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Issue With Saving and Uploading/Attaching Files


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11 replies to this topic

#1 Triss

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Posted 24 March 2014 - 05:54 PM

Hi everyone,

 

I'm hoping someone can help me with a really odd and random issue I've been having today.

 

I turned on my laptop, went to deviantART to download some stock images only to find that everytime I hit CTRL+S or did the right-click and save option, my browser and the window that pops up to let you choose where to save a file freezes and then crashes.

 

This issue only comes up when I'm trying to save images and also whenever I try to upload images (for example in a Facebook message) or attach images (when using email) - the file explorer window opens but is blank and then the browser freezes.

EXE files download with no problem at all.

 

The issue occurs in multiple browsers (Firefox, Chrome, IE) and although it stopped for a couple of hours earlier on it is now doing it again and I cannot stop it.  If I start my laptop in Safe Mode then I can download/upload/attach without any problems at all but as soon as I'm out of Safe Mode the issue crops up again.

 

So far, this is what I've tried for Firefox (as this is my preferred browser):-

Clearing history, cookies, cache

Clear download history

Choose different folder for downloads (tried this but the file explorer pops up and then freezes/crashes)

Reset download folder

Change file type settings + reset download actions for all file types

Configure internet security software

Disable virus scanning in Firefox preferences

Resetting Firefox

Starting Firefox in Safe Mode

Starting the laptop in Safe Mode

Disabling all add-ons and extensions

Running CCleaner (running the cleaner, scanning and fixing registry)

Uninstalled Firefox and then reinstalled it (also ensuring I had the updated version)

Delete download.rdf file in Firefox profiles*

Run a scan using Microsoft Security Essentials (nothing found)

Run a scan using Malwarebytes (nothing found)

Run sfc /scannow (no issues found)

 

 

*when looking for this file it wasn't anywhere to be seen despite ensuring that I could see all hidden files and folders and searching via the "run" dialogue box

 

 

The only thing I haven't done is restore the laptop to a previous state as I am reluctant to do so; although I will if it's the only fix.

 

If anyone can offer any suggestions or advice I will be really grateful, this problem is driving me totally mad!

 

Thank you,

Triss.

 

 

Edited to add:

Just realized I should probably give you some more information!

My laptop is a Toshiba Satellite L650, Windows 7 Home Premium and a 64-bit OS on Service Pack 1.

Firefox is the latest update, I *believe* that Adobe Flash thingy is up to date and I think that's it!


Edited by Triss, 24 March 2014 - 06:09 PM.


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#2 hamluis

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Posted 24 March 2014 - 06:21 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Triss

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Posted 24 March 2014 - 06:33 PM

Hi Hamluis,

Thanks for the reply and here is the information you asked for:-

 

 

Speccy Snapshot (not sure if I've done that right?):

http://speccy.piriform.com/results/N1AvUYQytNJSShxRcykXoRv

 

Mini Toolbox:

MiniToolBox by Farbar  Version: 23-01-2014
Ran by User (administrator) on 24-03-2014 at 23:26:49
Running from "C:\Users\User\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/24/2014 06:44:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2059

Error: (03/24/2014 06:44:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2059

Error: (03/24/2014 06:44:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/24/2014 06:44:56 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1060

Error: (03/24/2014 06:44:56 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1060

Error: (03/24/2014 06:44:56 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/24/2014 06:38:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5731523

Error: (03/24/2014 06:38:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5731523

Error: (03/24/2014 06:38:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/24/2014 06:38:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5730525


System errors:
=============
Error: (03/24/2014 02:39:41 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (03/24/2014 02:39:41 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (03/24/2014 02:39:41 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (03/24/2014 02:39:29 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (03/24/2014 02:39:29 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (03/24/2014 02:39:29 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (03/24/2014 02:39:11 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (03/24/2014 02:39:11 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (03/24/2014 02:39:11 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (03/24/2014 02:37:05 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (03/29/2011 02:49:13 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6423.1000, Microsoft Office Version: 12.0.6425.1000. This session lasted 113 seconds with 60 seconds of active time.  This session ended with a crash.


