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Can't right click on images without freezing up and having to cntrl+alt+delete


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6 replies to this topic

#1 ann21

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Posted 25 March 2014 - 11:54 AM

Every time I right click on an image to move it or copy it my computer gets hung up and in order to close the screen I have to control alt delete. Could this be a virus? I just noticed it the past few days and it's severely slowing down my ability to get work done.


Edited by hamluis, 25 March 2014 - 04:14 PM.


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#2 hamluis

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Posted 25 March 2014 - 04:13 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 ann21

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Posted 26 March 2014 - 10:25 PM

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Holly (administrator) on 26-03-2014 at 23:15:20
Running from "C:\Users\Holly\Desktop\PHOTOS_RETOUCHED"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/26/2014 11:12:32 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (03/26/2014 11:12:32 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (03/26/2014 09:28:11 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 27.0.1.5156 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2e14

Start Time: 01cf495b83e2e390

Termination Time: 36

Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Report Id: 00440b31-b54f-11e3-bc46-acb5b07ab0ca

Error: (03/25/2014 09:43:45 AM) (Source: Application Error) (User: )
Description: Faulting application name: recordingmanager.exe, version: 1.3.3.66, time stamp: 0x520c028a
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x353c
Faulting application start time: 0xrecordingmanager.exe0
Faulting application path: recordingmanager.exe1
Faulting module path: recordingmanager.exe2
Report Id: recordingmanager.exe3

Error: (03/21/2014 04:57:14 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: SHELL32.dll, version: 6.1.7601.18222, time stamp: 0x51f1ddfa
Exception code: 0xc0000005
Fault offset: 0x000000000004efc6
Faulting process id: 0x%9
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (03/20/2014 09:17:49 AM) (Source: Application Error) (User: )
Description: Faulting application name: recordingmanager.exe, version: 1.3.3.66, time stamp: 0x520c028a
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x1a6c
Faulting application start time: 0xrecordingmanager.exe0
Faulting application path: recordingmanager.exe1
Faulting module path: recordingmanager.exe2
Report Id: recordingmanager.exe3

Error: (03/16/2014 09:37:57 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 42076714

Error: (03/16/2014 09:37:57 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 42076714

Error: (03/16/2014 09:37:53 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/16/2014 09:37:52 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 42075061


System errors:
=============
Error: (03/26/2014 11:10:38 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80070005

Error: (03/26/2014 11:10:38 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80070005

Error: (03/26/2014 11:10:37 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80070005

Error: (03/26/2014 11:10:37 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80070005

Error: (03/26/2014 11:10:26 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (03/26/2014 11:06:41 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SBRE

Error: (03/26/2014 11:06:18 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:05:05 PM on ?3/?26/?2014 was unexpected.

Error: (03/26/2014 09:22:07 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to remove history of malware and other potentially unwanted software.

    Time: ?3/?11/?2014 9:21:59 PM

    User: NT AUTHORITY\SYSTEM

    Error Code: 0x80070005

    Error description: Access is denied.

Error: (03/25/2014 09:22:04 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to remove history of malware and other potentially unwanted software.

    Time: ?3/?10/?2014 9:21:59 PM

    User: NT AUTHORITY\SYSTEM

    Error Code: 0x80070005

    Error description: Access is denied.

Error: (03/24/2014 09:22:13 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to remove history of malware and other potentially unwanted software.

    Time: ?3/?9/?2014 9:21:59 PM

    User: NT AUTHORITY\SYSTEM

    Error Code: 0x80070005

    Error description: Access is denied.


