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Friend Can't Hear Me On Skype


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#1 joebeaven

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Posted 24 March 2014 - 02:12 PM

Hi,
 
I just took a Skype call and the person I was trying to talk to couldn't here me. I went through Skype's troubleshooter, calling the Skype Test Call number which records your voice and plays it back to you and I couldn't hear myself, so I went on to the next stage which involves troubleshooting Windows 7.  
 
I downloaded MicrosoftFixit.AudioRecording.LB.533177034617286.6.1.Run.exe, but when I try to run it, I get this error:
 
"We’re sorry, but the program encountered an error trying to contact the server. Please try again later.
 
To download a utility to troubleshoot this problem click here
 
[code 80072EE7]"
 
I downloaded the software it linked to which was called DIAG_MATS_NETWORK_global.DiagCab and ran it, but it said it couldn't fix the problems it detected. Here are the details:
 
Microsoft Automated Troubleshooting Services Diagnostic Publisher details
 
Issues found
Check for connections to URLs used in SDP Service
 
Detected
Unable to reach to one or more URLs needed for a diagnostic package to run successfully Completed
 
Issues found Detection details
 
 Check for connections to URLs used in SDP Service Detected
 
Unable to reach to one or more URLs needed for a diagnostic package to run successfully Completed
 
There is a problem to connect to one or more URLs needed for a SDP diagnostic package to run: A connection to one or these URLs returned an unexpected HTTP Status Code. Please review the Information Collected below for a list of URLs that are needed for a diagnostic package to successfully execute from the Internet and that returned HTTP status codes different than the expected. If you use Proxy servers on your organization, you may need to have the Proxy servers configured to open these URLs. You may also try connecting from a different machine. A workaround to avoid problems to connect to the Internet when running diagnostic packages is to contact Microsoft and ask for a Support Engineer to generate an portable executable (.exe) and send it to you. A portable executable file does not require Interent access.
 
Additional Information
Information Collected: URL : https://support.microsoft.com
Returned HTTP Status Code : [NameResolutionFailure] The remote name could not be resolved: 'support.microsoft.com'
Expected HTTP Status Code : 200
 
 
 
Additional Information
Information Collected: URL : https://dcupload.microsoft.com/tools/win7files/VersionCheck.txt
Returned HTTP Status Code : [NameResolutionFailure] The remote name could not be resolved: 'dcupload.microsoft.com'
Expected HTTP Status Code : 200
 
 
 
More Information
Symptom: You may not be able to download a diagnostic package directly from the Internet as one or more URLs responses/ status codes were unexpected. This is usually caused by a Proxy Server, configuration or problems with the service
Public Content: http://support.microsoft.com/kb/2598970#q13
 
 
 
 
Detection details
 
Operating System
Machine Name: JOE-PC
OS Name: Microsoft Windows 7 Ultimate Service Pack 1 64-bit
Build: 6.1.7601
Time Zone/Offset: (UTC) Dublin, Edinburgh, Lisbon, London/0
Last Reboot/Uptime: 3/24/2014 6:39:07 PM (12 Minutes 2 Seconds)
AntiMalware: Microsoft Security Essentials
User Account Control: Enabled / Admin Mode: Prompt for consent when programs make changes
Username: Joe-PC\Joe
 
 
Computer System
Computer Model: System Product Name
Processor(s): 1 dual core x64 processor Intel® Core™2 CPU 6700 @ 2.66GHz
Machine Domain: WORKGROUP
Role: Workstation
RAM (physical): 8.0 GB
 
 
Connection to URLs
http://diagnostics.support.microsoft.com:  OK
https://diagnostics.support.microsoft.com:  OK
https://support.microsoft.com:  Failure
https://dcodews.partners.extranet.microsoft.com:  OK
https://dcodews.partners.extranet.microsoft.com/sdpservice:  OK
https://diagnostics.support.microsoft.com/DiagExec:  OK
https://dcupload.microsoft.com/tools:  Failure
http://download.microsoft.com/download:  OK
 
 
Internet Explorer Configuration
Proxy Server: Disabled
Automatic Detect Settings: Disabled
 
 
Network Adapter Configuration
Wireless Network Connection: Network Adapter Ralink RT61 Turbo Wireless LAN Card
IP Addresses 192.168.0.2
fe80::edfb:612f:5389:46e6
Default Gateway 192.168.0.1
DNS Servers 192.168.0.1
 
 
Collection information
Computer Name: JOE-PC
Windows Version: 6.1
Architecture: amd64
Time: Monday, March 24, 2014 6:50:20 PM
Publisher details
 
Web pages have been loading very slowly for me lately and I'm getting a lot of 404 errors. Please can someone suggest how I can fix my problems?
 
Thanks,
Joe

Edit: Moved topic from Windows 7 to the more appropriate forum.~ Animal

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#2 OldPhil

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Posted 24 March 2014 - 02:43 PM

I would be looking over the wireless setting.


If you don't stand for the flag then you will fall for anything!


#3 joebeaven

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Posted 25 March 2014 - 03:12 AM

Please can you be more specific? How do I do that and what should I be looking for?



#4 OldPhil

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Posted 25 March 2014 - 09:37 AM

Just a note several of the MS links do go to 404, Just a hunch reset your router and go through the setup it may clean things up.  Have tried by passing the wireless plugging direct into the computer to see if that fixes the issue?


Edited by OldPhil, 25 March 2014 - 09:40 AM.

If you don't stand for the flag then you will fall for anything!


#5 joebeaven

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Posted 26 March 2014 - 02:25 AM

I tried that it seems to be working fine now. Thanks for the help.



#6 OldPhil

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Posted 26 March 2014 - 05:56 AM

Glad it worked out.

 

Phil


If you don't stand for the flag then you will fall for anything!





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