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Is a sytem restore my only option


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#1 blizzyblizz

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Posted 24 March 2014 - 12:13 PM

Hello,

 

My lifes work is basically all on my laptop and I haven't backed anything up since january. Last week I had what I thought was some simple malware/virus to remove which ended up now only letting me boot to a black screen with only my cursor available to be moved..

 

I tried system repair which did not find any errors, I also tried a system restore which I thought would work but I am still booting to the same black screen.  It seems like my only option right now is a complete system recovery..

I was wondering since my HD is partitioned.. will I lose all the data on my partition? If so, then would my best bet be to buy an external harddrive enclosure and so I can mount this HD, and try to backup my data before I run the complete system recovery?

 

 

Any reply is appreciate and yes I know, I should have been posting on here when removing the malware


Edited by blizzyblizz, 24 March 2014 - 12:15 PM.


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#2 dc3

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Posted 24 March 2014 - 12:20 PM

Can you boot into Safe Mode?

 

To boot into Safe Mode start tapping the F8 key immediately after pressing the power button.

 

You will see an image similar to the one below.

 

abow7_zps2646149a.png

 

Use the up or down arrow to navigate to Safe Mode, then press Enter.


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#3 blizzyblizz

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Posted 24 March 2014 - 12:31 PM

Safe mode & safe mode with command prompt both bring me to the same black screen with cursor usability only



#4 dc3

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Posted 24 March 2014 - 12:37 PM

A Repair Installation will run the Startup Repair tool.  This will not effect your data.
 
Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
4a)  Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 
imageburn11_zpse44f577b.png
 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 blizzyblizz

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Posted 24 March 2014 - 12:40 PM

I appreciate the response, I will handle this now and let you know how it goes



#6 dc3

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Posted 24 March 2014 - 12:43 PM

I'll be around.


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#7 blizzyblizz

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Posted 24 March 2014 - 05:16 PM

I boot from the dvd I burned and ran the startup repair. unfortunarely no issues were found to be repaired using this method



#8 dc3

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Posted 25 March 2014 - 11:51 AM

Go back to step 7b and choose Command prompt.

 

In the Command Prompt type in chkdsk /x /r and press Enter.


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#9 blizzyblizz

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Posted 25 March 2014 - 12:00 PM

This is the message I got:
"The type of the file system is NTFS.

Cannot lock current drive.

Windows cannot run disk checking on this volume because it is write protected."


Edited by blizzyblizz, 25 March 2014 - 12:08 PM.


#10 dc3

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Posted 25 March 2014 - 12:17 PM

Try this command    chkdsk c: /r    then press Enter.


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#11 blizzyblizz

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Posted 25 March 2014 - 12:22 PM

"Windows has checked the file system and found no problems."

 

"Failed to transfer logged messages to the event log with status 50"



#12 dc3

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Posted 25 March 2014 - 12:46 PM

What is the make and model of this computer?

 

At this point I would suggest backing up the data you have not already backed up.  Using the external enclosure and accessing it via another computer would be a good way to go.

 

One of the possibilities is that there is a problem with the hdd.  I need to know who the manufacturer of the hdd is.  Once I know this I can point you toward a diagnostic tool to check the health of the hdd.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 blizzyblizz

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Posted 25 March 2014 - 12:55 PM

This is an HP Pavilion dv7. Thanks for your time



#14 dc3

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Posted 25 March 2014 - 01:08 PM

You will need to remove the hdd to see who the manufacturer is.  You can watch a video with instructions for doing this on your laptop.

 

Please post this information in your next post.


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#15 blizzyblizz

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Posted 26 March 2014 - 05:39 PM

seems to be a Hitachi hard drive






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