Hello and welcome to Bleeping Computer. I am sorry that you are having troubles with your computer and will try my best to help you. I know that being infected is very frustrating, but I will be here to help you through the whole process of cleaning. Removing malware can be difficult and complicated and will most likely take many steps, so please stick with me until I have declared your computer clean. I always recommend printing my instructions before following them in case you cannot keep this webpage open. Please be sure to alway follow all steps exactly as they are written and let me know what happens each time. Stop and ask if something unexpected happens or if you are unsure of how to proceed.
Please respect my volunteered time and stay with me until I declare your computer clean. If you are going to be delayed for a while, please let me know.
Can you tell me what Windows version is on the computer (XP, Vista, 7, 8)? Do you know if it is 32-bit or 64-bit?
If I have not responded to your log in 36 hours, feel free to send me a PM.
If you would like to make a thank-you donation, please click here:
A.K.A. Buddierdl @ GeeksToGo.com