Microsoft Office Sessions:
=========================
Error: (03/26/2014 11:12:32 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (03/26/2014 11:12:32 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

Error: (03/26/2014 09:28:11 PM) (Source: Application Hang)(User: )
Description: firefox.exe27.0.1.51562e1401cf495b83e2e39036C:\Program Files (x86)\Mozilla Firefox\firefox.exe00440b31-b54f-11e3-bc46-acb5b07ab0ca

Error: (03/25/2014 09:43:45 AM) (Source: Application Error)(User: )
Description: recordingmanager.exe1.3.3.66520c028antdll.dll6.1.7601.18247521ea8e7c0000374000ce753353c01cf44470d7c4b10C:\Program Files (x86)\RealNetworks\RealDownloader\recordingmanager.exeC:\Windows\SysWOW64\ntdll.dll7bb7e070-b423-11e3-bc46-acb5b07ab0ca

Error: (03/21/2014 04:57:14 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4SHELL32.dll6.1.7601.1822251f1ddfac0000005000000000004efc6

Error: (03/20/2014 09:17:49 AM) (Source: Application Error)(User: )
Description: recordingmanager.exe1.3.3.66520c028antdll.dll6.1.7601.18247521ea8e7c0000374000ce7531a6c01cf3ebc984fe3e0C:\Program Files (x86)\RealNetworks\RealDownloader\recordingmanager.exeC:\Windows\SysWOW64\ntdll.dll08005620-b032-11e3-bc46-acb5b07ab0ca

Error: (03/16/2014 09:37:57 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 42076714

Error: (03/16/2014 09:37:57 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 42076714

Error: (03/16/2014 09:37:53 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/16/2014 09:37:52 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 42075061


=========================== Installed Programs ============================

Adobe AIR (Version: 3.4.0.2540)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Photoshop Elements (Version: 1.0)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Adobe SVG Viewer (Version: 1.0)
aiofw (Version: 4.2.6.0)
aioprnt (Version: 5.3.1.0)
aioscnnr (Version: 4.2.6.0)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
ArcSoft Panorama Maker 4
ARO 2012 (Version: 8.0)
avast! Free Antivirus (Version: 9.0.2008)
Avery Template (Version: 2.0.0.0)
BatchPurifier (Version: 5.0.0)
Bing Bar (Version: 7.0.850.0)
Bonjour (Version: 3.0.0.10)
C4USelfUpdater (Version: 1.00.0000)
Canon MG2100 series MP Drivers
CCleaner (Version: 4.10)
center (Version: 5.0.0.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
CyberLink DVD Suite Deluxe (Version: 7.0.2115)
D3DX10 (Version: 15.4.2368.0902)
DirectX for Managed Code Update (Summer 2004) (Version: 9.02.2904)
Dropbox (Version: 2.4.11)
DVD Menu Pack for HP MediaSmart Video (Version: 3.1.3224)
File Type Assistant
Google Chrome (Version: 33.0.1750.154)
Google Earth (Version: 7.1.2.2041)
Google Update Helper (Version: 1.3.22.5)
Hewlett-Packard ACLM.NET v1.2.2.3 (Version: 1.00.0000)
HP Advisor (Version: 3.3.9512.3162)
HP Customer Experience Enhancements (Version: 6.0.1.8)
HP Games (Version: 1.0.0.71)
HP MediaSmart Demo (Version: 1.00.0000)
HP MediaSmart DVD (Version: 3.1.3317)
HP MediaSmart Music/Photo/Video (Version: 3.1.3422)
HP MediaSmart SmartMenu (Version: 3.1.0.1)
HP MediaSmart/TouchSmart Netflix (Version: 1.0.2.0)
HP Odometer (Version: 2.10.0000)
HP Remote Solution (Version: 1.1.11.0)
HP Setup (Version: 1.2.3560.3170)
HP Support Assistant (Version: 7.4.45.4)
HP Support Information (Version: 10.1.0002)
HP Update (Version: 5.001.000.014)
iCloud (Version: 2.1.2.8)
join.me (Version: 1.9.0.133)
Junk Mail filter update (Version: 15.4.3502.0922)
Justinmind Prototyper 5.1.0 (Version: 5.1.0)
KODAK AiO Home Center (Version: 5.4.6.4)
KompoZer 0.8b3
ksDIP (Version: 3.20.0000.0000)
LabelPrint (Version: 2.5.2017)
LightScribe System Software (Version: 1.18.8.1)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 60 day trial
Microsoft Office OneNote 2003 (Version: 11.0.8173.0)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Office Project Professional 2003 (Version: 11.0.8173.0)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Mobilizer (Version: 0.9.5)
MobiOne 2.2.3 (Version: 2.2.3)
Movie Theme Pack for HP MediaSmart Video (Version: 3.1.3310)
Mozilla Firefox 27.0.1 (x86 en-US) (Version: 27.0.1)
Mozilla Maintenance Service (Version: 27.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MyFonts Order M2573230 (Version: 1.0)
Nikon Message Center (Version: 0.92.000)
Nikon Transfer (Version: 1.0.2)
Nitro Reader 3 (Version: 3.0.6.3)
NVIDIA Drivers (Version: 1.6)
PageBreeze Free HTML Editor
Payroll Income Documents Generator 2.2 (Version: 2.2)
Photobucket Backup (Version: 1.0.7.2104)
PictureMover (Version: 3.3.1.19)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PreReq (Version: 6.0.5.2)
QuickBooks Customer Manager Version 2.5 (Version: 2.5.0.0)
QuickTime (Version: 7.74.80.86)
RealDownloader (Version: 1.3.3)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.3)
Realtek High Definition Audio Driver (Version: 6.0.1.5938)
RealUpgrade 1.1 (Version: 1.1.0)
Recovery Manager (Version: 5.5.2216)
RingCentral Softphone (Version: 5.16.001.50)
Skype™ 6.11 (Version: 6.11.102)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)

