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Unable to Open/Run AV/AM software; 'Windows cannot find ....exe. Make sure...'


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14 replies to this topic

#1 luxuryman

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Posted 23 March 2014 - 10:23 PM

I have same problem, Please help me 

Unable to Open/Run AV/AM software; 'Windows cannot find ....exe. Make sure...'
 
Farbar Recovery Scan of me :

Attached Files



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#2 CatByte

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Posted 24 March 2014 - 10:15 AM

Download attached fixlist.txt file and save it to the Desktop.

Attached File  FixList.txt   241bytes   2 downloads

NOTE. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST/FRST64 and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#3 luxuryman

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Posted 24 March 2014 - 10:57 AM

my Fixlog here 

Attached Files



#4 CatByte

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Posted 24 March 2014 - 11:28 AM

Please run the following:

Refer to the ComboFix User's Guide
  • Download ComboFix from the following location:

    Link

    * IMPORTANT !!! Place ComboFix.exe on your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
    You can get help on disabling your protection programs here
  • Double click on ComboFix.exe & follow the prompts.
  • Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
  • When finished, it shall produce a log for you. Post that log in your next reply

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


    ---------------------------------------------------------------------------------------------
  • Ensure your AntiVirus and AntiSpyware applications are re-enabled.

    ---------------------------------------------------------------------------------------------
NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

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#5 luxuryman

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Posted 24 March 2014 - 05:29 PM

My log of ComboFix, thks

Attached Files


Edited by luxuryman, 24 March 2014 - 05:30 PM.


#6 CatByte

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Posted 24 March 2014 - 05:40 PM

Please run the following:

Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right-mouse click JRT.exe and select Run as administrator
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message

NEXT


Download AdwCleaner from here and save it to your desktop.
  • Run AdwCleaner and select Scan
  • If items are found, please select the Clean button
  • Once done it will ask to reboot, allow the reboot
  • On reboot a log will be produced, please attach the content of the log to your next reply

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#7 luxuryman

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Posted 25 March 2014 - 02:22 AM

There are :

 

JRT 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.3 (03.23.2014:1)
OS: Windows 7 Home Premium x64
Ran by se on Tue 03/25/2014 at 13:47:30.41
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 03/25/2014 at 13:54:06.76
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
And Adw log :

Attached Files


Edited by luxuryman, 25 March 2014 - 02:24 AM.


#8 CatByte

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Posted 25 March 2014 - 11:50 AM

  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT


Go here to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish
NEXT

Please advise how the computer is running now and if there are any outstanding issues

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#9 luxuryman

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Posted 25 March 2014 - 12:42 PM

My log of MalwareBytes AntiMalware, i run it before because it kill almost malware

 

Malwarebytes Anti-Malware (Trial) 1.75.0.1300

www.malwarebytes.org
 
Database version: v2014.03.25.05
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16521
se :: SE-PC [administrator]
 
Protection: Enabled
 
3/26/2014 12:32:01 AM
mbam-log-2014-03-26 (00-32-01).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 236610
Time elapsed: 5 minute(s), 48 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 
 
And log of ESET here
 

Attached Files

  • Attached File  ESET.txt   12.75KB   1 downloads


#10 CatByte

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Posted 25 March 2014 - 01:25 PM

As you can see, cracks and keygens, as well as being illegal, the can severly compromise your machine. They really are not worth it. I strongly recommend avoiding pirated software and keygens in the future.

Please do the following:

Very Important! Temporarily disable your security programs before following the steps below.
They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results"

Press the WinKey +R to open a run box, type Notepad > click OK
This will open an empty notepad file:

