I'm hoping someone can help me with a really odd and random issue I've been having today.
I turned on my laptop, went to deviantART to download some stock images only to find that everytime I hit CTRL+S or did the right-click and save option, my browser and the window that pops up to let you choose where to save a file freezes and then crashes.
This issue only comes up when I'm trying to save images and also whenever I try to upload images (for example in a Facebook message) or attach images (when using email) - the file explorer window opens but is blank and then the browser freezes.
EXE files download with no problem at all.
The issue occurs in multiple browsers (Firefox, Chrome, IE) and although it stopped for a couple of hours earlier on it is now doing it again and I cannot stop it. If I start my laptop in Safe Mode then I can download/upload/attach without any problems at all but as soon as I'm out of Safe Mode the issue crops up again.
So far, this is what I've tried for Firefox (as this is my preferred browser):-
Clearing history, cookies, cache
Clear download history
Choose different folder for downloads (tried this but the file explorer pops up and then freezes/crashes)
Reset download folder
Change file type settings + reset download actions for all file types
Configure internet security software
Disable virus scanning in Firefox preferences
Starting Firefox in Safe Mode
Starting the laptop in Safe Mode
Disabling all add-ons and extensions
Running CCleaner (running the cleaner, scanning and fixing registry)
Uninstalled Firefox and then reinstalled it (also ensuring I had the updated version)
Delete download.rdf file in Firefox profiles*
Run a scan using Microsoft Security Essentials (nothing found)
Run a scan using Malwarebytes (nothing found)
Run sfc /scannow (no issues found)
*when looking for this file it wasn't anywhere to be seen despite ensuring that I could see all hidden files and folders and searching via the "run" dialogue box
The only thing I haven't done is restore the laptop to a previous state as I am reluctant to do so; although I will if it's the only fix.
If anyone can offer any suggestions or advice I will be really grateful, this problem is driving me totally mad!
Edited to add:
Just realized I should probably give you some more information!
My laptop is a Toshiba Satellite L650, Windows 7 Home Premium and a 64-bit OS on Service Pack 1.
Firefox is the latest update, I *believe* that Adobe Flash thingy is up to date and I think that's it!
Edited by Triss, 24 March 2014 - 06:09 PM.