CodeIntegrity Errors:
===================================
  Date: 2012-01-21 16:48:12.250
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\ink\tiptsf.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-01-21 16:48:12.210
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\ink\tiptsf.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-01-21 16:48:12.160
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\ink\tiptsf.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-01-21 16:48:12.120
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\ink\tiptsf.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-01-21 16:48:12.080
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\ink\tiptsf.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-01-21 16:48:12.030
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Fraps\fraps64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-01-21 16:48:11.970
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\ink\tiptsf.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-01-21 16:48:11.930
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\ink\tiptsf.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-01-21 16:48:11.880
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\ink\tiptsf.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-01-21 16:47:52.636
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\ink\tiptsf.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
Adobe AIR (Version: 3.1.0.4880)
Adobe Community Help (Version: 3.4.980)
Adobe Download Assistant (Version: 1.0.6)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Photoshop CS5 (Version: 12.0)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Akamai NetSession Interface
Akamai NetSession Interface Service
Apple Application Support (Version: 3.0.1)
Apple Mobile Device Support (Version: 7.1.1.3)
Apple Software Update (Version: 2.1.3.127)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.26)
Bonjour (Version: 3.0.0.10)
calibre (Version: 1.13.0)
CCleaner (Version: 4.03)
Conexant HD Audio (Version: 4.119.0.61)
CopyTrans Suite Remove Only (Version: 2.37)
Defraggler (Version: 2.02)
FormatFactory 2.70 (Version: 2.70)
Fraps (remove only)
Google Chrome (Version: 33.0.1750.154)
Google Update Helper (Version: 1.3.22.5)
Hola™ 1.2.943 - Better Internet (Version: 1.2.943)
iCloud (Version: 3.1.0.40)
ImagXpress (Version: 7.0.74.0)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2086)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Rapid Storage Technology (Version: 9.5.7.1002)
iTunes (Version: 11.1.5.5)
K-Lite Codec Pack 9.7.5 (Standard) (Version: 9.7.5)
MacroKey Manager (Version: )
MacroKey Manager (Version: 1.00.0000)
MAGIX Movie Edit Pro MX Plus Download Version (Version: 11.0.1.4)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook Connector (Version: 14.0.6106.5001)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (ACCUCHEK360) (Version: 9.4.5000.00)
Microsoft SQL Server 2005 Tools Express Edition (Version: 9.4.5000.00)
Microsoft SQL Server Management Objects Collection  (Version: 9.00.1399.06)
Microsoft SQL Server Native Client (Version: 9.00.5000.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.5000.00)
Microsoft SQL Server VSS Writer (Version: 9.00.5000.00)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ Run Time  Lib Setup (Version: 1.0.0)
Microsoft Works (Version: 9.7.0621)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86 (Version: 1.00.0000)
Mozilla Firefox 28.0 (x86 en-US) (Version: 28.0)
Mozilla Maintenance Service (Version: 28.0)
MSVCRT Redists (Version: 1.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
neroxml (Version: 1.0.0)
NVIDIA PhysX (Version: 9.09.0814)
PDF Settings CS5 (Version: 10.0)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PxMergeModule (Version: 1.00.0000)
QuickTime 7 (Version: 7.75.80.95)
Rapport (Version: 3.5.1205.20)
Rapport (Version: 3.5.1304.61)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30111)
Realtek WLAN Driver (Version: 2.00.0013)
Security Task Manager 1.8g (Version: 1.8g)
Skype™ 6.11 (Version: 6.11.102)
SmartSound Common Data (Version: 1.1.0)
SmartSound Quicktracks 5 (Version: 5.1.8)
Synaptics Pointing Device Driver (Version: 15.0.8.1)
System Requirements Lab
System Requirements Lab CYRI (Version: 4.5.1.0)
Toshiba Assist (Version: 3.00.10)
TOSHIBA Bulletin Board (Version: 1.6.06.64)
TOSHIBA ConfigFree (Version: 8.0.29)
TOSHIBA Disc Creator (Version: 2.1.0.2 for x64)
TOSHIBA eco Utility (Version: 1.2.10.64)
TOSHIBA Face Recognition (Version: 3.1.3.64)
TOSHIBA Hardware Setup (Version: 2.00.06)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.6)
Toshiba Manuals (Version: 10.01)
TOSHIBA Media Controller (Version: 1.0.80.7.64)
TOSHIBA Media Controller Plug-in (Version: 1.0.5.10)
TOSHIBA Online Product Information (Version: 2.09.0001)
TOSHIBA PC Health Monitor (Version: 1.6.0.64)
TOSHIBA Recovery Media Creator (Version: 2.1.0.4 x64)
TOSHIBA Recovery Media Creator Reminder (Version: 1.00.0019)
TOSHIBA ReelTime (Version: 1.6.06.64)
TOSHIBA Service Station (Version: 2.1.40)
TOSHIBA Supervisor Password (Version: 2.00.03)
Toshiba TEMPRO (Version: 3.30)
TOSHIBA Value Added Package (Version: 1.3.3.64)
TOSHIBA Web Camera Application (Version: 1.1.1.15)
TRORMCLauncher (Version: )
TRORMCLauncher (Version: 1.0.0.9)
Trusteer Endpoint Protection (Version: 3.5.1304.61)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2878234) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Vegas Pro 11.0 (Version: 11.0.370)
VoiceOver Kit (Version: 1.42.128.0)
Windows Driver Package - Roche (WinUSB) PHDC  (07/08/2010 1.0.0.1) (Version: 07/08/2010 1.0.0.1)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series (Version: 9.00.2980)
Windows Mobile Device Updater Component (Version: 04.07.1407.00)
Windows Movie Maker 2.6 (Version: 2.6.4037.0)
WinRAR archiver
Xvid Video Codec (Version: 1.3.2)