Copy all the text below: ( > Press Ctrl+C or right click on the highlighted section and choose 'copy')
File::
C:\1 Data\Advanced_SystemCare_Pro_7.0.5.360.rar	
C:\1 Data\emotional_girl.The.KMPlayer.3.8.0.120.Final.rar	
C:\1 Data\IObit_Driver_Booster_PRO_1.2.0.1.rar	
C:\1 Data\qndx2.Photodex.Proshow.Producer.And.Gold.v6.0.3410.With.Style.Packs.part1.rar	
C:\1 Data\setpoint652_smart.zip	
C:\1 Data\sHaRewbb_ytd473.rar	
C:\1 Data\SIAQ.rar
C:\1 Data\Sk1tchUpPro2014.14.0.4900.rar	
C:\1 Data\XFORCE.rar
C:\1 Data\10.9.1 Retail-Xcode5.1-Install by Windowns-abtranbn VietNam\CorelDRAW Graphics Suite X6 16.4.0.1280 SP4 fixed (32 bit) [ChingLiu]\Keygen-CORE\keygen.exe	
C:\1 Data\Adobe.Photoshop.Lightroom\Adobe.Photoshop.Lightroom\CORE.rar	
C:\1 Data\Plugin PTS\0pwy2.Athentech.Perfectly.Clear.For.Photoshop.And.Lightroom.v1.7.2.part1.rar	
C:\1 Data\Plugin PTS\Adobe.Photoshop.Lightroom.part1.rar	
C:\1 Data\Plugin PTS\DxO.Optics.Pro.9.rar	
C:\1 Data\Plugin PTS\F1lterF0rge4.008.rar	
C:\1 Data\Plugin PTS\I2.3B2308.rar	
C:\1 Data\Plugin PTS\magen0lug0uite710.rar	
C:\1 Data\Plugin PTS\poraitpofsiasuio_sHaRe.rar	
C:\1 Data\Plugin PTS\ss20x86x64.rar	
C:\1 Data\Plugin PTS\DxO.Optics.Pro.9\DxO.Optics.Pro.9\DxO.Optics.Pro.9\DxO.Optics.Pro.9.0.0.1394.Patch.And.Cracked-MPT.zip	
C:\2\document\ApnStub1.exe	
C:\2\F\Downloads\EVEREST Ultimate.Edition v5.50.2100 Final.rar	
C:\2\F\Downloads\MiniLyrics.rar	
C:\2\F\Downloads\nspps.part1.rar	
C:\2\F\Downloads\SVP.11.0.370-x86.rar
C:\2\F\Downloads\SVP.11.0.371-x64.rar	
C:\2\F\Downloads\TMPGEnc_XPress.rar	
C:\2\my video\ApnStub1.exe	
C:\2\New folder\# ISW (importants software)\Imagenomic Portraiture 2.3.08 Plugin for Photoshop.rar	
C:\2\New folder\Downloads\11-kmp.rar	
C:\2\New folder\Downloads\Adobe_Photoshop_Plugins_And_Tutorial_Electodimasa07_CW.rar	
C:\2\New folder\Downloads\All_Templates_for_CMS_Joomla_1.5_from_Studio_JoomVision_200.part1.rar	
C:\2\New folder\Downloads\Complete.Photoshop.Plugin.Collection.2010.rar.rar
C:\2\New folder\Downloads\DaniDigMusConv2.4.3.0.rar	
C:\2\New folder\Downloads\DRMBuster.V4.0.1.0-ENGiNE.rar	
C:\2\New folder\Downloads\GetData.Repair.My.Excel.v1.1.0.71.Incl.Keygen-NOY.rar	
C:\2\New folder\Downloads\HardDisk .rar	
C:\2\New folder\Downloads\HD.Tune.Pro.460.Incl.Patch.rar	
C:\2\New folder\Downloads\HDREfexPro1.100.rar	
C:\2\New folder\Downloads\HD_Tune_Pro_4.60_antinquntin.com.rar	
C:\2\New folder\Downloads\Imagenomic_Portraiture_2.3.rar	
C:\2\New folder\Downloads\Phreakware-EZlect-1.16.rar	
C:\2\New folder\Downloads\softex.IconCool-Studio3.30.70116-share-nigmae-net.rar	
C:\2\New folder\Downloads\Tansee_iPod_Transfer_5.rar	
C:\2\New folder\GGSGSGSG\sHaRewbb_atdesk3dsmax2014new\Autodesk.3ds.Max.V2014.WIN64-XFORCE\Crack\xf-adsk32.7z
C:\2\New folder\GGSGSGSG\sHaRewbb_atdesk3dsmax2014new\Autodesk.3ds.Max.V2014.WIN64-XFORCE\Crack\xf-adsk64.7z
C:\2\New folder\Kho plug -in\Plug In\Alien Skin Bokeh 1.0.2.rar	
C:\2\New folder\Kho plug -in\Plug In\ImagenomicPortraiturev1.0.0.8.rar
C:\2\New folder\Kho plug -in\Plug In\INPv4.1.1.0forPS.rar	
C:\2\New folder\New folder\Compressed\Folder.Guard.8.3.Incl.Patch.rar	
C:\2\New folder\New folder\Compressed\OTK_2010_V2_BETA_3_gostep.info.rar	
C:\2\New folder\New folder\Compressed\Real.Hide.IP.4.0.6.6.rar	
C:\2\New folder\New folder\Programs\cpu-z_1.55-setup-en.exe
C:\2\New folder\New folder (5)\klatao_vn-zoom.zemaalog192117.rar	
