcacm.sys [2014-2-24 89856]
S3 huawei_cdcecm;huawei_cdcecm;c:\windows\system32\drivers\ew_jucdcecm.sys [2014-2-24 66688]
S3 huawei_ext_ctrl;huawei_ext_ctrl;c:\windows\system32\drivers\ew_juextctrl.sys [2014-2-24 26624]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\ieetwcollector.exe [2014-2-22 108032]
S3 PAC207;PC Camer@;c:\windows\system32\drivers\PFC027.SYS [2008-2-13 618112]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2014-2-22 14848]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2008-12-22 12872]
S3 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2010-7-5 359624]
S3 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2010-7-5 1141712]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2010-11-20 52224]
S3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2010-11-20 27264]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2014-2-22 1343400]
S4 AntiVirWebService;Avira Web Protection;c:\program files\avira\antivir desktop\avwebg7.exe [2014-4-2 1017424]
S4 msvsmon80;Visual Studio 2005 Remote Debugger;c:\program files\microsoft visual studio 8\common7\ide\remote debugger\x86\msvsmon.exe [2007-2-22 2808664]
.
=============== Created Last 30 ================
.
2014-04-02 02:24:13 -------- d-sh--w- C:\$RECYCLE.BIN
2014-04-02 00:33:55 -------- d-----w- c:\users\mark\appdata\roaming\Avira
2014-04-02 00:24:27 90400 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2014-04-02 00:24:27 37352 ----a-w- c:\windows\system32\drivers\avkmgr.sys
2014-04-02 00:14:42 -------- d-----w- c:\program files\Avira
2014-04-02 00:14:29 -------- d-----w- c:\programdata\Package Cache
.
==================== Find3M  ====================
.
2014-03-02 15:43:52 0 ----a-w- C:\hb_73F6.tmp
2014-03-02 00:55:51 49152 ----a-w- c:\windows\system32\taskhost.exe
2014-02-22 02:38:28 646144 ------w- c:\windows\system32\MsSpellCheckingFacility.exe
2014-02-22 02:38:28 645120 ------w- c:\windows\system32\jsIntl.dll
2014-02-22 02:38:28 34816 ------w- c:\windows\system32\JavaScriptCollectionAgent.dll
2014-02-22 02:38:28 194048 ------w- c:\windows\system32\elshyph.dll
2014-02-22 02:38:27 61952 ------w- c:\windows\system32\MshtmlDac.dll
2014-02-22 02:38:27 1051136 ------w- c:\windows\system32\mshtmlmedia.dll
2014-02-22 02:38:26 111616 ------w- c:\windows\system32\IEAdvpack.dll
2014-02-21 22:32:53 9728 ------w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2014-02-21 22:32:53 5632 ------w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
2014-02-21 22:32:53 4096 ------w- c:\windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
2014-02-21 22:32:53 3072 ------w- c:\windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
2014-02-21 22:32:52 5632 ------w- c:\windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
2014-02-21 22:32:52 3584 ------w- c:\windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
2014-02-21 22:32:52 3072 ------w- c:\windows\system32\api-ms-win-downlevel-shell32-l1-1-0.dll
2014-02-21 22:32:52 2560 ------w- c:\windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
2014-02-21 22:32:52 10752 ------w- c:\windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
2014-02-06 10:19:55 4096 ------w- c:\windows\system32\ieetwcollectorres.dll
2014-02-06 10:00:46 51200 ------w- c:\windows\system32\ieetwproxystub.dll
2014-02-06 09:47:18 108032 ------w- c:\windows\system32\ieetwcollector.exe
2014-02-06 09:46:27 553472 ------w- c:\windows\system32\jscript9diag.dll
2014-02-06 09:25:36 4244480 ------w- c:\windows\system32\jscript9.dll
2014-02-03 15:05:25 981504 ----a-w- c:\windows\system32\wininet.dll
2014-02-03 13:14:36 1638912 ----a-w- c:\windows\system32\mshtml.tlb
.
============= FINISH:  3:27:03.35 ===============


#4 HelpBot

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Posted 04 April 2014 - 07:10 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

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