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Laptop Unable to Get Online

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#1 Guitaroo


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Posted 25 March 2014 - 03:52 PM

I have a Windows 7 Home Premium x86 laptop that cannot get online.  I have been wrangling with this thing for a few hours and I am at a loss.  The main issue I see is there are no network devices listed under Network and Sharing Center but there is under the device manager.  The network devices in the device manager are not in a bad state (caution nor error), but there is two additional entries entitled WiFi IPv4 and WiFI IPv6 that do have caution icons on them.  Network Sharing Center says "Unknown" and that a service failed to start.  I will outline some steps I have tried below.  Important to note, the laptop has been freezing periodically as I have worked on it.  In particular it has frozen 3 times just trying to open services.msc.


  • Updated the network drivers from the manufacturer's website.
  • Tried to system restore but evidently the user has disabled this.
  • Tried to run a repair using the Windows 7 DVD.
  • Ran sfc /scannow without any errors.
  • Tried network troubleshooting wizard but it will not start.
  • Removed the network devices completely and reinstalled drivers/software.
  • Booted in safe mode with networking and still cannot get internet access.
  • Removed "Double Anti-spyware" that was installed and rebooted.
  • Performed startup repair and chkdsk c: /x just because.

If anyone could help me I'd greatly appreciate it.  Thanks, all.

Edited by hamluis, 27 March 2014 - 05:02 PM.
Moved from Win 7 to Internal Hardware - Hamluis.

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#2 hamluis



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Posted 25 March 2014 - 05:33 PM

Please download MiniToolBox  , save it to your desktop and run it.
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
Click Go and paste the content into your next post.
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

#3 Guitaroo

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Posted 27 March 2014 - 07:15 AM

Louis, thank you so much for your reply.  Sorry I am getting back to you so late.  I was trying to gather the information you requested and the laptop just kept freezing up.  The Event Log service cannot even be started and I am pretty convinced we have a hardware failure on our hands.  I've checked the hard drive and memory a bit and I am thinking it is the motherboard.  The main reason the laptop was given to me was because of it freezing when picked up but I discovered all this other mess once I received it.  Thanks again for your help.

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