C:\2\New folder\Tam2\Co Loan\Pantomat.FaceShop.Pro.v5.01.WinAll.Incl.Keygen-CRD\cxa2075a.zip	
C:\2\New folder\Tam2\Co Loan\Pantomat.FaceShop.Pro.v5.01.WinAll.Incl.Keygen-CRD\cxa2075a\cxa2075a.rar	
C:\2\New folder\Tam2\New folder (5)\Tintii.Photo.Filter.2.6.1.rar
C:\2\New folder\Tam2\not use\crack thanh cong proshow producer 5.rar	
C:\2\New folder\tri sd\download\6c121009-64fc-a158-9acf-7e00d0332cbb.apk	
C:\2\New folder\tri sd\download\aad48f4f-cda3-475b-ac91-865a7857d737.apk	
C:\2\New folder\tri sd\download\b7ab01db-4955-8354-9cf2-ddd90cb63582.apk	
C:\2\New folder\tri sd\download\f51321b8-503b-705f-97a0-2459dbdd77ab.apk	
C:\2\New folder\tri sd\download\IdolsLookupCN-waps.apk
C:\2\Phan Loai\16-07-03\Documents\Alien.Skin.Blow.Up.v3.0.0.628.Full-davlat.rar	
C:\2\Phan Loai\16-07-03\Downloads\Babylon-9_0_5_19-64bit.rar	
C:\2\Phan Loai\16-07-03\Downloads\Corel_PaintShop_Pro_X5_15.2.0.12_SP2_Portable_v2.rar
C:\2\Phan Loai\16-07-03\Downloads\Cucusoft.iPad.iPhone.iPod.to.Computer.Transfer.v7.5.9.0.Incl.Keygen.RETAIL-Lz0.rar	
C:\2\Phan Loai\16-07-03\Downloads\FreemakeVideoConverterSetup.exe	
C:\2\Phan Loai\16-07-03\Downloads\HitFilm_2_Ultimate_2.0.1115.35250.rar	
C:\2\Phan Loai\16-07-03\Downloads\homm6_v1_2_plus8_trainer.zip	
C:\2\Phan Loai\16-07-03\Downloads\macdrive 8.zip	
C:\2\Phan Loai\16-07-03\Downloads\Met-Art.com_12.09.26.Nikia.A.Agerino.XXX.exe	
C:\2\Phan Loai\16-07-03\Downloads\MMH_+6_Trainer.rar	
C:\2\Phan Loai\16-07-03\Downloads\poraitpofsiasuio_sHaRe.rar	
C:\2\Phan Loai\16-07-03\Downloads\Proshow Producer 5.03256 [ENG].rar	
C:\2\Phan Loai\16-07-03\Downloads\ShapeCollage-2.5.3-Setup.exe	
C:\2\Phan Loai\16-07-03\Downloads\total.media.converter.platinum.6.2.16.14099.SilenT.rar	
C:\2\Phan Loai\16-07-03\Downloads\Win8Actvtrs.by-HDBlaster.rar	
C:\2\Phan Loai\16-07-03\Downloads\ZANLO.rar	
C:\2\Phan Loai\16-07-03\Downloads\Compressed\5.5P-I=S=O=2012.rar	
C:\2\Phan Loai\16-07-03\Downloads\Compressed\ESET.Purefix.V2b.zip	
C:\2\Phan Loai\16-07-03\Downloads\Compressed\tkit.rar	
C:\2\Phan Loai\Folder\lang tang\Mediafour MacDrive 8.0.4.10 - Boyplay - Windowsz.net.zip	
C:\2\Phan Loai\Folder\PSD\Plugin\Shape Collage Pro 2.5.3 With Serial Free By [TotalFreeSofts]\ShapeCollage-2.5.3-Setup.exe	
C:\2\Phan Loai\New folder\Adobe Acrobat XI Pro v11.0.0 Multilanguage + Crack\Crack.rar	
C:\2\Phan Loai\New folder\Adobe Acrobat XI Pro v11.0.0 Multilanguage + Crack\Crack\keygen.exe	
C:\Program Files (x86)\IObit\Advanced SystemCare 7\Boottime\Backup\user\RunTime.exe	
C:\Users\se\AppData\Local\Viber\Helper.dll	
C:\Users\se\AppData\Roaming\Advanced_SystemCare_Pro_7.0.5.360\asc7-setup.exe
C:\Users\se\AppData\Roaming\Advanced_SystemCare_Pro_7.0.5.360\Extractor.exe	
C:\Users\se\AppData\Roaming\Advanced_SystemCare_Pro_7.0.5.360\Setup.msi	
C:\Users\se\Downloads\advanced-systemcare-setup.exe	
C:\Users\se\Downloads\DienDanBacLieu.Net_YU7.5.rar	
C:\Users\se\Downloads\iobit-malware-fighter-setup.exe	
C:\Users\se\Downloads\KMPlayer_3-8-0-120.rar	
C:\Users\se\Downloads\skymonk_23796718_38.exe	
C:\Users\se\Downloads\WindowsCannotFindFixWizard.exe	
C:\Users\se\Downloads\YouTube Video Downloader PRO 4.7.2.0.1 +Crack.rar	
C:\Users\se\Google Drive\Soft\netcut and nutcut deffender.rar	
C:\Windows\pss\alga.exe.Startup	
D:\desk\Advanced_SystemCare_Pro_7.1.0.387_Final.rar	
D:\desk\rar\Dohoavn.net-Perfectly.Clear.for.Lightroom.Photoshop.rar	
D:\desk\rar\Nitro.Pro.Enterprise.9.0.2.37.x64.rar
	