========================= Memory info: ===================================

Percentage of memory in use: 47%
Total physical RAM: 3839.3 MB
Available physical RAM: 2018.7 MB
Total Pagefile: 7676.79 MB
Available Pagefile: 5708.32 MB
Total Virtual: 4095.88 MB
Available Virtual: 3961.01 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:585.17 GB) (Free:396.05 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:10.89 GB) (Free:1.58 GB) NTFS

========================= Users: ========================================

User accounts for \\HOLLY-PC

Administrator            ARIANNA                  ASPNET                   
Guest                    Holly                    


**** End of log ****

 

 

 

http://speccy.piriform.com/results/UOh8GUgiuP21LCCKYYuhrRg



#4 hamluis

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Posted 27 March 2014 - 12:38 PM

Your errors seem to be all over the place, IMO...which doesn't help make a guess.

 

My first impulse is to suggest possible infection...but that's always an easy answer for whatever goes wrong with a system...we'll put that aside for now.

 

I would uninstall all Real and Cyberlink software via Add/Remove Programs...then run the chkdsk /r command...and see if it makes a difference.

 

Louis


Edited by hamluis, 28 March 2014 - 10:27 AM.


#5 Go The Power

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Posted 28 March 2014 - 07:54 AM

Is it all photo files? or only certain file extentions for example .jpg, .png, .bmp etc..

 

Also it looks like that Realplayer is giving you a lot of errors, It might be best to uninstall from Add/Remove programs then download a new version



#6 ann21

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Posted 29 March 2014 - 12:38 PM

I'm a little confused -  does "Real and Cyberlink software" mean ALL my software? And then when I run the chkdsk /r command, what do I do or look for? I need super explicit instructions because I'm not really good at understanding a lot of this stuff.

 

To answer the last question - it seems to be all photo files however, most of mine happen to be .jpgs. I will try the uninstalling realplayer but I'm very unclear about what else I'm suppose to do.

 

Even though I don't really know what to look for in the log I posted above, this is something I saw that looks pretty ominous - could it be something to look into further?

 

: Error: (03/26/2014 09:22:07 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to remove history of malware and other potentially unwanted software



#7 hamluis

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Posted 29 March 2014 - 03:34 PM

"Real" and "Cyberlink"...are developers of software items installed on your system.  Programs are uninstalled using Add/Remove Programs.

 

I don't see any possible way of not understanding that software developers...make/distribute...programs.  If you look at the detail of errors listed per MiniToolbox, you will see that you have a number of errors pointing to Real software.  That alone should merit uninstalling it...but I think it may also be possible that your Cyberlink software has a conflict of some sort with Real software.  Hence the suggestion to uninstall both.

 

You don't need to "look for" anything when running the chkdsk /r command...just let it run to completion.

 

Start/Run...type chkdsk / and hit Enter.  Type Y in new screen, hit Enter.  Reboot...the command will run to ecompletion, system reboots into Windows when command has finished.

 

Louis






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