========================= Memory info: ===================================

Percentage of memory in use: 28%
Total physical RAM: 7990.85 MB
Available physical RAM: 5686.36 MB
Total Pagefile: 15979.88 MB
Available Pagefile: 13501.43 MB
Total Virtual: 4095.88 MB
Available Virtual: 3966.3 MB

========================= Partitions: =====================================

1 Drive c: (WINDOWS) (Fixed) (Total:148.81 GB) (Free:38.13 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:148.88 GB) (Free:139.98 GB) NTFS

========================= Users: ========================================

User accounts for \\USER-TOSH

Administrator            Guest                    User                     


**** End of log ****

 



#4 megalith

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Posted 25 March 2014 - 09:15 AM

Hello Triss,

apologies in speaking on your thread-I just wish to mention you are not alone.

I am experiencing the exact same issues as yourself,except I cannot dload video files along with right click save images.

When I go to right click and save image- Ffox v. 27,Chrome (recent version) and IE8 all freeze,the screen whites out and the pop up box also turns white with the "not responding" message,then all browsers crash.

I cannot even change the dload location-as it freezes there!

Could this be some router problem?



#5 ke99

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Posted 25 March 2014 - 10:50 AM

The culprit is Rapport. The latest version causes this exact problem. It took my 10 hours of uninstalling windows updates, undinstalling all sorts of applications,running in safe mode, scanning system files, anti-virus, checking the event viewer, you name it :-(

 

Eventually I checked through everything active in memory and realised that Rapport runs on all the web browsers I have installed.......

 

Sure enough, as soon as I had uninstalled Rapport, problem solved!

 

I hope this helps.

 

 



#6 megalith

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Posted 25 March 2014 - 12:12 PM

That seems to be the culprit for me anyway,thanks ke99.

 


Edited by hamluis, 26 March 2014 - 01:21 PM.
Removed unnecessary quote - Hamluis.


#7 Triss

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Posted 25 March 2014 - 02:14 PM

I've uninstalled Rapport and made sure there are no traces of it left on my laptop and so far so good.

If it happens again I will post here but fingers crossed I won't have to!

 

Thanks for the help and advice guys, you're all awesome :thumbsup:



#8 tjay2371

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Posted 26 March 2014 - 05:14 AM

Thanks, looks like my problem will be solved by this action, Question though that I believe Rapport was installed at my bank's request, by removing this program will I be at risk whilst banking on line, and should rapport not be rectifying this problem?

 

Tom



#9 ke99

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Posted 26 March 2014 - 06:17 AM

Tom,

Good idea. I suggest you report it to them as well as your bank.



#10 Cofresh

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Posted 26 March 2014 - 06:52 AM

I made an account just to say that I also had this problem a few days ago on 4 different laptops/PC's all of which couldn't upload files using any browser, however they all could in safe mode with networking.

 

Funnily enough they all have Rapport, it must be a latest update they have brought out and I will be contacting them soon if its the case, I'll post back once uninstalled.

 

 

EDIT: I can confirm that uninstalling Rapport will fix this problem! I would recommended contacting them and  letting them know about the issue so it's not just me and then they can produce a fix for it.

 

To uninstall go to Start -> Control Panel -> Uninstall a Program - Then scroll down each program to find one with the word rapport in as its now always just rapport -> Click uninstall program and then restart.


Edited by Cofresh, 26 March 2014 - 07:06 AM.


#11 tjay2371

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Posted 26 March 2014 - 11:23 AM

Latest Information available after contacting the bank who were not really bothered, but suggested that I contact Trusteer the program compilers, after some discussion with Trusteer this report was received from them.: 

 

The issue you have reported has indeed been investigated by our company experts and its update has been released.
Please try to check for Rapport updates via Rapport's Console and let us know if the issue is resolved.
 
To check for Rapport updates:
1. Open Rapport's Console (Start > Programs > Trusteer Endpoint Protection > Trusteer Endpoint Protection Console)
2. Under 'Product Settings', click 'More Settings'
3. Click 'Check for updates now'
4. The status of your Rapport updates will appear below in blue letters
5. Restart your computer
6. Check if the issue is resolved. 
 
After carrying out the above and without restarting the computer, I checked if it had in fact cleared the problem, I'm pleased to report in my case using Google the problem was cured, just hope it works for the other browsers.
 
I'm pleased really because the bank originally got me to use rapport, and were it to be removed, they could avoid any future liabilty.
 
Hoping this helps
 
Tom 


#12 hamluis

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Posted 21 September 2014 - 03:29 PM

Topic closed to prevent runon posts from other users with other problems.

 

Louis






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