ClearJavaCache::
Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')
Save this file to your desktop, Save this as "CFScript"
1.Click File;
2.Click Save As... Change the directory to your desktop
3.Change the Save as type to "All Files"
4.Type in the file name: CFScript
5.Click Save ...

Now you need to hold your left mouse button down onto the CFScript.txt file and then drag it into the ComboFix.exe icon
ComboFix may request an update; please allow it.
ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
When finished, it shall produce a log for you.
Please attach the contents of the log in your next reply

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.


NEXT

Please advise how the computer is running now and if there are any outstanding issues

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#11 luxuryman

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Posted 25 March 2014 - 02:03 PM

my log of combofix now

 


my log of combofix now

Attached Files


Edited by luxuryman, 25 March 2014 - 02:28 PM.


#12 CatByte

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Posted 25 March 2014 - 03:51 PM

How is the computer running now, are there any outstanding issues?

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#13 luxuryman

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Posted 25 March 2014 - 07:00 PM

I think the problem has been solved, thanks you so much !



#14 CatByte

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Posted 25 March 2014 - 08:14 PM

that's good to hear, we just need to clean up our tools now, please do the following:


You can delete the FRST and JRT logs and programs from your desktop.


NEXT

Follow these steps to uninstall Combofix
  • Make sure your security programs are totally disabled.
  • Press the WinKey +R to open a run box
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.
Combofix_uninstall_image.jpg


NEXT
  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.
If there are any logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.
  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.
  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.
  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
  • Download TFC to your desktop
    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean
    It's normal after running TFC cleaner that the PC will be slower to boot the first time.
  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for Chrome, Firefox and IE
  • AdblockPlus
    • AdblockPlus, Surf the web without annoying ads!
    • Blocks banners, pop-ups and video ads - even on Facebook and YouTube
    • Protects your online privacy
    • Two-click installation, It's free!
    • click the icon that corresponds to your browser and download.
  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    PC Safety and Security--What Do I Need?.
  • Simple and easy ways to keep your computer safe and secure on the Internet
Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#15 CatByte

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Posted 08 April 2014 - 04:43 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015





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