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Newbie infected with Windows Advanced Security Center.

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#1 Cprguydfw


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Posted 24 March 2014 - 04:54 PM

Windows 7 Home Edition has been infected with Windows Advanced Security Center. I was referred to this Experts area because this infection prevents me from downloading anything (like Malwarebytes and DDS), opening any browser, running iexplore.exe, etc. I literally cannot do anything that I've been advised to do, even in Safe Mode! Please help!

Edited by hamluis, 24 March 2014 - 04:56 PM.
Moved from Win 7 to Am I Infected - Hamluis.

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#2 Roodo


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Posted 24 March 2014 - 05:57 PM

hit the f8 key to bring up the advanced boot menu (boot with command prompt)


at the prompt type:

C:\windows\system32\rstrui.exe , and press Enter

restore should run, pick a date before infection.


then run malwarebytes and hitmanpro

Edited by Roodo, 24 March 2014 - 05:57 PM.

#3 Cprguydfw

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Posted 24 March 2014 - 07:44 PM

Tried but continue to get prompt that system protection is off and must be turned on to restore system files and settings. I then follow links to turn on protection and click to turn on now but then get prompt that windows security center service can't be started. What now? Thanks.

#4 EwenB


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Posted 24 March 2014 - 11:20 PM

This page lists alternative methods: https://www.google.com.au/search?q=Remove+windows+advanced+security+centre+virus&ie=utf-8&oe=utf-8&rls=org.mozilla:en-US:official&client=firefox-a&channel=sb&gfe_rd=ctrl&ei=rwMxU936OayN8QeOo4HwAg&gws_rd=cr

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